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Genesys Support Jobs (NOW HIRING)

Diverse Lynx

Genesys Cloud CX Developer

Addison, TX · On-site

$54.50 - $74.50/hr

Role : Genesys Cloud CX Developer Location - Addison, TX Duration - Fulltime Role Must Have ... We promote and support a diverse workforce across all levels in the company.

Tata Consultancy Services

Genesys Architect

Cary, NC · On-site

$95K - $120K/yr

... M Systems Support Testing, UAT & Production Stability Collaborate with Stakeholders & Drive Continuous Improvement. Specialist in designing and optimizing Genesys IVA solutions that deliver ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...

Telus Digital

$113K - $133K/yr

Configure, test and support Genesys Cloud telephony capabilities , including Cloud Voice and BYOC, under the guidance of the Technical Architect. * Develop and deploy digital bots, messaging ...

Gallagher

Genesys Product Owner

Rolling Meadows, IL · On-site

Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way. Overview The Genesys Product Owner ...

Genesys

Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...

Genesys

Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...

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Genesys Support information

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How much do genesys support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support position, and why are they important?

To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.

What are some typical responsibilities of a Genesys Support team member?

A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.

What is a Genesys Support job?

A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.

More about Genesys Support jobs
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Genesys Support jobs near you
Infographic showing various Genesys Support job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Genesys Developer/Architect

Genesys Developer/Architect

Indotronix International Corporation

Oak Brook, IL • On-site

Full-time

Posted 19 days ago

Key responsibilities

  • Architect and design AI-powered contact center solutions using Genesys Cloud CX.

  • Lead migration and expansion projects, moving from on-premise to cloud environments.

  • Troubleshoot and resolve high-volume technical issues.

Job description

Genesys Developer/Architect | Oak Brook, Illinois, United States Job Summary: Genesys Developer/Architect (Remote - Oak Brook, IL) About the Role Join a transformative team as a Genesys Developer/Architect, driving the evolution of our contact center technology. You'll play a pivotal role in rebuilding and expanding our Genesys environment, integrating advanced AI and Workforce Management (WFM) capabilities. This is your opportunity to shape the future of customer engagement in a remote, collaborative setting. Responsibilities - Architect and design AI-powered contact center solutions using Genesys Cloud CX - Lead migration and expansion projects, moving from on-premise to cloud environments - Troubleshoot and resolve high-volume technical issues (approx. 300 tickets/month) - Onboard new service lines and clinics onto the Genesys platform - Collaborate with stakeholders to identify business needs and deliver technology-driven solutions - Build proof-of-concept demos and develop solution blueprints - Provide hands-on technical guidance on AI model integration and automation workflows - Develop best practices, technical documentation, and training materials - Act as a trusted advisor, navigating diverse technology challenges Required Skills and Experience - 3-5 years experience migrating from on-premise to Genesys Cloud CX or implementing Genesys Cloud CX - Proven ability to troubleshoot and support onboarding of new service lines - Experience with contact center operations and telecom providers - Some architecture experience with Genesys solutions Preferred Skills - Experience in the healthcare industry - Background in training end-users or developing training materials Benefits - Strong potential for contract extension - 100% remote role - work from anywhere - High-impact projects with career advancement opportunities - Access to leading-edge AI and cloud technologies - Collaborative and supportive team culture How to Apply Ready to make a difference? Submit your resume now to join a forward-thinking team with exclusive opportunities for growth.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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