Austin, TX · On-site +1
$54.25 - $72.75/hr
Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...
Austin, TX · On-site +1
$54.25 - $72.75/hr
Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...
Pittsburgh, PA · On-site
$65 - $75/hr
The role will also support integrations through Genesys Cloud APIs , Data Actions, and related technologies. Key Responsibilities * Design and implement IVR flows, contact routing, and bot ...
Pittsburgh, PA · On-site
$65 - $75/hr
The role will also support integrations through Genesys Cloud APIs , Data Actions, and related technologies. Key Responsibilities * Design and implement IVR flows, contact routing, and bot ...
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies. Genesys Call Center Engineer ...
This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies. Genesys Call Center Engineer ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
$66.50 - $84.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...
$66.50 - $84.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Quick apply
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Virginia, IL · On-site
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Virginia, IL · On-site
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Concord, NC · On-site
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Concord, NC · On-site
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
$1.4K - $1.8K/wk
Henry Ford Genesys Hospital - Grand Blanc, MI In-patient Rehab Unit GENERAL SUMMARY: Evaluates and ... Oversees activities of physical therapy assistants, students and other support personnel. EDUCATION ...
$1.4K - $1.8K/wk
Henry Ford Genesys Hospital - Grand Blanc, MI In-patient Rehab Unit GENERAL SUMMARY: Evaluates and ... Oversees activities of physical therapy assistants, students and other support personnel. EDUCATION ...
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Cincinnati, OH · On-site
$55/hr
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) * Familiar with integrations with SalesForce Voice Cloud
Quick apply
Cincinnati, OH · On-site
$55/hr
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) * Familiar with integrations with SalesForce Voice Cloud
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.
A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.
A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.
$54.25 - $72.75/hr
Full-time
Posted 16 days ago
Sourced by ZipRecruiter
It services
51 - 200 Employees
San Francisco, CA, US
2004
