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Genesys Support Jobs (NOW HIRING)

Gallagher

Genesys Product Owner

Rolling Meadows, IL

Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way. Overview The Genesys Product Owner ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.

Telus Digital

$113K - $133K/yr

Configure, test and support Genesys Cloud telephony capabilities , including Cloud Voice and BYOC, under the guidance of the Technical Architect. * Develop and deploy digital bots, messaging ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...

Aroghia

Genesys Cloud CX consultant

San Antonio, TX

$55 - $60/hr

Key Responsibilities Consulting & Business Support: Work with business stakeholders to understand ... Genesys Cloud CX Administration: Manage and configure platform components, including: Queues ...

Miratech

Genesys AI Specialist

MH · On-site +1

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Integrate AI solutions with Genesys Architect flows, APIs, and external systems. * Monitor, analyze ...

Genesys

End User Support Specialist

Mexico, ME · On-site

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... End User Support Specialist Mexico(remote) Role Overview: Deliver reliable, always-on IT support ...

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How much do genesys support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support position, and why are they important?

To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.

What are some typical responsibilities of a Genesys Support team member?

A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.

What is a Genesys Support job?

A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.

More about Genesys Support jobs
What cities are hiring for Genesys Support jobs? Cities with the most Genesys Support job openings:
What are the most commonly searched types of Genesys Support jobs? The most popular types of Genesys Support jobs are:
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Genesys Support jobs near you
Infographic showing various Genesys Support job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 6% Part Time, and 33% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Genesys Inbound Voice Engineer

Purple Drive Technologies

Louisville, KY • On-site

Full-time

Posted 16 days ago

Job description

Overview:
Job Summary:
We are seeking a skilled Genesys Inbound Voice Engineer to design, implement, and support inbound contact center solutions. The ideal candidate will have strong experience with Genesys Voice Platform (GVP), routing strategies, call flows, and integration with enterprise applications, ensuring high availability and superior customer experience.
Key Responsibilities:
  • Design, configure, and implement Genesys Inbound Voice solutions including call flows, routing strategies, and IVR applications.
  • Manage integrations between Genesys and CRM/enterprise systems for seamless customer interactions.
  • Support day-to-day operations of inbound voice platforms, ensuring uptime and performance.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Troubleshoot and resolve issues related to call routing, IVR applications, SIP, CTI, and integrations.
  • Implement monitoring, reporting, and performance optimization for Genesys solutions.
  • Ensure compliance with security, data privacy, and regulatory requirements in contact center operations.
  • Document configurations, workflows, and provide knowledge transfer to operations teams.
Required Skills & Qualifications:
  • Hands-on experience with Genesys Engage/Genesys Cloud Inbound Voice solutions.
  • Strong knowledge of call routing strategies, IVR design, SIP, CTI, and telephony protocols.
  • Familiarity with Genesys Composer, Orchestration Server, Routing Server, URS, and GVP.
  • Experience with integration of Genesys with CRM applications (Salesforce, ServiceNow, etc.).
  • Understanding of voice gateways, SBCs, and SIP trunking.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and documentation abilities.
Preferred Qualifications:
  • Genesys Certified Professional certifications (Inbound Voice, Routing, or Cloud).
  • Knowledge of workforce management (WFM), reporting tools, and analytics.
  • Exposure to cloud contact center platforms (Genesys Cloud CX, Amazon Connect, Cisco UCCE, etc.).

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