New York, NY · On-site
$45 - $50/hr
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...
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New York, NY · On-site
$45 - $50/hr
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...
Malvern, PA · On-site
$43K - $55K/yr
The role involves implementing and supporting inbound/outbound interaction management solutions while monitoring and maintaining the Genesys infrastructure. Responsibilities : • Providing L2 ...
Malvern, PA · On-site
$43K - $55K/yr
The role involves implementing and supporting inbound/outbound interaction management solutions while monitoring and maintaining the Genesys infrastructure. Responsibilities : • Providing L2 ...
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Look for process improvements in the support process and raise process improvement proposals.
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Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Look for process improvements in the support process and raise process improvement proposals.
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.
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Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.
Genesys Platform Engineer - Pure Engage (On-Prem) Location: Onsite - Phoenix, AZ Position Type ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
Genesys Platform Engineer - Pure Engage (On-Prem) Location: Onsite - Phoenix, AZ Position Type ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
Irvine, CA · On-site
Provides level 3 support for user issues that level 1 and level 2 cannot handle. * Configures the Interactive Voice Response ( IVR ). * Contact center, Genesys Cloud, Genesys Interactive Intelligence ...
Irvine, CA · On-site
Provides level 3 support for user issues that level 1 and level 2 cannot handle. * Configures the Interactive Voice Response ( IVR ). * Contact center, Genesys Cloud, Genesys Interactive Intelligence ...
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and ... other platforms. * Demonstrated success managing strategic technology alliances (experience with ...
Tysons, VA · On-site
Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and ... other platforms. * Demonstrated success managing strategic technology alliances (experience with ...
Torrance, CA · On-site
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... data that support architecture; evaluate possible solutions; and present recommendations to ...
Torrance, CA · On-site
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... data that support architecture; evaluate possible solutions; and present recommendations to ...
Lansing, MI · On-site
$55.25 - $73/hr
... IWD support experience - Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web services, APIs, and ...
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Lansing, MI · On-site
$55.25 - $73/hr
... IWD support experience - Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web services, APIs, and ...
Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.
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Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.
Austin, TX · Remote
$54.25 - $72.75/hr
Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...
Austin, TX · Remote
$54.25 - $72.75/hr
Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...
Pittsford, NY · On-site
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Pittsford, NY · On-site
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Biloxi, MS · On-site
$85K - $110K/yr
Genesys Cloud Admin • 3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform. • 13 years of experience in application support within a financial institution ...
Biloxi, MS · On-site
$85K - $110K/yr
Genesys Cloud Admin • 3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform. • 13 years of experience in application support within a financial institution ...
This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies. Genesys Call Center Engineer ...
This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies. Genesys Call Center Engineer ...
Pittsford, NY · On-site
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Pittsford, NY · On-site
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.
A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.
To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.
Cities with the most Genesys Support job openings:
The most popular types of Genesys Support jobs are:
States with the most job openings for Genesys Support jobs include:
The top searched job categories for Genesys Support jobs are:
Title: Genesys Developer
Location: New Jersey/New York
Duration: Long term
Responsibilities:
Sourced by ZipRecruiter
It services
51 - 200 Employees
Somerset, NJ, US
1994
