Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows ... Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM ...
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Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows ... Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM ...
New York, NY · On-site
$45 - $50/hr
Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...
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New York, NY · On-site
$45 - $50/hr
Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...
Nashville, TN · On-site
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the ... Configure dynamic routing and queue management within the Genesys environment to ensure the system ...
Nashville, TN · On-site
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the ... Configure dynamic routing and queue management within the Genesys environment to ensure the system ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Pittsburgh, PA · On-site
$118K - $156K/yr
The ideal candidate will have deep knowledge of Genesys Cloud architecture and contact center technologies, with proven experience in IVR and call flow design, API integrations (including OAuth), and ...
Pittsburgh, PA · On-site
$118K - $156K/yr
The ideal candidate will have deep knowledge of Genesys Cloud architecture and contact center technologies, with proven experience in IVR and call flow design, API integrations (including OAuth), and ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Pittsburgh, PA · On-site
$58.25 - $75.75/hr
The ideal candidate will have deep knowledge of Genesys Cloud architecture and contact center technologies, with proven experience in IVR and call flow design, API integrations (including OAuth), and ...
Pittsburgh, PA · On-site
$58.25 - $75.75/hr
The ideal candidate will have deep knowledge of Genesys Cloud architecture and contact center technologies, with proven experience in IVR and call flow design, API integrations (including OAuth), and ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments - Experience leading and coordinating large, complex IVR installations - Excellent written and communication skills ...
IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments - Experience leading and coordinating large, complex IVR installations - Excellent written and communication skills ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Clifton Heights, PA · On-site
$75/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat and Email routing Administers and supports PureCloud (Genesys Cloud) Experience with ...
Clifton Heights, PA · On-site
$75/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat and Email routing Administers and supports PureCloud (Genesys Cloud) Experience with ...
Build and maintain Dialogflows, Architect call flows , and IVR configurations * Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys * Collaborate with UX/UI and ...
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Build and maintain Dialogflows, Architect call flows , and IVR configurations * Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys * Collaborate with UX/UI and ...
$59.25 - $77.25/hr
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
$59.25 - $77.25/hr
Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS. Perform full platform administration ...
Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
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Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills: Linux, Unix Development and Support Mix and Experience in Installation and configurations Avaya Voice ...
Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills: Linux, Unix Development and Support Mix and Experience in Installation and configurations Avaya Voice ...
Cincinnati, OH · On-site
$55/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts * Voice, Chat and Email routing * Administers and supports PureCloud (Genesys Cloud) Experience with ...
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Cincinnati, OH · On-site
$55/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts * Voice, Chat and Email routing * Administers and supports PureCloud (Genesys Cloud) Experience with ...
IVR Business System Analyst Job Location: Torrance, CA Job Type: Permanent Full Time Description ... Genesys Interactive Voice Response system Knowledge of voice User Interface (UI) specification ...
IVR Business System Analyst Job Location: Torrance, CA Job Type: Permanent Full Time Description ... Genesys Interactive Voice Response system Knowledge of voice User Interface (UI) specification ...
$52K - $62.7K
4% of jobs
$62.7K - $73.4K
2% of jobs
$73.4K - $84K
0% of jobs
$84K - $94.7K
3% of jobs
$94.7K - $105.4K
4% of jobs
$105.4K - $116.1K
7% of jobs
$119K is the 25th percentile. Wages below this are outliers.
$116.1K - $126.8K
14% of jobs
The median wage is $133.6K / yr.
$126.8K - $137.5K
23% of jobs
$146.7K is the 75th percentile. Wages above this are outliers.
$137.5K - $148.1K
19% of jobs
$148.1K - $158.8K
13% of jobs
$158.8K - $169.5K
10% of jobs
$52K
$129.8K
$169.5K
A Genesys IVR job involves designing, developing, and maintaining interactive voice response (IVR) systems using Genesys technology. Professionals in this role configure call flows, integrate backend systems, and optimize customer interactions through automation. They work with scripting languages, databases, and APIs to enhance self-service capabilities. Strong troubleshooting skills and experience with voice applications are essential for success in this field.
As a Genesys IVR specialist, your day-to-day tasks often include designing, developing, and maintaining IVR call flows using Genesys Composer or related tools. You might collaborate closely with contact center teams, business analysts, and QA engineers to gather requirements, implement changes, and test new functionality. Troubleshooting issues, optimizing call routing, and ensuring system performance and reliability are also key aspects of the role. Regular documentation and clear communication with stakeholders are important to ensure that solutions align with business objectives and regulatory requirements.
To thrive as a Genesys IVR (Interactive Voice Response) specialist, you need a solid understanding of contact center operations, IVR scripting, and voice application development, often backed by experience with Genesys platforms. Familiarity with Genesys Composer, Genesys Voice Platform (GVP), call flow design tools, and relevant certifications like Genesys Certified Professional are highly valued. Strong problem-solving skills, attention to detail, and effective communication abilities help set top candidates apart. These competencies are crucial for designing efficient IVR solutions that meet business needs and ensure seamless customer experiences.
$65.50 - $83.50/hr
Contractor
Posted 12 days ago
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.
Ensures scalability, security, and platform best practices across voice and digital channels.
Provides technical oversight during build, testing, and deployment phases.
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels.
Contact center architecture, cloud telephony, and CX analytics.
Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI enabled CX features such as bots and agent assist.
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Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.
It services
201 - 500 Employees
Edison, NJ, US
2005
