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Genesys Consultant Jobs (NOW HIRING)

Genesys

Senior Principal PS Consultant

Indiana, PA

At Genesys, we help organizations create better customer experiences through AI-powered experience ... The Senior Principal Consultant is integral to the on-going technical solution deployment and ...

Genesys

Principal Solutions Consultant

Florida, NY · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

Principal Solutions Consultant

Concord, NC · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

Principal Solutions Consultant

Three Rivers, MI · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... The Senior Principal Consultant is integral to the on-going technical solution deployment and ...

Genesys

Principal Solutions Consultant

Virginia, IL · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Mentor and guide technical consultants, strengthening team capability and driving consistent ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Avance Consulting Services

Genesys

Charlotte, NC

We are a leading consulting company and have been in consulting business for last 20 years. We are ... Job Title : Genesys Location : Charlotte, NC Duration : Full/Permanent Basic Qualifications:

Deegit Inc

Genesys Developer/Consultant

San Diego, CA · On-site

Candidate need to have strong Genesys Experience Experience in Call Center Environment exp mandate Genesys Administration, Configuration,Solution Control Interface Interaction Routing experience ...

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How much do genesys consultant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for genesys consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a Genesys consultant?

A Genesys Consultant is a professional who specializes in implementing, configuring, and optimizing Genesys contact center solutions. They work with businesses to develop and integrate customer experience strategies using Genesys platforms like Cloud, Engage, or PureConnect. Their responsibilities often include troubleshooting issues, customizing workflows, and providing training to clients. Additionally, they collaborate with stakeholders to ensure the system aligns with business needs and enhances customer interactions.

What are the key skills and qualifications needed to thrive as a Genesys consultant?

To thrive as a Genesys Consultant, you need expertise in contact center solutions, strong problem-solving abilities, and experience with system integration, typically backed by relevant IT or computer science education. Familiarity with Genesys platforms (such as Genesys Cloud, Engage, or PureConnect), scripting languages, and certifications like Genesys Certified Professional are highly valued. Exceptional communication, project management, and client-facing skills help you effectively translate business requirements into technical solutions. These qualities ensure you can design, implement, and support effective customer experience solutions that meet organizational needs.

What are common challenges Genesys consultants face on the job?

Genesys Consultants often encounter challenges such as managing complex system integrations, customizing solutions to meet diverse client needs, and troubleshooting technical issues under tight deadlines. Adapting to various customer environments and keeping up with the latest Genesys updates and features can also be demanding. However, these challenges provide the opportunity to work closely with cross-functional teams, develop valuable technical expertise, and contribute to impactful client outcomes. Those who enjoy problem-solving and dynamic work environments typically find the role highly rewarding.

What is the salary of a Genesys Consultant?

The average salary of a Genesys Consultant typically ranges from $70,000 to $120,000 annually, depending on experience, location, and certifications. Senior consultants or those with specialized skills may earn higher compensation, often including bonuses and benefits.

What jobs are typically at Genesys Consultant?

A Genesys Consultant typically holds roles such as solutions architect, technical consultant, implementation specialist, or support engineer. These positions involve configuring and deploying Genesys customer experience solutions, often requiring knowledge of contact center technologies, scripting, and certifications in Genesys products. The roles focus on client engagement, system integration, and ongoing support within a technology-driven environment.
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What states have the most Genesys Consultant jobs?

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What job categories do people searching Genesys Consultant jobs look for?

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Genesys Consultant jobs near you
Infographic showing various Genesys Consultant job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Sr. Principal Professional Services Consultant (Bridgeport)

Genesys

Bridgeport, CT • On-site

$128K - $238K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Job Summary

The Sr. Principal Professional Services Consultant leads the design and delivery of Genesys Cloud solutions for large or strategic customers. The role requires deep product expertise, leading technical architecture, and ensuring project success through PS implementation standards and efficient problem resolution.

Responsibilities
  • Lead technical design and architecture for Genesys Cloud projects, acting as the primary technical advisor for key accounts.
  • Ensure adherence to PS implementation standards, manage project plans, test plans, and provide status updates.
  • Support post‑sale and transition activities, including onsite/remote escalation handling.
  • Maintain a minimum of 70% billable utilization and identify opportunities to increase delivery efficiency.
  • Provide training on Genesys Cloud products and internal processes to internal and external stakeholders.
Qualifications
  • Bachelor’s degree in Computer Engineering, Computer Science, or related field.
  • 3+ years of experience with Genesys Cloud Platform and 10+ years total industry experience.
  • Strong knowledge of AWS and experience building integrations with APIs, JSON, and JavaScript.
  • Excellent communication skills and ability to manage complex projects and teams.
Compensation & Benefits

Base salary $128,400 – $238,600. Includes potential commission or bonus opportunities.

Benefits: Medical, Dental, Vision, Telehealth, flexible work schedules, 401(k) matching, adoption assistance, fertility treatments, 10 paid holidays, and paid time off.

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