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Genesys Analyst Jobs (NOW HIRING)

Syntricate Technologies

Genesys PO

Cary, NC · On-site

Syntricate Technologies is seeking a Genesys PO based in Cary, NC. The role involves serving as a ... data analysis derived from application performance/availability, call center, user satisfaction ...

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

Syntricate Technologies is seeking a Genesys Developer to design and develop various Genesys ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

ClifyX

Genesys eService Developer

Carlsbad, CA · On-site

... Analysis, Screening, Knowledge Management with Genesys Classification Server, T Server, Email Server • senior resources, trouble shoot but also be able to handle by themselves, jump in and fix the ...

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

Excellent analytical, troubleshooting, and problem‑solving skills with a customer‑focused mindset. Nice to have * Experience integrating Genesys Cloud with API‑driven CRM platforms (Salesforce ...

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Genesys Analyst information

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How much do genesys analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for genesys analyst in the United States is $99,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $126,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Genesys Analyst job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 5% Part Time, and 32% Contract. Highlights an 58% Physical, 6% Hybrid, and 36% Remote job distribution, with an average salary of $99,157 per year, or $47.7 per hour.

Genesys Business Analyst

Weehawken, NJ • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Posted 11 days ago

Job description

Role Overview:
This role is for a Business Analyst specializing in Genesys Contact Centre solutions. The successful candidate will be responsible for conducting workshops, gathering and documenting business requirements, defining future-state customer journeys, and collaborating with Genesys architects to design IVR call flows, routing strategies, and agent desktop requirements. The role also involves managing requirements traceability, supporting testing phases (SIT, UAT), coordinating with offshore teams, and assisting with release planning and change management activities.
Key Responsibilities:
  • Conduct workshops with business stakeholders and contact centre operations teams.
  • Gather, analyze, and document business requirements, user stories, process flows, and acceptance criteria.
  • Define future-state customer journeys across voice, chat, email, and digital channels.
  • Work with Genesys architects to define IVR call flows, routing strategies, agent desktop requirements, and reporting and analytics requirements.
  • Manage requirements traceability from discovery through implementation.
  • Support SIT, UAT, and production readiness activities.
  • Coordinate with offshore delivery teams and business users.
  • Support release planning and change management activities.

Required Skills:
  • 8+ years of Business Analysis experience.
  • 3+ years working on Contact Centre transformation programmes.
  • Hands-on experience with Genesys Cloud CX, Genesys Engage, or comparable CCaaS platforms.
  • Experience in Requirements Management.
  • Experience in User Story Creation.
  • Experience in Process Mapping.
  • Experience in Workshop Facilitation.
  • Experience in UAT Coordination.
  • Experience with Agile/Scrum delivery methodologies.
  • Knowledge of customer service operations and contact centre KPIs.

Qualifications:
  • 8+ years of Business Analysis experience.
  • 3+ years working on Contact Centre transformation programmes.

Preferred Skills:
  • BFSI domain experience.
  • Experience integrating Genesys with Salesforce, ServiceNow, CRM, or backend platforms.
  • Knowledge of IVR, CTI, Workforce Management, and Reporting modules.

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