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Genesys Strategic Analyst Jobs (NOW HIRING)

Genesys

Corporate Development Associate

Menlo Park, CA · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Completion of an analyst program at an investment bank, private equity, strategy consulting, or ...

Genesys

Corporate Development Associate

Menlo Park, CA · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Completion of an analyst program at an investment bank, private equity, strategy consulting, or ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Completion of an analyst program at an investment bank, private equity, strategy consulting, or ...

Genesys

Corporate Development Associate

Menlo Park, CA · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Completion of an analyst program at an investment bank, private equity, strategy consulting, or ...

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... Telephony strategy with overall service vision, and driving user experience improvements for ... data analysis derived from application performance/availability, call center, user satisfaction ...

ClifyX

Genesys eService Developer

Carlsbad, CA · On-site

... strategies for Multimedia • Knowledge of Genesys Reporting, Content Analysis, Screening, Knowledge Management with Genesys Classification Server, T Server, Email Server • senior resources ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

... Analysis * Technical Specifications Development * IVR Development * Routing Strategies Design ... Genesys Cloud * CRM Platforms * Middleware * Cloud Platforms * Third-Party Communication ...

Avance Consulting Services

Genesys

Charlotte, NC · On-site

... routing strategies and composer At least 2 years' experience in ORS, GVP At least 7 years of ... Analytical skills Qualifications Bachelor's degree or foreign equivalent required from an ...

Infosys Limited

$41 - $55/hr

Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Leads IVR modernization, contact flow design, routing strategy, and integration patterns in ... Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with ...

MM International

Genesys IVR developer

Newark, NJ · On-site

... Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies. - Thorough understanding of Genesys Framework, Integration with internal and ...

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Genesys Strategic Analyst information

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How much do genesys strategic analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for genesys strategic analyst in the United States is $102,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $116,500.00 per year, depending on experience, location, and employer.

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For Genesys Strategic Analyst jobs, the most frequently searched job titles are:

Genesys Business Analyst

Weehawken, NJ • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Posted 11 days ago

Job description

Role Overview:
This role is for a Business Analyst specializing in Genesys Contact Centre solutions. The successful candidate will be responsible for conducting workshops, gathering and documenting business requirements, defining future-state customer journeys, and collaborating with Genesys architects to design IVR call flows, routing strategies, and agent desktop requirements. The role also involves managing requirements traceability, supporting testing phases (SIT, UAT), coordinating with offshore teams, and assisting with release planning and change management activities.
Key Responsibilities:
  • Conduct workshops with business stakeholders and contact centre operations teams.
  • Gather, analyze, and document business requirements, user stories, process flows, and acceptance criteria.
  • Define future-state customer journeys across voice, chat, email, and digital channels.
  • Work with Genesys architects to define IVR call flows, routing strategies, agent desktop requirements, and reporting and analytics requirements.
  • Manage requirements traceability from discovery through implementation.
  • Support SIT, UAT, and production readiness activities.
  • Coordinate with offshore delivery teams and business users.
  • Support release planning and change management activities.

Required Skills:
  • 8+ years of Business Analysis experience.
  • 3+ years working on Contact Centre transformation programmes.
  • Hands-on experience with Genesys Cloud CX, Genesys Engage, or comparable CCaaS platforms.
  • Experience in Requirements Management.
  • Experience in User Story Creation.
  • Experience in Process Mapping.
  • Experience in Workshop Facilitation.
  • Experience in UAT Coordination.
  • Experience with Agile/Scrum delivery methodologies.
  • Knowledge of customer service operations and contact centre KPIs.

Qualifications:
  • 8+ years of Business Analysis experience.
  • 3+ years working on Contact Centre transformation programmes.

Preferred Skills:
  • BFSI domain experience.
  • Experience integrating Genesys with Salesforce, ServiceNow, CRM, or backend platforms.
  • Knowledge of IVR, CTI, Workforce Management, and Reporting modules.

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