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Genesys Architect Jobs (NOW HIRING)

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value ...

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 10 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks * At least 5 years of experience with Contact center domain on Genesys ...

Sonsoft Inc

Genesys Architect

Charlotte, NC · On-site

At least 10 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks * At least 5 years of experience with Contact center domain on Genesys ...

USM

Urgent Need Genesys Architect

San Francisco, CA · On-site

$286K/yr

Genesys Architect Location: San Francisco CA Duration: 6-12 Months+ Essential Skills: Strong hands-on knowledge of configuration and optimization of Genesys Voice environment Strong hands-on ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong follow-through, ownership & responsibility for assigned tasks Requirements * 1+ year of ...

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Genesys Cloud Architect Location: Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads ...

Sarian, Inc.

Genesys CX Developer

Charlotte, NC · On-site

Design and Development experience in Genesys Cloud CX and Genesys Architecture. * Experience in Softphone API integration with Genesys CX. * Experience in Genesy SDK. * Experience in Genesys Cloud CX ...

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Genesys Architect information

See salary details

$48.5K

$134.1K

$169.5K

How much do genesys architect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for genesys architect in the United States is $134,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What is a Genesys Architect?

A Genesys Architect is a professional who designs, implements, and manages contact center solutions using the Genesys platform. They are responsible for creating call flows, IVR systems, and integrating various communication channels to ensure efficient customer service operations. Their role often involves working with stakeholders to translate business requirements into technical solutions and optimizing system performance for scalability and reliability. Genesys Architects also ensure that the contact center architecture aligns with industry best practices and meets security and compliance standards.

What are the key skills and qualifications needed to thrive as a Genesys Architect?

To thrive as a Genesys Architect, you need deep expertise in contact center technologies, Genesys Cloud and Engage platforms, and a background in computer science or a related field. Familiarity with systems integration, scripting languages, APIs, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and project management skills help you translate business requirements into robust technical solutions. These competencies ensure effective design and deployment of scalable, efficient customer experience systems for organizations.

What are some common challenges faced by a Genesys Architect when integrating with existing enterprise systems?

A Genesys Architect often encounters challenges when integrating Genesys solutions with legacy systems, such as ensuring compatibility with existing databases, CRMs, and telephony infrastructure. Navigating differences in data formats, APIs, and security protocols can require creative problem-solving and close coordination with internal IT and vendor teams. Additionally, maintaining minimal disruption to ongoing operations during migrations or upgrades is essential. Strong communication and project management skills are invaluable in addressing these challenges and ensuring seamless integration.

What is the difference between Genesys Architect vs Genesys Developer?

AspectGenesys ArchitectGenesys Developer
Primary RoleDesigns and oversees contact center solutions using Genesys platformsDevelops, codes, and implements specific features and integrations within Genesys
Required SkillsSolution architecture, system design, knowledge of Genesys toolsProgramming, scripting, customization, and troubleshooting
CertificationsGenesys certifications, solution architecture credentialsGenesys developer certifications, technical training
Work EnvironmentConsulting, project management, client interactionDevelopment teams, coding environments, testing labs

In summary, Genesys Architects focus on designing and planning contact center solutions, while Genesys Developers handle the technical implementation and coding. Both roles require specific certifications and skills but serve different stages of solution deployment.

What cities are hiring for Genesys Architect jobs?

Cities with the most Genesys Architect job openings:

What states have the most Genesys Architect jobs?

States with the most job openings for Genesys Architect jobs include:

What are popular job titles related to Genesys Architect jobs?

For Genesys Architect jobs, the most frequently searched job titles are:

Infographic showing various Genesys Architect job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 77% Physical, 7% Hybrid, and 16% Remote job distribution, with an average salary of $134,143 per year, or $64.5 per hour.

Sr. Genesys Architect

Hartford, CT • On-site

EROS Technologies, Inc.
Human Resources Consulting Services • 1 - 5K employees
Learn more about EROS Technologies, Inc.external

Full-time

Re-posted 11 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

 Sr. Genesys Architect


Location: Hartford, CT

1. Genesys Framework, Genesys Voice Platform(GVP) including SIP Server, URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers, Interaction Center

2. Application Operation, Maintenance and Development and architect experience

3. Genesys Voice Portal (GVP) and Framework

4. Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace

5. Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys components

Key Skills: Architect, Genesys Framework, Genesys Voice Platform(GVP) including SIP Server

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

Facebook

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