ZipRecruiter

Log In

1

Genesys Solution Architect Jobs (NOW HIRING)

Radwell International

Solution Architect

Downers Grove, IL · On-site

$62.75 - $82.75/hr

Contact center (Genesys Cloud) * Data, analytics, and AI‑enabled workflows * Translate business requirements into end‑to‑end solution designs , including: * Application architecture

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Compare solution options and recommend the right approach based on business needs, scalability ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Compare solution options and recommend the right approach based on business needs, scalability ...

Genesys

Remote within US (not limited to the states that the job is tagged to) Role Overview Genesys is seeking an experienced Senior Solution Architect, Zuora Billing to lead solution architecture, design ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsJava Developer JobsGenesys Solution Architect Jobs

Genesys Solution Architect information

See salary details

$16

$70

$95

How much do genesys solution architect jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for genesys solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is a Genesys Solution Architect?

A Genesys Solution Architect is a specialized IT professional responsible for designing, implementing, and optimizing customer experience (CX) and contact center solutions using Genesys platforms. They work closely with clients to understand business requirements, translate them into technical solutions, and ensure seamless integration with existing systems. Genesys Solution Architects are involved in both the technical and strategic aspects of projects, providing guidance on best practices, scalability, and future enhancements. Their expertise helps organizations deliver efficient, personalized customer service through voice, chat, email, and other digital channels.

What are the key skills and qualifications needed to thrive as a Genesys Solution Architect?

To thrive as a Genesys Solution Architect, you need expertise in contact center architecture, strong knowledge of Genesys platforms, and experience with telephony, networking, and cloud technologies, often supported by relevant degrees or certifications. Familiarity with Genesys Cloud, Genesys Engage, and integration tools, along with certifications like Genesys Certified Professional, is typically required. Exceptional problem-solving skills, effective communication, and the ability to collaborate with cross-functional teams help you excel in this role. These skills are essential for designing, implementing, and optimizing complex customer experience solutions that meet organizational goals.

What are some common challenges Genesys Solution Architects face when integrating the platform with existing enterprise systems?

Genesys Solution Architects often encounter challenges when integrating the Genesys platform with legacy or diverse enterprise systems, such as CRMs, databases, and telephony infrastructure. These challenges can include compatibility issues, ensuring seamless data flow, and maintaining system security while enabling new features. Successful architects proactively collaborate with cross-functional teams—including IT, operations, and third-party vendors—to address these integration points and develop scalable, resilient solutions. Staying updated with Genesys' latest APIs and best practices is essential for overcoming such obstacles and delivering effective customer experience solutions.

What are popular job titles related to Genesys Solution Architect jobs?

For Genesys Solution Architect jobs, the most frequently searched job titles are:

Infographic showing various Genesys Solution Architect job openings in the United States as of September 2026, with employment types broken down into 30% Full Time, and 70% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Genesys Solution Architect

Lansing, MI • On-site

American Business Solutions, Inc.
See more jobs at American Business Solutions, Inc.external

$64 - $84.25/hr

Full-time

Re-posted 2 days ago

Job description

Overview:
Genesys Architecture
• Deep understanding of Genesys system architecture On-Prem
• Design of scalable, high-availability, and secure Genesys environments
• Expertise in component interactions: Interaction Server, URS, Stat Server, Config
Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies
Genesys Framework Management
• Administration of core Genesys components: Config Server, Stat Server,
Message Server, T-Server
• Hands-on experience with Configuration Manager (CME) and Genesys
Administrator Extension
• Managing applications, agents, tenants, and system-level objects
Genesys Intelligent Workload Distribution (IWD)
• Configuration of IWD positions, workbins, and workload types
• End-to-end routing design for IWD Work, Email, File Server Capture, and API-
based interactions
• SLA-based prioritization, segmentation, and distribution logic
IWD Rules Engine
• Design and implementation of routing rules using the IWD Rules Engine
• Dynamic rules for prioritization, eligibility, assignment, and escalation
• Experience with policy management and version control of rules
Routing & Workflow Design
• Development of routing strategies using Genesys Composer or Architect
• Multi-channel workflow design (email, File Capture and work items)
• Experience with skills-based routing, business rules, and conditional flows
File Server Capture Interface
• Configuration of file monitoring for ingestion of documents into work queues
• Automation of document classification and routing to appropriate agents or
queues
Email Integration / Microsoft Graph API
• Integration of mailboxes via Microsoft Graph API for email ingestion
• Experience with OAuth2 authentication, email parsing, and conversion to work
items
• Routing logic for inbound email based on headers, subject, or content rules
Genesys Pulse (Real-Time Reporting)
• Configuration and customization of Pulse dashboards and real-time KPIs
• Monitoring queue, agent, and system-level metrics
• Stat Server configuration and tuning for real-time performance
Genesys InfoMart & SAP BusinessObjects (BO)
• Design of historical reports using Genesys InfoMart data structures
• Report creation, scheduling, and analysis using SAP BO
• Data analysis for performance, SLA adherence, and capacity planning
Oracle Database
• Strong understanding of Oracle DB Tables and schema design
• Writing complex SQL queries for reporting, data extraction, and troubleshooting
• Experience integrating Oracle databases with Genesys reporting and routing
workflows
Monitoring & Troubleshooting
• Experience using Genesys logs, Pulse, ICON, and historical data for root cause
analysis
• System health monitoring, alerting, and performance tuning
Skills:
T-Serve

Apply