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Genesys System Consultant Jobs (NOW HIRING)

Principal Genesys Cloud PS Consultant

$60 - $81.75/hr

Job Summary : Miratech is a global IT services and consulting company that supports digital ... and system upgrades. • Act as the main escalation and coordination point for Genesys-related ...

Mentor and guide technical consultants, strengthening team capability and driving consistent ... Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

We are seeking a AI & Cloud Security Consultant to join the North American Security, Privacy ... Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems ...

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Genesys System Consultant information

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How much do genesys system consultant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for genesys system consultant in the United States is $63.38, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $77.16 per hour, depending on experience, location, and employer.

What is a Genesys System Consultant?

A Genesys System Consultant is a professional who specializes in implementing, configuring, and optimizing Genesys contact center solutions for organizations. They work with clients to understand business requirements and translate them into technical solutions using Genesys platforms such as Genesys Cloud, Engage, or PureConnect. Their responsibilities often include system integration, troubleshooting, user training, and ongoing support to ensure efficient and effective customer engagement. Genesys System Consultants typically have expertise in call center technologies, telephony, and customer experience management.

What are the key skills and qualifications needed to thrive as a Genesys System Consultant?

To thrive as a Genesys System Consultant, you need a strong understanding of contact center operations, telephony infrastructure, and experience with Genesys platforms, often supported by a degree in IT or a related field. Proficiency with Genesys Cloud, PureConnect, PureEngage, and related APIs, as well as certifications like Genesys Certified Professional, is highly valuable. Excellent problem-solving abilities, client communication, and project management skills help set top consultants apart. These competencies ensure effective deployment, customization, and troubleshooting of Genesys solutions to meet client business needs.

How does a Genesys System Consultant typically collaborate with cross-functional teams during a deployment project?

Genesys System Consultants work closely with project managers, network engineers, developers, and client stakeholders to ensure seamless deployment of Genesys solutions. They play a key role in gathering requirements, translating business needs into technical specifications, and providing guidance on best practices. Regular meetings and status updates are common, as consultants must coordinate testing, customization, and troubleshooting efforts across multiple teams. Effective communication and teamwork are essential to address integration challenges and ensure successful project outcomes.

What are popular job titles related to Genesys System Consultant jobs?

For Genesys System Consultant jobs, the most frequently searched job titles are:

Infographic showing various Genesys System Consultant job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Full Time, and 98% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $131,821 per year, or $63.4 per hour.

Genesys/IVR Developer

Berkeley Heights, NJ • On-site

US Tech Solutions
IT Services • 1 - 5K employees

Contractor

Re-posted 18 days ago


Job description

Company Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

1.    8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systems
2.    Must have Call Center experience and understand overall Call Center concepts
3.    Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
4.    Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
5.    Expertise in Trouble shooting the issues by analyzing the Logs.
6.    Experience with installation and configuration of various Genesys framework components.
7.    Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).


Qualifications

.    Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP)
9.    Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
10.    Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
11.    Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
12.    Huge plus if has a strong experience on integrating Genesys with PegaCTI link server
13.    Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
14.    Able to be an active participant in design and communicate design approach.
15.    Should possess current Genesys certifications. Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.

Additional Information

Regards,

Kushal kumar

Contact: +1 (201)932-1539


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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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