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Genesys System Technical Manager Jobs (NOW HIRING)

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

... system i.e Service Now • Design and implement Workforce management. • Design and implement ... and resolve technical issues related to Genesys solutions. • Provide technical support and ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen ... Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen ... Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified ...

Genesys

Technical Talent Acquisition Partner

Durham, NC · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage ...

Genesys

Technical Talent Acquisition Partner

Durham, NC · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage ...

Genesys

Technical Talent Acquisition Partner

Indiana, PA · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage ...

New

Droisys

Technical Lead

Lewisville, TX

Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand ... Management Roles and Responsibilities The Technical Manager will be responsible for performing the ...

Genesys Cloud Services, Inc.

NY · On-site

As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve ... Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems ...

Akima, LLC

THAAD System Technical Trainer

El Paso, TX · On-site

$29.50 - $39/hr

ALS is looking for a THAAD System Technical Trainer to work in El Paso, TX. The successful ... THAAD TFCC and Air Battle Management (14A/14E/140E). * THAAD Launch Control Station (LCS ...

JLL

Site Technical Manager

Sterling Heights, MI · On-site

Technical Manger - Facilities Maintenance Department: Facilities Reports To: Sr. Facility Manager ... Building management systems (BMS), including Tridium platforms, ensuring proper functionality in ...

JLL

Site Technical Manager

Rochester Hills, MI · On-site

Technical Manger - Facilities Maintenance Department: Facilities Reports To: Sr. Facility Manager ... Building management systems (BMS), including Tridium platforms, ensuring proper functionality in ...

Volto USA

Technical Manager

Allentown, NY · Remote

Technical Manager Technical Manager (Enterprise Applications: Generalist) Overview: We are seeking ... Technical Leadership & Delivery o Lead and coordinate technical work across multiple systems ...

JLL

Site Technical Manager

Troy, MI · On-site

Technical Manger - Facilities Maintenance Department: Facilities Reports To: Sr. Facility Manager ... Building management systems (BMS), including Tridium platforms, ensuring proper functionality in ...

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Genesys System Technical Manager information

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$51K

$152.3K

$193.5K

How much do genesys system technical manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for genesys system technical manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Genesys System Technical Manager jobs?

For Genesys System Technical Manager jobs, the most frequently searched job titles are:

Configuration Specialist - Genesys | Full Time

Detroit, MI • On-site

Henry Ford Health System
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Health Systemexternal

Full-time

Posted 28 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description

About the Role:
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets to resolve system issues and management of Genesys Care tickets as well as issue management of the core system processes, including IVR and call flow setup, daily campaigns, users and queues, etc. They will be responsible for administration tasks associated with the Genesys system including the configuration, management and enhancement of the system and also for change management adherence and documentation of system programming. Working under the supervision of the Developers, Architects, Manager, Product Manager or Director: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. This involves working on proof of concept, proof of technology, solution selection process to evaluate and recommend right toolsets and capabilities.
EDUCATION AND EXPERIENCE:
  • Associates degree or 4 years experience working with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • Over 2 years of technical support &/or software development with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • 2 years experience in major system implementations and/or system maintenance activities.
  • Experience supporting and basic knowledge of contact center environments & fundamentals- Call Center Workflows, CRM & Web technologies: HTTP/XML.
  • Demonstrated basic understanding of API calls (Get/Post) and API applications (i.e. Postman).
  • Demonstrated basic understanding of programming in Web-based technologies such as Java and HTML.
  • Solid demonstrated understanding of mobile platforms, all OS platforms, and networking essentials.
  • Familiarity with key Henry Ford Health Applications & Integrations, such as Salesforce & Epic, with a good understanding of core system processes and interdependencies.
  • Thorough understanding of customer service processes.
  • Thorough understanding of change control processes & IT Best Practices.
  • Excellent communication and interpersonal skills with a strong focus on customer service.
  • Ability to work independently and remotely. Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role. Genesys Certification preferred CIM Platform Troubleshooting.
  • Intermediate Coding experience in JavaScript/JSON, SQL, Linux, UNIX Server Administration, preferred.
  • 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role, preferred.
  • Knowledge of the Genesys application &/or other IVR Applications-Verint, etc., preferred.
  • Troubleshooting experience in SIP environment, preferred.
  • Telecommunication background and experience with VOIP/SIP/CTI standards and technologies, preferred.
  • Working knowledge of ServiceNow ticketing as well as contact center software and hardware, inclusive of security capabilities, preferred.
  • Familiarity with cloud platforms and cloud application architecture (Microservices, Kubernetes & Docker), preferred.

CERTIFICATIONS/LICENSURES REQUIRED:
  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role.

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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