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Genesys System Administrator Jobs (NOW HIRING)

EasyPay Finance

Associate System Administrator

Vista, CA · On-site

$90K - $105K/yr

Administer user accounts, groups, and permissions in Azure Active Directory (Entra ID) * Support ... Support cloud-based phone systems (Genesys, 8x8, Vonage, or similar) * Troubleshoot voice quality ...

EasyPay Finance

Associate System Administrator

Vista, CA · On-site

$90K - $105K/yr

Administer user accounts, groups, and permissions in Azure Active Directory (Entra ID) * Support ... Support cloud-based phone systems (Genesys, 8x8, Vonage, or similar) * Troubleshoot voice quality ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect). * Familiarity with solution-based contracting and government procurement processes.

LMI

Genesys Technical Specialist

Tysons, VA · On-site

$112K/yr

Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect). * Familiarity with solution-based contracting and government procurement processes.

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect). * Familiarity with solution-based contracting and government procurement processes.

Fortune Global Solutions, LLC

Genesys Engineer

San Antonio, TX · On-site

$50.75 - $67.75/hr

Administer Genesys Cloud environments, including user management, roles, permissions, and telephony ... systems. Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS ...

Genesys

Administer end-to-end equity programs (e.g., stock options, RSUs, PSUs, ESPP) across U.S. and ... Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems ...

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Genesys System Administrator information

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$41K

$88.9K

$137.5K

How much do genesys system administrator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for genesys system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Genesys System Administrator?

Genesys System Administrators are IT professionals responsible for installing, configuring, maintaining, and supporting Genesys contact center solutions within an organization. They ensure the seamless operation of Genesys platforms, manage user access, monitor performance, troubleshoot technical issues, and implement system updates or patches. Their work is crucial for maintaining high availability and efficient functioning of customer service systems powered by Genesys technologies.

What are the key skills and qualifications needed to thrive as a Genesys System Administrator?

To thrive as a Genesys System Administrator, you need a solid understanding of contact center technologies, networking, and telephony, typically supported by experience with Genesys platforms and a degree in IT or a related field. Familiarity with Genesys Engage or Cloud, SIP, IVR scripting, and certifications such as Genesys Certified Professional are commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills are essential soft skills for this role. These competencies ensure the smooth operation, troubleshooting, and optimization of complex contact center environments, directly impacting customer service quality.

What are some common challenges faced by Genesys System Administrators, and how can they be addressed?

Genesys System Administrators often encounter challenges such as integrating the Genesys platform with existing IT infrastructure, managing system upgrades with minimal downtime, and ensuring the reliability and security of communications. Addressing these challenges involves staying up-to-date with Genesys updates, thoroughly testing changes in a staging environment before production, and collaborating closely with network and security teams. Building strong documentation and monitoring protocols also helps in quickly identifying and resolving issues, ensuring smooth daily operations.

What is the difference between Genesys System Administrator vs Contact Center Support Specialist?

AspectGenesys System AdministratorContact Center Support Specialist
CertificationsGenesys certifications, ITILCustomer service, product-specific training
Work EnvironmentIT departments, technical teamsCustomer service centers, call centers
Employer & IndustryTelecommunications, IT servicesRetail, finance, healthcare

The Genesys System Administrator primarily manages and maintains the Genesys platform, focusing on system configuration, troubleshooting, and performance optimization. In contrast, a Contact Center Support Specialist provides frontline support to users, assisting with software issues and customer interactions. While both roles require knowledge of contact center technology, the administrator role is more technical and system-focused, whereas the support specialist emphasizes customer service and user support.

What cities are hiring for Genesys System Administrator jobs?

Cities with the most Genesys System Administrator job openings:

What are popular job titles related to Genesys System Administrator jobs?

For Genesys System Administrator jobs, the most frequently searched job titles are:

Infographic showing various Genesys System Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Configuration Specialist - Genesys | Full Time

Detroit, MI • On-site

Henry Ford Health System
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Health Systemexternal

Full-time

Posted 27 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description

About the Role:

The Configuration Specialist will act as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets to resolve system issues and management of Genesys Care tickets as well as issue management of the core system processes, including IVR and call flow setup, daily campaigns, users and queues, etc. They will be responsible for administration tasks associated with the Genesys system including the configuration, management and enhancement of the system and also for change management adherence and documentation of system programming. Working under the supervision of the Developers, Architects, Manager, Product Manager or Director: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. This involves working on proof of concept, proof of technology, solution selection process to evaluate and recommend right toolsets and capabilities.

EDUCATION AND EXPERIENCE:

  • Associates degree or 4 years experience working with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • Over 2 years of technical support &/or software development with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • 2 years experience in major system implementations and/or system maintenance activities.
  • Experience supporting and basic knowledge of contact center environments & fundamentals- Call Center Workflows, CRM & Web technologies: HTTP/XML.
  • Demonstrated basic understanding of API calls (Get/Post) and API applications (i.e. Postman).
  • Demonstrated basic understanding of programming in Web-based technologies such as Java and HTML.
  • Solid demonstrated understanding of mobile platforms, all OS platforms, and networking essentials.
  • Familiarity with key Henry Ford Health Applications & Integrations, such as Salesforce & Epic, with a good understanding of core system processes and interdependencies.
  • Thorough understanding of customer service processes.
  • Thorough understanding of change control processes & IT Best Practices.
  • Excellent communication and interpersonal skills with a strong focus on customer service.
  • Ability to work independently and remotely. Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role. Genesys Certification preferred CIM Platform Troubleshooting.
  • Intermediate Coding experience in JavaScript/JSON, SQL, Linux, UNIX Server Administration, preferred.
  • 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role, preferred.
  • Knowledge of the Genesys application &/or other IVR Applications-Verint, etc., preferred.
  • Troubleshooting experience in SIP environment, preferred.
  • Telecommunication background and experience with VOIP/SIP/CTI standards and technologies, preferred.
  • Working knowledge of ServiceNow ticketing as well as contact center software and hardware, inclusive of security capabilities, preferred.
  • Familiarity with cloud platforms and cloud application architecture (Microservices, Kubernetes & Docker), preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role.

What Henry Ford Health employees say

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Benefits

Hours and flexibility

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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