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Genesys System Administrator Jobs (NOW HIRING)

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Role: Genesys admin Location: ONSITE- Phoenix AZ Duration: 6 months Descriptions: Looking for ... integrations (APIs, CRM systems) Understanding of contact center operations" Hands-on ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

This would include configuration of data action and system integrations using Genesys Cloud APIs ... Cloud Admin UI o Postman o Git o Jira / Confluence o Microservices o Spring Boot o Terraform ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

This would include configuration of data action and system integrations using Genesys Cloud APIs ... Cloud Admin UI o Postman o Git o Jira / Confluence o Microservices o Spring Boot o Terraform ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

Dabella

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

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Genesys System Administrator information

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$41K

$88.9K

$137.5K

How much do genesys system administrator jobs pay per year?

As of Sep 13, 2026, the average yearly pay for genesys system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Genesys System Administrator?

Genesys System Administrators are IT professionals responsible for installing, configuring, maintaining, and supporting Genesys contact center solutions within an organization. They ensure the seamless operation of Genesys platforms, manage user access, monitor performance, troubleshoot technical issues, and implement system updates or patches. Their work is crucial for maintaining high availability and efficient functioning of customer service systems powered by Genesys technologies.

What are the key skills and qualifications needed to thrive as a Genesys System Administrator?

To thrive as a Genesys System Administrator, you need a solid understanding of contact center technologies, networking, and telephony, typically supported by experience with Genesys platforms and a degree in IT or a related field. Familiarity with Genesys Engage or Cloud, SIP, IVR scripting, and certifications such as Genesys Certified Professional are commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills are essential soft skills for this role. These competencies ensure the smooth operation, troubleshooting, and optimization of complex contact center environments, directly impacting customer service quality.

What are some common challenges faced by Genesys System Administrators, and how can they be addressed?

Genesys System Administrators often encounter challenges such as integrating the Genesys platform with existing IT infrastructure, managing system upgrades with minimal downtime, and ensuring the reliability and security of communications. Addressing these challenges involves staying up-to-date with Genesys updates, thoroughly testing changes in a staging environment before production, and collaborating closely with network and security teams. Building strong documentation and monitoring protocols also helps in quickly identifying and resolving issues, ensuring smooth daily operations.

What is the difference between Genesys System Administrator vs Contact Center Support Specialist?

AspectGenesys System AdministratorContact Center Support Specialist
CertificationsGenesys certifications, ITILCustomer service, product-specific training
Work EnvironmentIT departments, technical teamsCustomer service centers, call centers
Employer & IndustryTelecommunications, IT servicesRetail, finance, healthcare

The Genesys System Administrator primarily manages and maintains the Genesys platform, focusing on system configuration, troubleshooting, and performance optimization. In contrast, a Contact Center Support Specialist provides frontline support to users, assisting with software issues and customer interactions. While both roles require knowledge of contact center technology, the administrator role is more technical and system-focused, whereas the support specialist emphasizes customer service and user support.

What cities are hiring for Genesys System Administrator jobs?

Cities with the most Genesys System Administrator job openings:

What are popular job titles related to Genesys System Administrator jobs?

For Genesys System Administrator jobs, the most frequently searched job titles are:

Infographic showing various Genesys System Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Genesys admin at Phoenix, AZ

Phoenix, AZ • On-site

Volto USA
See more jobs at Volto USAexternal

Contractor

Re-posted 25 days ago

Job description

Role: Genesys admin
Location: ONSITE- Phoenix AZ
Duration: 6 months
Descriptions:
Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration, quality testing, user acceptance testing facilitation, release & deployment, and post release hyper care.
"Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.
Strong experience with Genesys Cloud CX / Genesys Engage
Knowledge of:
IVR and call flow design (Architect)
ACD routing and queue management
Telephony (SIP, VoIP)
Experience in integrations (APIs, CRM systems)
Understanding of contact center operations"
Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.
Skills: Genesys Engage