Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while ...
Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Genesys Cloud CX Solutions Architect
$66.50 - $84.75/hr
Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...
Genesys Cloud CX Solutions Architect
$66.50 - $84.75/hr
Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · On-site +1
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · On-site +1
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Quick apply
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud CX Solutions Architect
$66.50 - $84.75/hr
Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...
Genesys Cloud CX Solutions Architect
$66.50 - $84.75/hr
Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Quick apply
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...
Genesys Architect information
See salary details
$48.5K - $59.5K
1% of jobs
$59.5K - $70.5K
1% of jobs
$70.5K - $81.5K
2% of jobs
$81.5K - $92.5K
2% of jobs
$92.5K - $103.5K
6% of jobs
$103.5K - $114.5K
9% of jobs
$117.9K is the 25th percentile. Wages below this are outliers.
$114.5K - $125.5K
9% of jobs
$125.5K - $136.5K
13% of jobs
The median wage is $138.7K / yr.
$136.5K - $147.5K
28% of jobs
$150.3K is the 75th percentile. Wages above this are outliers.
$147.5K - $158.5K
9% of jobs
$158.5K - $169.5K
18% of jobs
$48.5K
$134.1K
$169.5K
How much do genesys architect jobs pay per year?
As of Sep 14, 2026, the average yearly pay for genesys architect in the United States is $134,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $153,500.00 per year, depending on experience, location, and employer.
What is a Genesys Architect?
A Genesys Architect is a professional who designs, implements, and manages contact center solutions using the Genesys platform. They are responsible for creating call flows, IVR systems, and integrating various communication channels to ensure efficient customer service operations. Their role often involves working with stakeholders to translate business requirements into technical solutions and optimizing system performance for scalability and reliability. Genesys Architects also ensure that the contact center architecture aligns with industry best practices and meets security and compliance standards.
What are the key skills and qualifications needed to thrive as a Genesys Architect?
To thrive as a Genesys Architect, you need deep expertise in contact center technologies, Genesys Cloud and Engage platforms, and a background in computer science or a related field. Familiarity with systems integration, scripting languages, APIs, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and project management skills help you translate business requirements into robust technical solutions. These competencies ensure effective design and deployment of scalable, efficient customer experience systems for organizations.
What are some common challenges faced by a Genesys Architect when integrating with existing enterprise systems?
A Genesys Architect often encounters challenges when integrating Genesys solutions with legacy systems, such as ensuring compatibility with existing databases, CRMs, and telephony infrastructure. Navigating differences in data formats, APIs, and security protocols can require creative problem-solving and close coordination with internal IT and vendor teams. Additionally, maintaining minimal disruption to ongoing operations during migrations or upgrades is essential. Strong communication and project management skills are invaluable in addressing these challenges and ensuring seamless integration.
What is the difference between Genesys Architect vs Genesys Developer?
| Aspect | Genesys Architect | Genesys Developer |
|---|---|---|
| Primary Role | Designs and oversees contact center solutions using Genesys platforms | Develops, codes, and implements specific features and integrations within Genesys |
| Required Skills | Solution architecture, system design, knowledge of Genesys tools | Programming, scripting, customization, and troubleshooting |
| Certifications | Genesys certifications, solution architecture credentials | Genesys developer certifications, technical training |
| Work Environment | Consulting, project management, client interaction | Development teams, coding environments, testing labs |
In summary, Genesys Architects focus on designing and planning contact center solutions, while Genesys Developers handle the technical implementation and coding. Both roles require specific certifications and skills but serve different stages of solution deployment.
What cities are hiring for Genesys Architect jobs?
Cities with the most Genesys Architect job openings:
What states have the most Genesys Architect jobs?
States with the most job openings for Genesys Architect jobs include:
What are popular job titles related to Genesys Architect jobs?
For Genesys Architect jobs, the most frequently searched job titles are:
Genesys Cloud Architect
Remote
Miratech
$66.50 - $84.75/hr
Full-time
Re-posted 28 days ago
Job description
Job Summary:
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while collaborating with various stakeholders.
Responsibilities:
• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications:
Required:
• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while collaborating with various stakeholders.
Responsibilities:
• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications:
Required:
• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.