Newark, NJ · On-site
... Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies. - Thorough understanding of Genesys Framework, Integration with internal and ...
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Newark, NJ · On-site
... Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies. - Thorough understanding of Genesys Framework, Integration with internal and ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...
OR · On-site +1
Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset. Nice to have: * Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce ...
OR · On-site +1
Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset. Nice to have: * Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce ...
Job Title : Genesys Location : Charlotte, NC Duration : Full/Permanent Basic Qualifications ... Analytical skills Qualifications Bachelor's degree or foreign equivalent required from an ...
Job Title : Genesys Location : Charlotte, NC Duration : Full/Permanent Basic Qualifications ... Analytical skills Qualifications Bachelor's degree or foreign equivalent required from an ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ...
Newark, NJ · On-site
$50 - $56/hr
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies. * Genesys Cloud CX certified professional ...
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Newark, NJ · On-site
$50 - $56/hr
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies. * Genesys Cloud CX certified professional ...
Madison, WI · On-site
$105K - $144K/yr
* Analyze high-level system specifications, system requirements, business requirements, and use cases ... Design, develop, configure, and support Genesys Cloud CX solutions, including routing strategies ...
Madison, WI · On-site
$105K - $144K/yr
* Analyze high-level system specifications, system requirements, business requirements, and use cases ... Design, develop, configure, and support Genesys Cloud CX solutions, including routing strategies ...
Lansing, MI · On-site
$55.25 - $73/hr
... analyzing configuration/reporting data from Genesys DBs 3-5+ years
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Lansing, MI · On-site
$55.25 - $73/hr
... analyzing configuration/reporting data from Genesys DBs 3-5+ years
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... Research, Data Collection, Quality Assurance, Analysis and Problem Solving: * Assess customer ...
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... Research, Data Collection, Quality Assurance, Analysis and Problem Solving: * Assess customer ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...
Austin, TX · On-site
$55.75 - $76.25/hr
For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.) • OAuth & Authentication: Managing secure access when calling external systems ...
Austin, TX · On-site
$55.75 - $76.25/hr
For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.) • OAuth & Authentication: Managing secure access when calling external systems ...
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Well-developed analytical & problem-solving skills * Strong oral and written communication skills
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Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Well-developed analytical & problem-solving skills * Strong oral and written communication skills
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Well-developed analytical & problem-solving skills * Strong oral and written communication skills
Quick apply
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Well-developed analytical & problem-solving skills * Strong oral and written communication skills
Pittsford, NY · On-site +1
$103K - $140K/yr
... Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages. KEY ...
Pittsford, NY · On-site +1
$103K - $140K/yr
... Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages. KEY ...
... analytical skills • Must have the ability to understand problems, identify root cause and derive ... Required : • Experience in Genesys composer v8.1.561.29 Installation and call flow development ...
... analytical skills • Must have the ability to understand problems, identify root cause and derive ... Required : • Experience in Genesys composer v8.1.561.29 Installation and call flow development ...
Raleigh, NC · On-site
$85K - $113K/yr
This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between ...
Raleigh, NC · On-site
$85K - $113K/yr
This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between ...
Phoenix, AZ · On-site
Genesys Platform Engineer - Pure Engage (On-Prem) Location: Onsite - Phoenix, AZ Position Type ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
Phoenix, AZ · On-site
Genesys Platform Engineer - Pure Engage (On-Prem) Location: Onsite - Phoenix, AZ Position Type ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
$66.50 - $84.75/hr
Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on ... Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow • ...
$66.50 - $84.75/hr
Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on ... Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow • ...
Madison, WI · On-site
$99K - $167K/yr
This role is responsible for analyzing business and technical requirements, translating them into ... Designs, develops, configures, and supports solutions within the Genesys Cloud CX Platform ...
Madison, WI · On-site
$99K - $167K/yr
This role is responsible for analyzing business and technical requirements, translating them into ... Designs, develops, configures, and supports solutions within the Genesys Cloud CX Platform ...
Madison, WI · On-site
$99K - $167K/yr
This role is responsible for analyzing business and technical requirements, translating them into ... Designs, develops, configures, and supports solutions within the Genesys Cloud CX Platform ...
Madison, WI · On-site
$99K - $167K/yr
This role is responsible for analyzing business and technical requirements, translating them into ... Designs, develops, configures, and supports solutions within the Genesys Cloud CX Platform ...
$35.5K - $43.8K
2% of jobs
$43.8K - $52.1K
3% of jobs
$52.1K - $60.5K
12% of jobs
$60.5K - $68.8K
7% of jobs
$69.5K is the 25th percentile. Wages below this are outliers.
$68.8K - $77.1K
9% of jobs
$77.1K - $85.4K
5% of jobs
$85.4K - $93.7K
3% of jobs
$93.7K - $102K
6% of jobs
The median wage is $104.1K / yr.
$102K - $110.4K
6% of jobs
$110.4K - $118.7K
2% of jobs
$122.2K is the 75th percentile. Wages above this are outliers.
$118.7K - $127K
43% of jobs
$35.5K
$99.2K
$127K
For Genesys Analyst jobs, the most frequently searched job titles are:
Newark, NJ • On-site
Contractor
Re-posted 4 days ago
Role: Genesys IVR developer
Location: Hybrid 3 times a week in Newark, Nj, will take relos
Duration: 12 month contract
Needs:
IVR
Genesys Cloud CX
Voice and non voice application experience
Genesys cert would be nice to have
Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark
9-12 month engagement
In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot
Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
