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Genesys Cloud Support Jobs (NOW HIRING)

Ethereum Technologies LLC

Genesys Cloud Architect

Raritan, NJ · On-site

$66.50 - $84.75/hr

Provide support for contact center technologies with a focus on Genesys Cloud CX. * Handle configuration, enablement, administration, and troubleshooting of contact center systems. * Support customer ...

New

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call ... Genesys Cloud CX: Professional Certification Desired * Genesys Cloud CX: Architect Certification

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...

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Genesys Cloud Support information

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How much do genesys cloud support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for genesys cloud support in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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For Genesys Cloud Support jobs, the most frequently searched job titles are:

Infographic showing various Genesys Cloud Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Architect

Raritan, NJ • On-site

Ethereum Technologies LLC
See more jobs at Ethereum Technologies LLCexternal

$66.50 - $84.75/hr

Other

Posted 3 days ago

New

Job description

Responsibilities
  • Provide support for contact center technologies with a focus on Genesys Cloud CX.
  • Handle configuration, enablement, administration, and troubleshooting of contact center systems.
  • Support customer service operations, implement multichannel self-service processes, and manage integrations.
  • Participate in incident resolution, monitoring, maintenance activities, and operational processes.
  • Contribute to technology research and strategic planning while ensuring adherence to defined processes and performance standards.
  • Provide support for contact center technologies with a focus on Genesys Cloud CX.
  • Handle configuration, enablement, administration, and troubleshooting of contact center systems.
  • Support customer service operations, implement multichannel self-service processes, and manage integrations.
  • Participate in incident resolution, monitoring, maintenance activities, and operational processes.
  • Contribute to technology research and strategic planning while ensuring adherence to defined processes and performance standards.
Requirement/Must Have:
  • Excellent verbal and written communication skills.
  • Strong documentation skills.
  • Good working knowledge of MS Office, including project and diagramming tools.
  • Strong customer handling skills.
  • Google Cloud Platform certification.
  • Experience migrating contact centers to Genesys Cloud CX.
  • Hands‑on experience with Genesys Cloud enablement, configuration, and support.
  • Experience in customer service operations and contact center channels.
  • Experience implementing multichannel self-service, IVR, and omnichannel routing.
  • Hands‑on experience with Genesys Architect call flows, IVRs, skills, permissions, roles, routing, and queues.
  • Experience with Genesys Cloud administration and related applications and frameworks.
  • Experience integrating Genesys APIs with third‑party solutions and CRMs.
  • Knowledge of engineering and consultation for Genesys Cloud CX operations.
  • Ability to provide Tier 3 support during critical incidents.
  • Flexibility to work across different time zones.
Experience:
  • Experience supporting Genesys Cloud CX environments.
  • Experience with operational activities, maintenance, incident resolution, and troubleshooting.
  • Experience participating in technology research and strategic planning.
  • Experience managing vendor coordination and communication during outages.

ETHEREUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ETHEREUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ETHEREUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract

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