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Genesys Cloud Support Analyst Jobs (NOW HIRING)

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...

Genesys Cloud Architect

$66.50 - $84.75/hr

Job Summary : Miratech is a global IT services and consulting company that supports digital ... Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on ...

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure ...

Genesys Cloud Architect

Raritan, NJ · On-site

$66.50 - $84.75/hr

Provide support for contact center technologies with a focus on Genesys Cloud CX. * Handle configuration, enablement, administration, and troubleshooting of contact center systems. * Support customer ...

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Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure ...

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure ...

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Genesys Cloud Support Analyst information

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How much do genesys cloud support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for genesys cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are popular job titles related to Genesys Cloud Support Analyst jobs?

For Genesys Cloud Support Analyst jobs, the most frequently searched job titles are:

Senior Genesys Cloud Engineer

Woodbridge, NJ • On-site

$56.25 - $75.25/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you'll work on exciting projects for global clients.

Key Responsibilities:
  • Genesys Cloud Support:
    Help clients set up and use Genesys Cloud effectively, including system architecture and integration.
  • Training Delivery:
    Train users, admins, supervisors, and architects on how to use Genesys Cloud tools.
  • Workforce Management (WFM):
    Guide clients in improving their WFM processes using Genesys Cloud.
  • CRM Integration:
    Support integration with CRM tools like Salesforce or Microsoft Dynamics.

Qualifications

  • 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
  • Strong expertise in Genesys Cloud CX, including hands‑on experience with Amazon Web Services (AWS).
  • Proficiency with applications leveraging APIs.
  • Ability to work closely with stakeholders to gather requirements and design solutions. Experience with technical documentation creation and writing.
  • Fluent English and Mandarin written and spoken level.
  • Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
  • Strong problem‑solving abilities and attention to detail.
  • Ability to work independently covering client‑facing expert role.

Must‑Haves:

  • 5+ years with AudioCodes SBCs/SIP trunking
  • Genesys Cloud IVR flow design experience is a plus.
  • Strong SIP/VoIP/QoS/TLS troubleshooting skills
  • Automation and scripting proficiency
  • Visio documentation skills and stakeholder‑facing communication
  • Fluent Mandarin written and spoken level.
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