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Genesys Cloud Support Jobs (NOW HIRING)

Fortune Global Solutions, LLC

Genesys Engineer

San Antonio, TX · On-site

$50.75 - $67.75/hr

Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB. Develop secure APIs, Data Actions, and serverless ...

Infosys Limited

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Resolve complex technical challenges during build, deployment, and support phases while promoting ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

Infosys Limited

$41 - $55/hr

The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring stability, performance, and continuous improvement of customer engagement services. The candidate will ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

... and support phases while promoting reusable frameworks and artifacts • Provide specialized ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Support migration activities from legacy contact center platforms to Genesys Cloud, including testing, cutover, and postdeployment stabilization. * Collaborate with crossfunctional teams to ensure ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Participate in the planning, design, implementation, maintenance, monitoring, and support of all ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

EmblemHealth

Genesys Cloud Engineer

New York, NY

$61 - $81.50/hr

Participate in the planning, design, implementation, maintenance, monitoring, and support of all ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring stability, performance, and continuous improvement of customer engagement services. The candidate will ...

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How much do genesys cloud support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for genesys cloud support in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Infographic showing various Genesys Cloud Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Senior Genesys Cloud Engineer

Cincinnati, OH • On-site

1 point system
IT Services • 51 - 200 employees
Learn more about 1 point systemexternal

$55/hr

Contractor

Re-posted 25 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.