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Genesys Support Engineer Jobs (NOW HIRING)

Voxai Solutions, Inc.

Genesys Consultant

Coppell, TX · On-site

... Computer Engineering, or related field. Duties: Designing, configuring, testing, and deploying ... Providing on call support for complex issues related to the Genesys solution and other ancillary ...

BC Forward

Genesys IVR Developer

Pennington, NJ · On-site

$68.25/hr

... support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our ... We are seeking an experienced Software Engineer with strong IVR expertise to join our dynamic team.

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

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Genesys Support Engineer information

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How much do genesys support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for genesys support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support Engineer position, and why are they important?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

What is a Genesys Support Engineer job?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.

More about Genesys Support Engineer jobs
What states have the most Genesys Support Engineer jobs? States with the most job openings for Genesys Support Engineer jobs include:
What job categories do people searching Genesys Support Engineer jobs look for? The top searched job categories for Genesys Support Engineer jobs are:
Genesys Support Engineer jobs near you
Infographic showing various Genesys Support Engineer job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Genesys contact center Developer

Genesys contact center Developer

Syntricate Technologies

Tampa, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Genesys contact Center Developer
Tampa, FL
Contract.
Role Description:
• Design, implement, and maintain Genesys contact center solutions.
• Configure and optimize contact center infrastructure to meet business requirements.
• Integrate Genesys software with existing systems and applications.
• Troubleshoot and resolve technical issues related to Genesys solutions.
• Provide technical support and guidance to ensure optimal performance and reliability.
• Collaborate with cross-functional teams to develop customized solutions.
Responsibilities:
• Overall 5+ years of experience and proven experience with Genesys contact center technology.
• Strong understanding of telecommunications principles and contact center operations.
• Proficiency in configuring and troubleshooting Genesys software components.
• Excellent communication and teamwork skills.
• Ability to work independently and prioritize tasks effectively.
Competencies: Genesys Engage
Experience (Years): 4-6
Thank you,
shutosh Pasbola , Assistant Manager
Syntricate Technologies Inc.
Phone#: (781)-552-4332 | Email to: shutosh@syntricatetechnologies.com
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