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Entry Level Avaya Support Engineer Jobs (NOW HIRING)

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Delivers results in support of achieving the organization's Service Level Agreements. 5+ year ...

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product ...

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... This is an entry level role and recent graduates are encouraged to apply.    * Represent "Voice ...

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... Two years of experience in B2B Technical Support -this is not an entry-level position. * In-depth ...

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... Two years of experience in B2B Technical Support -this is not an entry-level position. * In-depth ...

IT Support Engineer

Concord, CA · On-site

$80K - $105K/yr

As an IT Support Engineer, you will report to the IT Director and are focused on providing ... Experience supporting Audio/Video systems * Entry level understanding of Microsoft Domain Services ...

As an IT Support Engineer, you will report to the IT Director and are focused on providing ... Experience supporting Audio/Video systems * Entry level understanding of Microsoft Domain Services ...

The engineering positions in Transmission & Substation Support are responsible for developing, implementing, and overseeing FEU Substation Maintenance Practices and Methods, and providing engineering ...

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Entry Level Avaya Support Engineer information

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How much do entry level avaya support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level avaya support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:

Sr Voice Engineer

Procom Services

Durham, NC • On-site

Full-time

Re-posted 1 hour ago


Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Voice Engineer Job Details


Demonstrated skills on Avaya systems, which includes.

Avaya Communications Manager 5.2.1, or higher.

Avaya Modular Messaging voice mail system.

Avaya AES servers

Avaya SES server

Avaya System and Session Manager

Avaya SIPERA SBC or other SBC's

Avaya G860/ Audio Codes.

Avaya AES servers.

Nectar, or other VoIP monitoring tools

Infortel, or other CDR

Polycom, Lync, or other audio conferencing systems.

Qualifications

Voice Engineer Mandatory Skills


Develops and maintains appropriate vendor and internal/external customer relationships

Provide 1st, and 2nd level technical support for integrated voice systems and networks.

Maintains high level of expertise in current and emerging technologies

Create telecom documentation, defining equipment and circuit inventory.

Participates in ensuring that customer requests via the ticketing system are managed to closure.

Complies with all standard internal controls and processes.

Delivers results in support of achieving the organization's Service Level Agreements.

5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.

Performs programming, for ARS, AAR, Route patterns.

Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.

Adding voice mail boxes in Avaya Modular Messaging system.

Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.

Be able to perform firmware upgrades to circuit packs.

Must know about TDM, Pri, and SIP Trunking.

Must know how to build Trunk Groups, Signal Groups, and DS1 programming.

Should know how to troubleshoot analog, modem, and fax lines.

Hands on knowledge with patch panels, cross connects, and punch down blocks.

Circuit packs, and G650 power supply replacement.

Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.

Updates standard documentation templates.

Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.

Vendor Management.

Experience managing dial numbering plans.

Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.

Experience with VoIP systems.

Experience with PC based tools and products, MS Office products suite preferred.

Interpersonal, organizational, customer service, communications verbal skills.

Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.

Additional Information

All your information will be kept confidential according to EEO guidelines.