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Entry Level Avaya Support Engineer Jobs (NOW HIRING)

Overview We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal ...

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management. Responsibilities: * Develop working knowledge on Data ...

Support Engineer 1

$40K - $56K/yr

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management. Responsibilities: * Develop working knowledge on Data ...

This entry level position is ideal for recent graduate looking to start their technical career in lubricant industry. What role you will play in our team Our Technology Support Engineers work as the ...

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product ...

They are seeking a Client Support Engineer 1 to perform activities associated with the ... Required : • Some college or equivalent experience; technical coursework • Entry level with ...

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Delivers results in support of achieving the organization's Service Level Agreements. 5+ year ...

The Client Support Engineer 1 will perform activities associated with implementation, integration ... Required : • Some college or equivalent experience; technical coursework • Entry level with ...

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Entry Level Avaya Support Engineer information

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How much do entry level avaya support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level avaya support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
Support Engineer

Support Engineer

Snap-on Inc

Kenosha, WI • On-site

Full-time

Posted 24 days ago


Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

249th of 430 rated machine equipment manufacturers


Job description

Overview
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
Responsibilities
  • Troubleshoot and resolve issues across web applications, APIs, and backend services
  • Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
  • Manage and prioritize support queues based on severity, impact, and SLAs
  • Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
  • Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
  • Document issues and translate findings into well-structured bug reports, user stories, or functional specs
  • Assist in validating bug fixes and supporting release testing
  • Contribute knowledge base articles and support playbooks
  • Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)

Qualifications
  • Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
  • Strong foundational SQL skills (queries, joins, basic performance awareness)
  • Understanding of web application architecture (frontend, backend, APIs)
  • Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
  • Ability to troubleshoot issues using logs, error messages, and system behavior
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks in a queue-driven support environment
  • Clear communication skills for both technical and non-technical audiences

Preferred Qualifications
  • Exposure to JavaScript-based web applications or REST APIs
  • Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
  • Familiarity with ticketing systems (Jira)
  • Basic understanding of Agile, product management, or business analysis practices
  • Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
  • Experience writing bug reports, acceptance criteria, or functional specifications

Key Competencies
  • Structured problem-solving and root cause analysis
  • Ability to translate issues into actionable technical and functional requirements
  • Ownership mindset with attention to detail
  • Curiosity and willingness to experiment with AI-driven support improvements
  • Strong collaboration across engineering, product, and support teams

What Snap-on employees say

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