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Avaya Support Engineer Jobs (NOW HIRING)

NICE

Senior Dedicated Support Engineer

Hoboken, NJ · On-site

The Dedicated Support Engineer (DSE) is a technical expert within NICE's Technical Support ... Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.

Droisys

Avaya Architect

Troy, MI · On-site

At Droisys, we invest in our talent and support career growth, and we are always on the lookout for ... Bachelor's degree in Computer Science, Engineering, or related field. * Ability to travel as ...

Avaya

Sales Engineer, West Coast

$133K - $147K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... We are seeking a highly accomplished Sales Engineer to be a primary technical driver in ...

Avaya

Solutions Consultant (Channel Partner)

Support strategically significant partner-led client presentations as a technical backstop, ensuring Avaya's position is accurately represented. * Coach partner sales engineers on value proposition ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

Cresta

Application Support Engineer

OR · On-site +1

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

Cresta

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues ... Logitech, Cisco, Session Border Controllers (SBC), Avaya, Poly video conferencing solutions, and ...

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Avaya Support Engineer information

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How much do avaya support engineer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
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What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
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Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Site Reliability Engineer (SRE) - Azure | DevSecOps | IaC | Governance | Observability

Site Reliability Engineer (SRE) - Azure | DevSecOps | IaC | Governance | Observability

Avaya

OR • On-site, Remote

$53.50 - $71/hr

Full-time

Posted 20 days ago

Job description

About Avaya
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Description
We are seeking a Site Reliability Engineer (SRE) who will drive stability, reliability, and performance across our Azure and GCP-based platforms.
This role blends operational excellence, proactive incident management, and strong collaboration with DevOps, Cloud, and Security teams.
The ideal candidate will have hands-on experience with multi-cloud environments (Azure and GCP), IaC (Terraform/Ansible), CI/CD (Jenkins/GitHub Actions), and modern observability and AI-Ops systems. The engineer will also contribute to governance, cost optimization, and automation strategies that reduce toil and prevent issues before they occur. A key aspect of this role is the ability to perform deep-dive troubleshooting of application performance and errors by analyzing logs and traces in platforms like Grafana and Datadog.
This position includes 24×7 support coverage (rotational) and requires strong ownership in managing major incidents, RCA processes, and continuous service improvements.
Key Responsibilities
Reliability & Incident Management
  • Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments.
  • Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements.
  • Maintain clear communication with cross-functional teams and leadership during major incidents.

Monitoring, AI-Ops, Alerts & Prevention
  • Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics).
  • Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure.
  • Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact.
  • Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation.
  • Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.
  • Analyze trends to prevent recurring issues and support teams in resilience engineering.

Requirements
Required Skills & Experience
  • 5+ years in Site Reliability, DevOps, Cloud Operations, or Customer support roles.
  • Demonstrated experience in application-level troubleshooting by analyzing logs and traces to identify bugs, performance bottlenecks, and error conditions.
  • Expertise in Azure and GCP cloud operations and distributed system reliability.
  • Understanding of Terraform, Ansible, and CI/CD pipelines (Jenkins, GitHub Actions).
  • Experience with observability and AI-Ops tools (Azure Monitor, GCP Operations Suite, Grafana, Prometheus, Datadog, etc.).
  • Solid grasp of incident management frameworks (P1-P3 handling, RCA, PIRs, on-call rotations).
  • Excellent analytical, troubleshooting, and communication skills.

Desired Behaviours
  • Proactive Prevention: Identifies and resolves risks before they escalate into incidents.
  • AI-Driven Mindset: Applies AI and automation to improve reliability and reduce human intervention.
  • Accountability: Owns service reliability and communicates with clarity.
  • Collaboration: Works seamlessly with platform, DevOps, and product teams.
  • Efficiency: Focuses on automation to reduce manual effort and improve MTTR.
  • Continuous Improvement: Learns from failures, iterates processes, and enhances documentation.

The pay range for this opportunity is from $129,00 to $143,000 + performance-related bonus + benefits. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies.
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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