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Avaya Support Engineer Jobs (NOW HIRING)

Node.Digital

UC Field Support Engineer

Irving, TX

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

Cresta

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

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All JobsAvaya Support Engineer Jobs

Avaya Support Engineer information

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$72

How much do avaya support engineer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
More about Avaya Support Engineer jobs
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
What states have the most Avaya Support Engineer jobs? States with the most job openings for Avaya Support Engineer jobs include:
What job categories do people searching Avaya Support Engineer jobs look for? The top searched job categories for Avaya Support Engineer jobs are:
Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of July 2026, with employment types broken down into 76% Locum Tenens, 5% Internship, 3% As Needed, 6% Full Time, 1% Contract, and 9% Nights. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
UC Field Support Engineer

UC Field Support Engineer

Node.Digital

Irving, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

UC Field Support Engineer

Location: Irving, TX

Preferred: US Citizenship

Job Description:

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Requirements

Required Skills:

  • Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
  • Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
  • Experience in managing service delivery and ensuring compliance with defined SLAs.
  • Technical knowledge of hybrid on-premises and cloud environments.
  • Ability to analyze performance data, service trends, and workload metrics.
  • Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
  • Strong problem-solving skills to detect and resolve UC service issues.

Nice To have Skills:

  • Familiarity with integration requirements and modernization objectives for UC solutions.
  • Knowledge of architectural leadership for enterprise UC solutions.
  • Advanced technical and operational expertise across UC services.

Certifications:

  • Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
  • Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical 
  • Dental
  • Vision
  • Basic Life 
  • Health Saving Account
  • 401K matching
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training

Apply