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Avaya Support Engineer Jobs (NOW HIRING)

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

Avaya Engineer

Charlotte, NC ยท On-site

$65 - $70/hr

Avaya Engineer Contract: Charlotte, North Carolina, US Salary Range: 65.00 - 70.00 | Per Hour Job ... Provide software and hardware support requiring complex integrated configurations in the areas of ...

New

Avaya Network Engineer Sonsoft, Inc. is a USA based corporation duly organized under the laws of ... Cisco IPT a huge plus โ€ข IPT (Avaya and Cisco) and Legacy support coverage is 24*7, โ€ข 24x7 ...

At Avaya, you'll find a community that values your contributions and supports your growth every ... We are seeking a highly accomplished Sales Engineer to be a primary technical driver in ...

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

Avaya Administrator

Charlotte, NC ยท On-site

$59.72 - $67.72/hr

... is a plus) Support and maintain PBX/ACD configurations, including call routing, vectors, and ... over engineering Proven experience administering Avaya Communication Manager, Avaya Aura stack ...

... technology and engineering services present in nearly 50 countries. The end client is in the ... Coordinate technical teams supporting Avaya ecosystems, ensuring high availability and rapid ...

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Avaya Support Engineer information

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How much do avaya support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
More about Avaya Support Engineer jobs
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
What states have the most Avaya Support Engineer jobs? States with the most job openings for Avaya Support Engineer jobs include:
What job categories do people searching Avaya Support Engineer jobs look for? The top searched job categories for Avaya Support Engineer jobs are:
Infographic showing various Avaya Support Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya UC Infrastructure Engineer

Bowhead

NJ โ€ข On-site

Full-time

Posted 16 days ago


Key responsibilities

  • Perform system administration and operational maintenance of Avaya switching systems and associated telecommunications infrastructure.

  • Manage software updates, configuration changes, system upgrades, and documentation of maintenance actions in accordance with contract requirements.

  • Troubleshoot and repair telecommunications outages, trouble tickets, and service disruptions, coordinating with technicians and network personnel as needed.


Job description

Overview

Avaya UC Infrastructure Engineer (2026-24845-F):

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services.

This position serves as a key technical resource responsible for maintaining switching systems and supporting telecommunications operations in accordance with contract requirements.

Responsibilities

Essential functions will include:ย 

  • Perform system administration and operational maintenance in accordance with telecommunications operations and maintenance requirements with little to no oversight.
  • Manage software updates, configuration changes, and system upgrades associated with voice infrastructure.
  • Document maintenance actions, system changes, and troubleshooting activities in accordance with contract documentation requirements and report to leadership.
  • Operate and maintain the Avaya CM10 switching system and associated telecommunications infrastructure.
  • Support configuration, troubleshooting, and restoration of voice services within the Base Telecommunications System.
  • Perform system backups, database administration, and system configuration management for switching equipment.
  • Responsible for troubleshooting and repair of telecommunications outages, trouble tickets, and service disruptions.
  • Coordinate with telecommunications technicians and network personnel to resolve voice system issues and restore services.
  • Maintain switching equipment and associated hardware in accordance with manufacturer technical manuals and contract requirements.
  • Support adds, moves, changes, and deletions of telephone circuits and services.
  • Other duties as assigned.ย 
Qualifications
  • Education
    • High school diploma or equivalent required.
    • Technical training in telecommunications, networking, or information technology is preferred.
  • Years of experience
    • Minimum of ten years of experience supporting telecommunications switching systems or voice network infrastructure.
    • Experience operating and maintaining enterprise voice systems or telecommunications switching platforms is required.
  • Required skills or certifications
    • Demonstrated experience operating and maintaining Avaya CM10 switching systems.
    • Working knowledge of telecommunications switching systems and associated voice infrastructure.
    • Ability to perform system configuration, troubleshooting, and operational maintenance of enterprise voice systems.
    • Knowledge of telecommunications operations and maintenance procedures supporting voice and unified communications systems.
    • Ability to diagnose and resolve telecommunications service outages and switching system faults.
    • Familiarity with telecommunications databases, system backups, and system administration processes.
    • Ability to read and interpret telecommunications technical documentation and system diagrams.
    • Strong technical troubleshooting skills and ability to work in mission-critical telecommunications environments.
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
  • Ability to communicate effectively with all levels of employees and outside contacts
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

  • Must be able to lift up to 50 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check.ย  Due to the location of this work, US Citizenship is required.ย  Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.ย 

Employment Type: FULL_TIME