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Remote Desktop Support Engineer Jobs in California

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.75 - $27.75/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.50 - $27.25/hr

The Desktop Support will be responsible for performing various managed client services for a ... Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this role owns Platform monitoring, technical account health, escalated issue resolution, carrier ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this role owns Platform monitoring, technical account health, escalated issue resolution, carrier ...

New

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US) We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong ...

Zuma

Support Engineer

San Francisco, CA · Remote

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Zuma

Support Engineer

San Francisco, CA · On-site +1

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Mercor

Network Support Engineer

San Francisco, CA · Remote

$50 - $70/hr

Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation ... Remote Commitment: 30-40 hours/week Role Responsibilities * Review real-world data from deployed ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ...

Simular

Software Engineer, CUA Control

Palo Alto, CA · Remote

Control Layer Engineer We're looking for an engineer to work on the control layer - the system that ... internals, remote desktop protocols (RDP/VNC), game automation, LLM agent tool-use systems, or ...

Nebius

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

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All JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in California

Remote Desktop Support Engineer information

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in California? The most popular types of Desktop Support Engineer jobs in California are:
What are popular job titles related to Remote Desktop Support Engineer jobs in California? For Remote Desktop Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in California look for? The top searched job categories for Remote Desktop Support Engineer jobs in California are:
What cities in California are hiring for Remote Desktop Support Engineer jobs? Cities in California with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in California as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution.
Interim Desktop Support

Interim Desktop Support

Aspire Public Schools

Oakland, CA • On-site, Remote

Full-time

Posted 8 days ago

Aspire Public Schools rating

7.1

Company rating: 7.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

211th of 549 rated elementary and secondary schools

Job description

Description
ABOUT ASPIRE
Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998-in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through-Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation.
Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy.
JOB SUMMARY
Desktop Support supports the technology needs of Aspire teachers and school staff. Desktop Support will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
  • Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end-users.
  • Provide high quality technology support and customer service to school and regional staff
  • Provide prompt and detailed updates to tickets documenting progress and work completed
  • Prioritize and effectively manage ticket queue to meet SLA's
  • Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and software
  • Upgrade and reimage existing systems and transition users to new laptops
  • Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices
  • Assist Manager with regional technology projects
  • Work with system and network administrators to support efficient operation of school technology infrastructure
  • Work with technology procurement team to recommend technology solutions to teachers and principals
  • Build and maintain positive relationships and customer service experiences with school and regional staff
  • Perform other duties as necessary to support Technology Operations at Aspire

Additional:
  • Demonstrate knowledge of, and support, the Aspire Public Schools mission, vision, value statements including antiracism, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
  • Perform other related duties as required and assigned.

QUALIFICATIONS
  • Competencies:
  • Excellent technical knowledge of Microsoft Windows, Office and PC laptop components; working technical knowledge of Microsoft Server Products and Microsoft Active Directory; working technical knowledge of MacOS and iOS a plus
  • Able to troubleshoot and resolve basic desktop support issues with limited supervision; Effective in diagnosing more complex desktop problems
  • Able to troubleshoot hardware and software problems on a wide range of school technology including: PC and Mac laptops, Chromebooks, PC desktops, projectors, printers, document cameras, smartboards, iPads, Apple TV's, phone systems, etc.
  • Fast learner and effective in problem-solving unfamiliar technology
  • Works well independently and as part of a team; Able to effectively prioritize and multitask
  • Strong customer-service orientation and ability to provide excellent service to all customers; enjoys supporting teachers and understands the support needs of a school environment
  • Willingness and ability to travel by car to school sites
  • Willingness and ability to work flexible hours (nights and weekends) when necessary

  • Minimum educational level:
  • Bachelor's degree or equivalent work experience

  • Experience required:
  • 1-2 years relevant technology support experience; support within an educational environment a plus

  • Physical requirements:
  • Stand, walk or bend over, kneel, crouch, reach overhead, grasp, push, and pull. Move, lift and/or carry up to 30 pounds to shoulder height
  • Repetitive use of hands (i.e. fine manipulation, simple grasping, and power grasping)
  • Demonstrate normal depth perception
  • Sitting, walking or standing for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone
  • See and read a computer screen and printed matter with or without vision aids
  • Hear and understand speech at normal levels and on the telephone with or without auditory aides

  • Work authorization requirements:
  • Clear the Department of Justice background screening
  • Authorized to work in the United States
  • Provide health (TB) clearance (most update every four years)

WORK ENVIRONMENT
The work environment characteristics are representative of those in a normal office, classroom/school setting which one might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Aspire Public Schools has implemented a Remote Work policy, limiting on-site office availability. Therefore, employees must have the ability to work remotely regularly. This position may also require periodic travel to school sites in order to interact with school leaders.
  • Work indoors in a standard office environment, computer lab, and/or classroom environment
  • Work is performed in indoor and outdoor environments
  • Exposure to dust, oils, and cleaning chemicals
  • Some exposure to childhood and other diseases in a school environment
  • May be required to work outside of typical work days and office hours to meet operational deadlines

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