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It Helpdesk Trainee Jobs in California (NOW HIRING)

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100 - $110/hr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA · On-site

IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users.

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

SlingShot Connections

Be Seen First

IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

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All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in California

It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk trainee in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in California?

The most popular types of It Helpdesk jobs in California are:

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For It Helpdesk Trainee jobs in California, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in California look for?

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in California as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

IT Helpdesk Support

SKIMS

Los Angeles, CA • On-site

$100 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Skims rating

7.5

Company rating: 7.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

IT Helpdesk Support

Application Deadline: 13 August 2026

Department: Technology

Employment Type: Full Time

Location: Los Angeles or New York City

Reporting To: Vincent Sue

Compensation: $100,000 - $110,000 / year

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.

About the Role

As IT Helpdesk Support – Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point‑of‑sale systems, mobile devices, network connectivity, and retail‑specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in‑store customer experience.

Key Responsibilities
  • Provide first‑line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
  • Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
  • Assist with store technology setup and support for new store openings, relocations, and events
  • Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
  • Support onboarding and off‑boarding of retail team members, including account provisioning and hardware setup
  • Escalate unresolved issues to appropriate IT team members and follow through to resolution
  • Maintain IT knowledge base and update documentation for common support workflows
  • Track, update, and close tickets using SKIMS' internal ticketing system
  • Monitor systems and proactively identify issues that may impact store performance
  • Assist in regular audits to ensure compliance with IT and security protocols
Skills, Knowledge and Expertise
  • 3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
  • Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
  • Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
  • Strong customer service orientation with excellent verbal and written communication skills
  • Ability to stay calm under pressure and respond with urgency in high‑stakes retail situations
  • Flexible schedule, with occasional availability on evenings and weekends during key retail events
  • Highly organized, detail‑oriented, and a proactive problem‑solver
Preferred
  • Experience supporting fast‑growing or high‑volume retail environments
  • Knowledge of networking basics (Wi‑Fi, routers, VPN)
  • Comfortable working with tools and penchant for being handy
  • Experience with RFID technology in a retail environment
Must haves

50% of travel

Benefits, Culture and Perks Benefits and Culture
  • Up to 100% Company Paid Healthcare (medical, dental, vision)
  • Kind Body Fertility Benefits
  • 401(k) savings plan with up to 4% match
  • Unlimited PTO
  • Full Access to LinkedIn learning
  • Employee Discounts
Perks (HQ Location)
  • Free weekly catered lunch at HQ – Mon/Tue/Wed/Thu
  • Dog‑Friendly office on a Thursday and Friday
  • Free Swag Giveaways
  • Annual Holiday Party
  • Annual Summer Party
  • Invitations to pop‑ups and other company events
  • Complimentary daily office snacks and beverages
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