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It Helpdesk Trainee Jobs in California (NOW HIRING)

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100K - $110K/yr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Nate Grissom Compensation: $100,000 ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

As IT Helpdesk Support - Retail, you'll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. Responsibilities : • ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA · On-site

\n \n \n \n \n IT Helpdesk Support Specialist \n \n \n \n \n \n We are seeking a reliable and customer\-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

SlingShot Connections

Be Seen First

IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it helpdesk trainee in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in California?

The most popular types of It Helpdesk jobs in California are:

What are popular job titles related to It Helpdesk Trainee jobs in California?

For It Helpdesk Trainee jobs in California, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in California look for?

The top searched job categories for It Helpdesk Trainee jobs in California are:

What cities in California are hiring for It Helpdesk Trainee jobs?

Cities in California with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in California as of August 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

IT Helpdesk

IN2U

Los Angeles, CA

$34.56 - $38.40/hr

Full-time

Posted 25 days ago

Job description

IT Help Desk Specialist (On-Site)

Location: Los Angeles, California

Work Arrangement: 100% On-Site (Remote work is not available)


Position Overview

We are seeking an IT Help Desk Specialist to provide day-to-day technical support for employees working from our Los Angeles office.

This position serves as the first point of contact for end-user technology issues, ensuring timely resolution of hardware, software, account access, and connectivity problems while delivering excellent customer service.

The ideal candidate enjoys troubleshooting technical issues, communicating with users, and working closely with internal IT teams to maintain a productive technology environment.


Primary Responsibilities

  • Respond to employee IT support requests and provide first-level technical assistance.
  • Diagnose and resolve issues involving desktop computers, laptops, printers, mobile devices, and other workplace technology.
  • Troubleshoot Windows and macOS operating systems, Microsoft 365 applications, email, and collaboration platforms.
  • Create, modify, and maintain user accounts, permissions, VPN access, and Active Directory administration.
  • Assist employees with wireless connectivity, VPN access, and other basic networking issues.
  • Record, monitor, and update support tickets through the company's Help Desk/ITSM platform.
  • Escalate complex technical issues to specialized Infrastructure, Systems, or Security teams when necessary.
  • Support employee onboarding and offboarding by preparing equipment, configuring user accounts, and recovering company assets.
  • Maintain accurate inventory records for IT hardware and equipment.
  • Develop and update internal documentation, knowledge base articles, and user reference materials.
  • Ensure all support activities follow company security policies, IT procedures, and compliance requirements.


Minimum Qualifications

  • Previous IT Help Desk experience or a demonstrated interest in pursuing a career in technical support.
  • Working knowledge of computer hardware, operating systems, and common office productivity software.
  • Familiarity with Microsoft Windows and Microsoft Office applications.
  • Strong customer service skills with the ability to communicate technical information clearly.
  • Comfortable working independently in a fully on-site office environment.


Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Experience using Help Desk ticketing or IT Service Management (ITSM) platforms.
  • Familiarity with Active Directory, Microsoft 365 administration, VPNs, and basic networking concepts.
  • Previous experience supporting users within a corporate office setting.
  • Industry certifications such as CompTIA A+, Network+, ITIL, or similar credentials are considered an advantage.


Technical Knowledge

Operating Systems

  • Windows
  • macOS

Software & Applications

  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • Zoom
  • Internal business applications

Tools

  • Help Desk / ITSM Ticketing Systems
  • Remote Support Software

Hardware

  • Desktop Computers
  • Laptops
  • Printers
  • Mobile Devices


Desired Skills

  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts in a user-friendly manner.
  • Strong organizational and multitasking skills.
  • Detail-oriented with effective problem-solving abilities.
  • Dependable, accountable, and committed to providing high-quality end-user support.


Career Path

IT Help Desk Specialist

⬇

IT Support Engineer / IT Operations

⬇

Systems Engineer / Infrastructure Engineer

⬇

IT Manager / IT Operations Lead


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About IN2U HR

Sourced by ZipRecruiter

We believe jobs are sacred gifts from God. It not only offers daily bread but it is the key to social well being so that people are able to coexist peacefully in communities with opportunities for advancement. Our mission is to create the most Innovative bridge between the hard working workers and the companies striving to make this world a better place.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Englewood Cliffs, NJ, US

Year founded

2013

Social media

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