Marathon TS is looking for an experienced and upbeat IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA. This role ...
Marathon TS is looking for an experienced and upbeat IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA. This role ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100 - $110/hr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100 - $110/hr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk
San Jose, CA · On-site
Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ... Additional Information All your information will be kept confidential according to EEO guidelines.
IT Helpdesk
San Jose, CA · On-site
Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ... Additional Information All your information will be kept confidential according to EEO guidelines.
IT Helpdesk Support
Santa Clara, CA · On-site
$90 - $120/hr
Manage user accounts, including password resets, access permissions, and new user onboarding ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Helpdesk Support
Santa Clara, CA · On-site
$90 - $120/hr
Manage user accounts, including password resets, access permissions, and new user onboarding ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Helpdesk Technician
Burlingame, CA · On-site
$70K - $90K/yr
... help improve internal IT operations as we continue to scale. This role is ideal for someone who ... Manage employee onboarding and offboarding, including laptop provisioning, account creation ...
IT Helpdesk Technician
Burlingame, CA · On-site
$70K - $90K/yr
... help improve internal IT operations as we continue to scale. This role is ideal for someone who ... Manage employee onboarding and offboarding, including laptop provisioning, account creation ...
IT Helpdesk Support
Santa Clara, CA · On-site
Manage user accounts, including password resets, access permissions, and new user onboarding ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Helpdesk Support
Santa Clara, CA · On-site
Manage user accounts, including password resets, access permissions, and new user onboarding ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Helpdesk Engineer
Santa Clara, CA · On-site
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
Quick apply
IT Helpdesk Engineer
Santa Clara, CA · On-site
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
IT Helpdesk Specialist
San Francisco, CA · On-site
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
Quick apply
IT Helpdesk Specialist
San Francisco, CA · On-site
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
IT Helpdesk Support Specialist
Carson, CA · On-site
IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support ... and helping the team manage increased ticket volume during a high-demand period. Key ...
IT Helpdesk Support Specialist
Carson, CA · On-site
IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support ... and helping the team manage increased ticket volume during a high-demand period. Key ...
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
IT Helpdesk Specialist
$29 - $32/hr
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
IT Helpdesk Specialist
$29 - $32/hr
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
IT Helpdesk Engineer
Santa Clara, CA · On-site
$90K - $120K/yr
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
IT Helpdesk Engineer
Santa Clara, CA · On-site
$90K - $120K/yr
About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
IT Helpdesk Specialist
San Francisco, CA · On-site
$29 - $32/hr
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
IT Helpdesk Specialist
San Francisco, CA · On-site
$29 - $32/hr
Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...
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IT Helpdesk Technician
Salinas, CA · On-site
$25 - $28/hr
Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience ... Can prioritize multiple requests and manage competing priorities effectively * Works independently ...
Quick apply
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IT Helpdesk Technician
Salinas, CA · On-site
$25 - $28/hr
Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience ... Can prioritize multiple requests and manage competing priorities effectively * Works independently ...
Act as a first point of contact for the Help Desk Support team to start the problem determination ... Manage logins and passwords for all systems and applications. * Monitor information systems ...
Act as a first point of contact for the Help Desk Support team to start the problem determination ... Manage logins and passwords for all systems and applications. * Monitor information systems ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... technology stack via phone, email, through our ticket management system, and in person. This is an ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... technology stack via phone, email, through our ticket management system, and in person. This is an ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... technology stack via phone, email, through our ticket management system, and in person. This is an ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... technology stack via phone, email, through our ticket management system, and in person. This is an ...
IT Help Desk Support Technician (10:00am-6:30pm M-F with bi-weekly weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...
IT Help Desk Support Technician (10:00am-6:30pm M-F with bi-weekly weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...
IT Helpdesk Analyst
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... For more information about the categories of personal information we collect from you and how we ...
IT Helpdesk Analyst
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... For more information about the categories of personal information we collect from you and how we ...
Manager of Helpdesk
San Mateo, CA · On-site
Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...
Manager of Helpdesk
San Mateo, CA · On-site
Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...
It Helpdesk Manager information
See California salary details
$37K - $44.8K
1% of jobs
$44.8K - $52.6K
6% of jobs
$52.6K - $60.4K
8% of jobs
$66.1K is the 25th percentile. Wages below this are outliers.
$60.4K - $68.2K
13% of jobs
$68.2K - $76K
14% of jobs
The median wage is $79.7K / yr.
$76K - $83.8K
17% of jobs
$83.8K - $91.6K
13% of jobs
$94.8K is the 75th percentile. Wages above this are outliers.
$91.6K - $99.5K
8% of jobs
$99.5K - $107.3K
7% of jobs
$107.3K - $115.1K
7% of jobs
$115.1K - $122.9K
5% of jobs
$37K
$82.7K
$122.9K
How much do it helpdesk manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for it helpdesk manager in California is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in California?
The most popular types of It Helpdesk jobs in California are:
What are popular job titles related to It Helpdesk Manager jobs in California?
For It Helpdesk Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in California look for?
The top searched job categories for It Helpdesk Manager jobs in California are:
What cities in California are hiring for It Helpdesk Manager jobs?
Cities in California with the most It Helpdesk Manager job openings:
Full-time
Re-posted 13 days ago
Job description
Job Summary:
Marathon TS is looking for an experienced and upbeat IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA. This role focuses on delivering exceptional customer service, optimizing processes, and guiding a team of technicians to high performance.
Responsibilities:
• Lead the daily operations of the IT Helpdesk, ensuring timely, accurate, and customer-focused support across all EPA end users
• Oversee ticket queues, service levels, escalations, and workload distribution to maintain strong performance and compliance with contract requirements
• Serve as the primary point of contact for customer communication, leading review sessions focused on service performance, trends, and improvement opportunities
• Coordinate system updates, rollouts, and integrations in collaboration with engineering, cybersecurity, and infrastructure teams
• Develop and maintain Helpdesk procedures, documentation, and knowledge base resources
• Manage staffing, training, and professional development for Helpdesk personnel
• Monitor technical, operational, and schedule milestones to ensure alignment with contractual obligations
• Identify areas for process optimization and propose improvements to enhance user experience and operational efficiency
• Support proposal development, planning activities, and technology roadmap discussions when expanding services or introducing new capabilities
• Ensure compliance with all EPA, federal, and ADSL policies related to IT operations, security, and reporting
Qualifications:
Required:
• ITIL v3 Expert and/or ITIL 4 Managing Professional
• 10 years of experience managing IT Support Services with scope and complexity.
• Proven ability to manage a technical support team in a fast-paced environment
• Strong understanding of Helpdesk operations, modern ticketing systems, and IT service management (ITSM) frameworks
• Excellent communication and customer-relationship skills with the ability to interface effectively with government stakeholders
• Experience coordinating technical projects or system implementations
• Strong problem-solving skills with the ability to balance technical, operational, and customer priorities
• US citizenship to meet contract requirements and successfully complete a government issued background investigation
Company:
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals. Founded in 2009, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Marathon TS is looking for an experienced and upbeat IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA. This role focuses on delivering exceptional customer service, optimizing processes, and guiding a team of technicians to high performance.
Responsibilities:
• Lead the daily operations of the IT Helpdesk, ensuring timely, accurate, and customer-focused support across all EPA end users
• Oversee ticket queues, service levels, escalations, and workload distribution to maintain strong performance and compliance with contract requirements
• Serve as the primary point of contact for customer communication, leading review sessions focused on service performance, trends, and improvement opportunities
• Coordinate system updates, rollouts, and integrations in collaboration with engineering, cybersecurity, and infrastructure teams
• Develop and maintain Helpdesk procedures, documentation, and knowledge base resources
• Manage staffing, training, and professional development for Helpdesk personnel
• Monitor technical, operational, and schedule milestones to ensure alignment with contractual obligations
• Identify areas for process optimization and propose improvements to enhance user experience and operational efficiency
• Support proposal development, planning activities, and technology roadmap discussions when expanding services or introducing new capabilities
• Ensure compliance with all EPA, federal, and ADSL policies related to IT operations, security, and reporting
Qualifications:
Required:
• ITIL v3 Expert and/or ITIL 4 Managing Professional
• 10 years of experience managing IT Support Services with scope and complexity.
• Proven ability to manage a technical support team in a fast-paced environment
• Strong understanding of Helpdesk operations, modern ticketing systems, and IT service management (ITSM) frameworks
• Excellent communication and customer-relationship skills with the ability to interface effectively with government stakeholders
• Experience coordinating technical projects or system implementations
• Strong problem-solving skills with the ability to balance technical, operational, and customer priorities
• US citizenship to meet contract requirements and successfully complete a government issued background investigation
Company:
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals. Founded in 2009, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Marathon TS
Sourced by ZipRecruiter
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Sterling, VA, US
Year founded
2009