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Technical Customer Support Engineer Jobs in California

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Collaborate with engineering and design to surface product improvements and deliver effective ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Fivetran

Customer Support Engineer

Oakland, CA · On-site

Provide virtual technical support to Fivetran customers and partners. * Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of ...

E2B

Customer Support Engineer

San Francisco, CA · On-site

$125K - $200K/yr

... is our second support hire. Customers using E2B in production, from individual developers to ... We need someone who can own the front line and become the technical bridge between customers and ...

Orion Talent

Customer Support Engineer

Fremont, CA · On-site

$32/hr

Support Sales and Marketing teams by providing technical expertise, coordinating and performing ... engineers and customers. * Travel as required to perform these duties and to obtain training.

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All JobsTechnical Customer Support Engineer JobsTechnical Customer Support Engineer Jobs in California

Technical Customer Support Engineer information

See California salary details

$37K

$78K

$117.9K

How much do technical customer support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical customer support engineer in California is $77,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support engineers. Support roles often require complex problem-solving, empathy, and technical expertise that AI cannot replicate entirely, making human involvement essential for complex issues and customer satisfaction.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What engineer makes $500,000 a year?

A senior or specialized engineer such as a software engineer, data engineer, or systems architect with extensive experience, advanced skills, and often working in high-paying industries or companies can earn $500,000 or more annually. These roles typically require advanced certifications, leadership responsibilities, and sometimes stock options or bonuses as part of compensation packages.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, managing large projects, or holding executive-level responsibilities.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
What are popular job titles related to Technical Customer Support Engineer jobs in California? For Technical Customer Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Customer Support Engineer jobs in California look for? The top searched job categories for Technical Customer Support Engineer jobs in California are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,997 per year, or $37.5 per hour.

Technical Customer Support Specialist

Zoo

Los Angeles, CA

Other

Posted 10 days ago

Job description

About The Role

We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.

What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

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