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Technical Customer Support Engineer Jobs in California

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Collaborate with engineering and design to surface product improvements and deliver effective ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Fivetran

Customer Support Engineer

Oakland, CA · On-site

Provide virtual technical support to Fivetran customers and partners. * Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of ...

Orion Talent

Customer Support Engineer

Fremont, CA · On-site

$32/hr

Support Sales and Marketing teams by providing technical expertise, coordinating and performing ... engineers and customers. * Travel as required to perform these duties and to obtain training.

E2B

Customer Support Engineer

San Francisco, CA · On-site

$125K - $200K/yr

... is our second support hire. Customers using E2B in production, from individual developers to ... We need someone who can own the front line and become the technical bridge between customers and ...

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All JobsTechnical Customer Support Engineer JobsTechnical Customer Support Engineer Jobs in California

Technical Customer Support Engineer information

See California salary details

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$78K

$117.9K

How much do technical customer support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for technical customer support engineer in California is $77,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support engineers. Support roles often require complex problem-solving, empathy, and technical expertise that AI cannot replicate entirely, making human involvement essential for complex issues and customer satisfaction.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What engineer makes $500,000 a year?

A senior or specialized engineer such as a software engineer, data engineer, or systems architect with extensive experience, advanced skills, and often working in high-paying industries or companies can earn $500,000 or more annually. These roles typically require advanced certifications, leadership responsibilities, and sometimes stock options or bonuses as part of compensation packages.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, managing large projects, or holding executive-level responsibilities.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
What are popular job titles related to Technical Customer Support Engineer jobs in California? For Technical Customer Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Customer Support Engineer jobs in California look for? The top searched job categories for Technical Customer Support Engineer jobs in California are:
Technical Customer Support Engineer jobs near you
Technical Customer Support

Technical Customer Support

Digitalpath, Inc.

Chico, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Digital Path Inc. Technical Customer Support
Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.
An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.
Objectives:
  • Provides courteous and professional customer service and technical support for our customers.
  • Supports our field employees with technical and scheduling issues relating to installation or service appointments.
  • Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters.
  • Track customer conversations and notes in our ticketing systems with accuracy and precision.
  • Support the overall functions of the Call Center teams in alignment with the Company's core values and strategies.

Essential Job Functions
Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times.
  • Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.
  • Promote a positive and collaborative work environment.
  • Independently handle day-to-day assignments.
  • Identifying problems and recommending changes.
  • Provide courteous and professional customer service via phone or email.
  • Handle difficult phone calls, appropriately escalating to others when necessary.
  • Remain current on the latest changes and updates on practices and technology within the department and your skillset.
  • Promptly respond to field employee requests, minimizing downtime and service disruptions.
  • Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.
  • Maintain accurate records of customer conversations and notes in our designated ticketing systems.
  • Align with quality and performance metrics, adhering to company policies, practices, and procedures.
  • Addressing customer inquiries and concerns via phone calls and email responses.
  • Problem solving and troubleshooting customer or network connectivity issues.
  • Process payment and account change requests.
  • Advise on products and services offered.
  • Complete new account sign-ups.
  • Diagnose and resolve technical issues.
  • Research questions using available information resources.
  • Advise users on appropriate actions to resolve problems.
  • Follow standard and documented help desk/technical support procedures.
  • Follow up on any open or unresolved matters to ensure complete resolution of issues.
  • Resolve technical problems with LAN/WAN networks.
  • Write service tickets, equipment upgrade tickets, and new installation tickets as needed.
  • Efficiently schedule customer appointments to field employees.
  • Inform management of recurring problems.
  • Ask questions and actively listen to customers to determine root causes of issues.
  • Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.
  • Attends work on a regular and continuous basis.
  • Performs other duties as assigned.

Minimum Requirements:
  • High School Diploma or equivalent.
  • Must be able to work a standard full-time work schedule on-site at our business headquarters.
  • Must have reliable transportation to arrive on time as scheduled.
  • 1+ year of technical support or related experience.
  • 1+ year customer service experience, preferably in a call center or similar capacity.
  • Possess exceptional customer service and communication skills.
  • Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.
  • Possesses knowledge of desktop and mobile based operating systems.
  • Demonstrates exceptional critical thinking and problem-solving skills.
  • Maintains a strong attention to detail.
  • Ability to adapt quickly in a fast-paced work environment.
  • Ability to learn and retain knowledge of services, hardware, and associated interfaces.
  • New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.
  • Must be able to type at a rate of at least 30 words per minute (WPM).

Additional Notes:
  • This position is full-time and on-site in a climate-controlled indoor office environment.
  • Specific schedule to be established by supervisor aligned with the Call Center operating hours.
  • Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.
  • Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.

Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:
  • Medical and Dental group insurance,
  • Medical benefits available on the 1st of month after your start date.
  • Life Insurance,
  • Employee Assistance Program (EAP),
  • Vision reimbursement program,
  • Vacation, Holiday, and Sick pay,
  • 401k - 4% employer match,
  • Free Residential Internet Service (if you reside in the coverage area),
  • Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.

The pay range for this role is:
18 - 20 USD per hour (Headquarters)

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