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Technical Customer Support Engineer Jobs in California

Clerk AI

Customer Support Engineer

San Francisco, CA · Hybrid

As a Customer Support Engineer , you will be the first point of contact for our customers ... Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

End to End ownership of customer support case from opening until closure ensuring customer ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

Spearhead the definition of "technical customer support" at Finch and scale the team * Shape how Finch is perceived by the developer community * Manage technical and product issues and escalations to ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

Spearhead the definition of "technical customer support" at Finch and scale the team * Shape how Finch is perceived by the developer community * Manage technical and product issues and escalations to ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

Spearhead the definition of "technical customer support" at Finch and scale the team * Shape how Finch is perceived by the developer community * Manage technical and product issues and escalations to ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you'll work ...

Verkada

Technical Support Engineer

San Mateo, CA

Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San ...

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All JobsTechnical Customer Support Engineer JobsTechnical Customer Support Engineer Jobs in California

Technical Customer Support Engineer information

See California salary details

$37K

$78K

$117.9K

How much do technical customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical customer support engineer in California is $77,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
What are popular job titles related to Technical Customer Support Engineer jobs in California? For Technical Customer Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Customer Support Engineer jobs in California look for? The top searched job categories for Technical Customer Support Engineer jobs in California are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,997 per year, or $37.5 per hour.

Customer Support Engineer

Clerk AI

San Francisco, CA • Hybrid

Other

PTO

Re-posted 7 days ago

Job description

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is an in-office team based just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. We love being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster.
This is an exciting time to join Clerk Chat. We're small enough that every individual has a big impact, but we're growing fast enough that there's tremendous room for career advancement. 

Who you are:

As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.

What you will do:

  • You will be the first point of contact for our customers by email and chat
  • You will handle and coordinate product-specific inquiries, engaging with external stakeholders
  • Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
  • Identify root causes of customer issues and collaborate with engineering to drive resolution
  • Reproduce issues, validate fixes, and communicate outcomes clearly to customers

What you will need:

  • You have excellent communication skills and are comfortable speaking to all sorts of customers
  • You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
  • You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
  • Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
  • You are based in the SF Bay Area and can work in our San Francisco office 5 days a week

Apply