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Technical Customer Support Engineer Jobs (NOW HIRING)

Ethos

Customer Support Engineer

Cedar Falls, IA

Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries. Support warranty activities by assisting with technical evaluations, gathering field ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

Company Description Launch your Technical Support Engineer career with a great opportunity with one ... customer support engineers, sales engineers, consulting engineers, and internal engineering ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

Your technical expertise, problem-solving abilities, and exceptional communication skills will play ... Support Engineer, or applicable customer service experience * Basic knowledge of back end and ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs * Ensure customer inquiries are responded to within established timeframes and ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

This position requires strong technical acumen, product knowledge, business awareness, and a ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

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Technical Customer Support Engineer information

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How much do technical customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
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Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Customer Support Engineer Tier 3

UVeye

Teaneck, NJ • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Description
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of AI-powered vehicle inspection systems, combining computer vision, machine learning, and generative AI.
With over $380M in funding and strategic partnerships with Toyota, Amazon, General Motors, JLR, Volvo, and Hertz, our technology is deployed across manufacturing plants, dealerships, wholesale auctions, fleets, and seaports worldwide. Named one of Fast Company's Most Innovative Companies of 2026, our 300+ global employees are solutions-oriented, accountable, and driven by one shared goal: making roads safer for everyone.
We're looking for a Technical Customer Support Engineer Tier 3 for our Teaneck, NJ office to serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye's inspection platforms. This role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions.
A day in the life and how you'll make an impact:
  • Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
  • Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
  • Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
  • Adopt a "System Builder" mindset by writing custom scripts (Python, Bash) to automate repetitive tasks and implement automated monitoring tools, reducing manual support overhead.
  • Analyze log files and network traffic to identify bottlenecks or failures in data pipelines and local IoT hardware setups.Create and standardize Standard Operating Procedures (SOPs) and technical documentation. Mentor and train Tier 1/2 agents to empower them to solve issues autonomously and improve first-touch resolution rates.

Requirements
  • 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
  • Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
  • Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
  • Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
  • Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
  • Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
  • High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
  • Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.

Ideally, we're looking for:
  • Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
  • Background in machine vision, or AI-driven SaaS platforms.
  • Experience in a startup environment.
  • Experience supporting multi-functional Revenue organizations
  • Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments
  • Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems)
  • Ability to translate technical product capabilities into business and operational outcomes
  • A builder mindset with comfort operating in high-growth environments

Benefits we offer:
  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 - $110,000.
Why UVeye:
  • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
  • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
  • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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