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Technical Customer Support Engineer Jobs (NOW HIRING)

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

ADB SAFEGATE

Technical Support Engineer

Columbus, OH · On-site

Providing professional, technical customer service over the phone, email, remote connection, etc ... Supporting system engineering on both in house customer validation testing * Performing technical ...

Avive

Technical Customer Support Manager

Brisbane, CA · On-site

We are seeking a Technical Customer Support Manager to lead and elevate our technical support ... You will partner cross-functionally with Engineering, Product, Quality, Sales, Finance, Marketing ...

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How much do technical customer support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.
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Technical Customer Support Engineer jobs near you

Technical Customer Support Engineer

Nipro Corporation

Millville, NJ • On-site

$85K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

We believe our current and future responsibility to society is to develop innovative, value-added products and technologies that improve patient outcomes and healthcare worldwide.
TECHNICAL CUSTOMER SUPPORT ENGINEER (TCSE)
aBOUT THE ROLE:
The Technical Customer Support Engineer (TCSE) is a customer-facing technical expert who partners with Sales, Engineering, and Quality to deliver reliable and innovative packaging solutions across the product lifecycle. Working with an assigned portfolio of customers and in close coordination with Sales, the TCSE captures customer needs and expectations and translates them into appropriate product solutions. The TCSE supports business development and enhances the overall customer experience by providing consistent technical support throughout customers' drug and device development programs.
HOW YOU WILL CONTRIBUTE (job duties)
  • Customer projects & developments: perform reviews of customers' engineering project specifications. Propose product solutions aligned with Nipro strategy. Confirm that associated drawings meet the customers' specifications.
  • Provide the customer technical support from project concept through industrialization. Attend customers Business Review Meetings for technical projects when possible.
  • Day-to-day customer support.
  • Answer technical and process-related questions.
  • Provide on-site customer support when there are processability challenges.
  • Make proactive customer visits in coordination with sales.
  • Support customer complaints investigations when applicable.
  • Deliver technical training to customers (aligned with Nipro product strategy)
  • Contribute to Nipro PharmaPackaging Technical Statements.
  • Managing technical relationships with key suppliers
  • Contributes to the definition of standard specifications, Technical Data Sheets, drawings, quality levels initiatives.
  • Contributes to the product strategy definition, based on expertise and capture of market feedback.
  • Contributes to the deployment of scientific policy (protocols, articles, and position papers)
  • Lead and / or contributes to product studies either internal or customer based
  • Promote Continuous Improvement concepts & tools in the application of work practices and projects.
  • Follow the 4 C's outlined in the QMS policy - communication, commitment, continuous improvement, and customer satisfaction.
  • Exemplifies all safety, health and environment rules, company rules, regulations and ISO procedures and work instructions. Promotes teamwork in all areas
  • Perform other duties as assigned.

WHAT YOU BRING TO NIPRO (Skills)
  • Technical knowledge related to pharmaceutical systems and machinery
  • Experience in the pharmaceutical industry, including primary packaging, and ideally, experienced in pharmaceutical project management
  • A problem solver with analytical skills
  • Reads GD&T drawings
  • Proficiency in English both written and spoken, including technical and regulatory vocabulary
  • Proficient in Technical and Scientific writing
  • Good listening and communication skills, having experience with customer interactions
  • Ability to travel frequently (up to 50%), with occasional international assignments.
  • Working knowledge of business and quality systems (e.g., Microsoft Office, SAP, Minitab) used to support engineering analysis and customer documentation-not IT support responsibilities.

This is a customer-facing engineering role focused on pharmaceutical packaging products and manufacturing processes. It is not an IT, software, or helpdesk position.
NIPRO delivers on its purpose to help all people Live Longer. Live Better.
Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch-patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all. Respect is active and essential at NIPRO - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.
Annual salary range: $85,000 to $110,000 + Eligible for annual bonus
BENEFITS:
    • Cash Incentive Plan: Bonus Eligibility
    • Dental, Medical, Vision insurance
    • 401(k)
    • 401(k) matching with a non-elective contribution based on your combined age and years of service.
    • Employer Paid Life Insurance
    • Employee assistance program
    • Flexible spending account
    • Employer Paid Short and Long Term Disability
    • Career Advancement
    • Paid Time Off EEOV m/f/d/v

We care: We seek commitment. In return, as a company we are also committed to our past, present, and future colleagues.

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