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Technical Customer Support Engineer Jobs (NOW HIRING)

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

Spade

Technical Customer Support

New York, NY · On-site

$85K - $107K/yr

Serve as first line of technical support for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed * Create and refine product rules to ...

Outseer

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

NICE

Technical Support Engineer

Hoboken, NJ

We are seeking a skilled, adaptable, and customer-focused Support Engineer to join the NiCE Public ... The ideal candidate is a self-motivated problem solver with strong technical expertise, excellent ...

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How much do technical customer support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

How much is the salary of a technical support engineer?

The average salary of a technical support engineer varies by experience and location but typically ranges from $50,000 to $75,000 annually. Entry-level positions may start around $40,000, while experienced engineers with specialized skills can earn over $90,000. Certifications and familiarity with tools like ticketing systems can influence compensation.

Is AI replacing tech support?

As a Technical Customer Support Engineer, AI is increasingly used to automate routine tasks and troubleshoot common issues, but it does not fully replace human support. AI tools enhance efficiency and allow support staff to focus on complex problems that require critical thinking and personalized assistance.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially in senior or executive roles. Achieving this level often requires advanced skills, certifications, and extensive industry experience, typically in high-demand sectors like technology or finance.
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What cities are hiring for Technical Customer Support Engineer jobs? Cities with the most Technical Customer Support Engineer job openings:
What states have the most Technical Customer Support Engineer jobs? States with the most job openings for Technical Customer Support Engineer jobs include:
What job categories do people searching Technical Customer Support Engineer jobs look for? The top searched job categories for Technical Customer Support Engineer jobs are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, and 76% Part Time. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Customer Support Engineer

Technical Customer Support Engineer

Hercules

Remote

$80K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

What are we looking for?
We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide architecture guidance, and unblock high-value users fast.
You should be:
  • Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly.
  • Customer-oriented: clear communicator who can translate complexity into next steps.
  • Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.
  • Product-minded: you turn recurring issues into fixes, docs, and automation.

What will you lead?
  • Own escalations: take the most technical support tickets and unblock users quickly
  • Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds
  • Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns
  • Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly
  • Knowledge base: write high-signal docs, runbooks, and troubleshooting guides
  • Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets
  • Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed

What skills do we expect you to have?
  • Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems thinking: architecture (scalability, reliability, performance, security basics)
  • Excellent written communication: concise explanations, clear action plans, good incident updates
  • Experience working in a customer facing role (sales, pre-sales, customer support, etc)
  • Ideally experience supporting developers or working in a high-velocity product environment

Will you always be a technical support engineer?
If you'd like to, yes. However, after 6-12 months we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
  1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
  • Healthcare, vision, and dental
  • Use whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?
$80k-$175k USD + equity (depends on seniority, equity, and location)

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