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Technical Customer Support Engineer Jobs (NOW HIRING)

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs * Ensure customer inquiries are responded to within established timeframes and ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Collaborate with engineering and design to surface product improvements and deliver effective ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

VAST Data

Customer Support Engineer

New York, NY · On-site +1

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site +1

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

Campbell, CA · On-site +1

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

This position requires strong technical acumen, product knowledge, business awareness, and a ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

This position requires strong technical acumen, product knowledge, business awareness, and a ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site

This role is a first point of contact for customers and distributors needing support with Fluke ... Act as a resource for non-technical questions on products, warranties, and available services ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or ...

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Technical Customer Support Engineer information

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How much do technical customer support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support engineers. Support roles often require complex problem-solving, empathy, and technical expertise that AI cannot replicate entirely, making human involvement essential for complex issues and customer satisfaction.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What engineer makes $500,000 a year?

A senior or specialized engineer such as a software engineer, data engineer, or systems architect with extensive experience, advanced skills, and often working in high-paying industries or companies can earn $500,000 or more annually. These roles typically require advanced certifications, leadership responsibilities, and sometimes stock options or bonuses as part of compensation packages.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, managing large projects, or holding executive-level responsibilities.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
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Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Customer Support Engineer

Customer Support Engineer

XL Specialized Trailers

Manchester, IA • On-site

Full-time

Re-posted 18 days ago

Job description

Customer Support Engineer

Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Key Responsibilities:

  • Customer Support & Service
    • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
    • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
    • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
    • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Quoting & Estimating
    • Prepare accurate trailer and service quotes, including pricing, options, and technical configurations.
    • Support the sales team with technical insight to ensure product specifications meet customer requirements.
    • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
    • Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Engineering & Design
    • Design and model custom or replacement parts for service sales orders using CAD software.
    • Develop and release service drawings, component details, and modification packages for production or field use.
    • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
    • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Continuous Improvement & Collaboration
    • Support process improvement initiatives within warranty, quoting, and service workflows.
    • Provide input for technical bulletins, product documentation, and customer training materials.
    • Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
    • Assist with customer events, trade shows, or field demonstrations as needed.

Qualifications:

  • Bachelor's Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.

Supervisory Responsibilities:

  • None

Supervision Received:

  • Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work.

Public Contact:

  • Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment.

Licensing and Certification:

  • None required

Physical Demands:

  • Extended periods of sitting.
  • Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.

Work Environment:

  • Work is performed indoors and occasionally outdoors.
  • Minimal travel required.