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Technical Customer Support Engineer Jobs (NOW HIRING)

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

Your technical expertise, problem-solving abilities, and exceptional communication skills will play ... Support Engineer, or applicable customer service experience * Basic knowledge of back end and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Defense Unicorns

OR

As a Support Engineer, you're not reading from a script or routing tickets into a void. You're the ... You'll work directly with technical customers to troubleshoot complex issues across Kubernetes ...

KLA Corporation

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Kla

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Kla

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

Our support engineers field questions and problems that arise. The issues that come to us are often ... Help customers solve technical problems * Answer questions about the product's capabilities

LHH US

Customer Support Engineer

Wood Dale, IL

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

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Technical Customer Support Engineer information

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$79K

$119.5K

How much do technical customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
More about Technical Customer Support Engineer jobs
What cities are hiring for Technical Customer Support Engineer jobs? Cities with the most Technical Customer Support Engineer job openings:
What states have the most Technical Customer Support Engineer jobs? States with the most job openings for Technical Customer Support Engineer jobs include:
What job categories do people searching Technical Customer Support Engineer jobs look for? The top searched job categories for Technical Customer Support Engineer jobs are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Customer Support Engineer

Supernova Technology

Chicago, IL • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

About Supernova Technology
Founded in 2014, we offer the industry's first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry's largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you'll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person's contributions make a real impact.
About the Role
We are seeking a highly motivated and detail-oriented Customer Support Engineer to join our customer support team. As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical expertise, problem-solving abilities, and exceptional communication skills will play a crucial role in delivering world-class support to financial institutions utilizing our platform.
Responsibilities
  • Represent the voice of the customer to Engineering, Product, and Program Management teams by communicating customer issues and relevant information, assisting with investigation
  • Maintain excellent, timely communications with Supernova's customers and internal stakeholders
  • Provide technical support to troubleshoot and resolve issues reported by customers and other team members through chat, helpdesk inquiries, email as well as phone
  • Troubleshoot and analyze errors, inconsistencies, and potential bugs, utilizing knowledge of cloud hosting services, logging and monitoring applications, and storage/database layers as required
  • Monitor front-end and back-end systems to ensure constant un-interrupted functionality
  • Provide fault isolation and root cause analysis for technical issues and outages as well as detailed bug analysis for product and development teams
  • Provide configuration instructions, training, and best practices to customers to strengthen the knowledge of the Supernova product
  • Act with speed and take ownership of sensitive and/or highly critical issues that need expedited resolution
  • Be able to lead and delegate tasks to provide faster and more efficient resolution
  • Write technical documentation or knowledge base articles for undocumented incidents as well as update outdated technical documentation
  • Provide scheduled on-call support to assist with post-business hours incident management and developer assistance
  • Strive to continue to learn each area of Supernova to become an eventual Subject Matter Expert (SME)

Qualifications
  • BA/BS Degree in Computer Science or IT Related Field of Study
  • 1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience
  • Basic knowledge of back end and front-end programming languages, including Java, Python, SQL, and JavaScript
  • Knowledge and understanding of database structures, table relationships, and SQL to query and alter database information
  • Basic knowledge of Command Line/Terminal and commands associated with back end services, including CURL Commands, SSH, PGP, AWS CLI, etc
  • Excellent written and verbal communication skills
  • Ability to work independently and within a highly collaborative team environment
  • Commitment to continuous education and drive to stay up to date with the latest technologies
  • Ability to lead by example and assist the Enterprise Manager with leadership duties
  • Back-end hosting solutions knowledge, such as AWS or Microsoft Azure is a plus

Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
  • Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
  • HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
  • Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
  • Compensation: $50,000 - $75,000 per year
  • Retirement Savings: 401(k) plan with employer contributions.
  • Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
  • Paid Time Off: Flexible PTO policies.
  • Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.
Join us and make an impact while growing your career at Supernova!

Apply