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Technical Customer Support Engineer Jobs in Atlanta, GA

Habasit Limited

Customer Care Representative

Suwanee, GA · On-site

$15 - $20.25/hr

... technical troubleshooting, and engineered solution support. The Customer Care Representative partners closely with Sales Engineers (KAM), Product Management, Engineering, Manufacturing, Supply Chain ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Customer-Facing Experience (Mandatory) - At least one proven customer-facing technical role is ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

IPA

Technical Support Engineer I

Duluth, GA · On-site

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical ... Experience working in a customer-facing or contact center environment providing technical or ...

IPA

Technical Support Engineer I

Duluth, GA · On-site

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical ... Experience working in a customer-facing or contact center environment providing technical or ...

APPLIED INFORMATION INC.

Be Seen First

Technical Sales Support Engineer

Alpharetta, GA · On-site

$85K - $95K/yr

We are seeking a versatile and driven Technical Sales Support Engineer with a strong background ... Act as the technical point of contact for customers, clearly articulating how our technology will ...

Veolia

Technical Customer Advisor

Atlanta, GA

Provide support for quoting new service code categories to customers. * Create new Waste ... Bachelor's degree in business, technical field or similar. * Preferred 1-3 years of Technical ...

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All JobsTechnical Customer Support Engineer JobsTechnical Customer Support Engineer Jobs in Atlanta, GA

Technical Customer Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do technical customer support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical customer support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
What are popular job titles related to Technical Customer Support Engineer jobs in Atlanta, GA? For Technical Customer Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Technical Customer Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Technical Customer Support Engineer jobs in Atlanta, GA are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

IT Technical Customer Support

Amicis Global

Alpharetta, GA • On-site

Other

Re-posted 29 days ago

Job description

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems #DICE
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**