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Customer Support Analyst Jobs in Atlanta, GA (NOW HIRING)

Apex Informatics

Customer Care Analyst

Atlanta, GA · On-site

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...

Apex Informatics

Customer Care Analyst

Atlanta, GA · On-site

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...

Bloc Resources

Feild Support Analyst 1

Forest Park, GA · On-site

$20 - $22.95/hr

The Field Support Analyst will play an important role in ensuring the accurate and timely billing ... Establish new LSSBU customer accounts and apply appropriate rates and rider combinations in ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Apex Systems

Field Support Analyst -FSA1

Forest Park, GA · On-site

The analyst conducts periodic audits of billing records, investigates and resolves customer disputes, and supports the customer collections process, which may include contacting customers on past-due ...

LayerCake

Dedicated Support Analyst I

Duluth, GA · On-site

Qualifications Required * 0-1 years of experience in IT support, help desk, or a technical customer ... The Analyst must be logged in, available, and working tickets for the full duration of the assigned ...

Patientco

Technical Support Analyst

Duluth, GA · On-site

... Support Analyst is responsible for providing superior support to our clients with the highest ... Prior use of Salesforce or another customer relationship management software * Bachelor's Degree ...

Crew Career Center

Technical Support Analyst

Duluth, GA · On-site

... Support Analyst is responsible for providing superior support to our clients with the highest ... Prior use of Salesforce or another customer relationship management software * Bachelor's Degree ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Atlanta, GA

Customer Support Analyst information

See Atlanta, GA salary details

$11

$26

$38

How much do customer support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer support analyst in Atlanta, GA is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $38.12 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,847 per year, or $26.8 per hour.

Customer Support Analyst

Kennesaw, GA

SA Technologies Inc.
See more jobs at SA Technologies Inc.external

Contractor

Re-posted 20 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

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