ZipRecruiter

Log In

1

Customer Service Chat Support Jobs in Atlanta, GA

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... service to our clients. Key Responsibilities: - Respond to customer inquiries and provide support ...

Ova Technologies

Customer service representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

... Support & Communication - Respond to customer inquiries via phone, email, chat, and social media platforms - Provide accurate and timely information about products, services, and policies - Handle ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ...

HighGrove

Customer Service Clerical Support

Austell, GA

$15 - $18/hr

Join our dynamic team as a full-time Customer Service Clerical Support. We are a fast-paced company that values efficiency, accuracy, and initiative. The successful candidate will have a minimum of ...

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Provide accurate information about products, services, and company policies. * Assist customers with order ...

next page

Showing results 1-20

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Atlanta, GA

Customer Service Chat Support information

See Atlanta, GA salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service chat support in Atlanta, GA is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.10 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Atlanta, GA?

For Customer Service Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Customer Service Chat Support jobs in Atlanta, GA are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,395 per year, or $18.5 per hour.

Customer Service Rep - Full Time or Part Time

Alpharetta, GA

SAI NetCOM
Marketing • 11 - 50 employees
Learn more about SAI NetCOMexternal

$9 - $11/hr

Full-time

Re-posted 6 days ago

Job description

Job Description


Position Summary:
The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers.
Position Requirements:
Excellent communication abilities, strong computer and organizational skills are essential.
Proficient in use of software including Word, Excel and Outlook.
Intermediate skill level in composing letters and business email.
Must be able to work in a fast paced, deadline driven environment.
Ability to manage multiple projects at a time.
May require research skills to troubleshoot customer problems. 
Photoshop or photo editing experience is a plus.
Position Responsibilities:
Provide telephone, email and web chat support to customers.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Process, enter and follow through with all customer orders using various programs.

Qualifications

SKILLS & REQUIREMENTS
-Ability to multi task
-Attention to detail
-Ability to follow thru on tasks until completion
-Work effectively under pressure and with deadlines
-Ability to prioritize tasks and to manage time effectively
-Excellent telephone and customer service skills
-Excellent verbal and written communication
-Self Starter

Additional Information

Pay Rate: $9-$11/hr

Hours: 9AM to 5PM

Apply