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Technical Customer Support Engineer Jobs in Atlanta, GA

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Senior Customer Experience Engineer

Atlanta, GA · On-site

$100K - $138K/yr

... technical security roles, along with experience managing complex, time-sensitive, and high-visibility situations and driving customer outcomes through engineering-led support. We're not just looking ...

... engineering or product, and a defined set of Tier 1 software processes that customers depend on ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate ... These solutions allow our customers to capture and use customer data at a level not seen in the car ...

Customer Care Representative

Suwanee, GA · On-site

$15 - $20.25/hr

... technical troubleshooting, and engineered solution support. The Customer Care Representative partners closely with Sales Engineers (KAM), Product Management, Engineering, Manufacturing, Supply Chain ...

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... engineering or product, and a defined set of Tier 1 software processes that customers depend on ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Support Engineer

Atlanta, GA · On-site

$55 - $75/hr

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate ... These solutions allow our customers to capture and use customer data at a level not seen in the car ...

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate ... These solutions allow our customers to capture and use customer data at a level not seen in the car ...

... The IT Support Engineer will be responsible for providing technical support and assistance to ... documentation, customer support and reporting. Responsibilities * 1. Technical Support and ...

... The IT Support Engineer will be responsible for providing technical support and assistance to ... documentation, customer support and reporting. Responsibilities * 1. Technical Support and ...

... The IT Support Engineer will be responsible for providing technical support and assistance to ... documentation, customer support and reporting. Responsibilities * 1. Technical Support and ...

Customer Support Technician II

Atlanta, GA · Hybrid

$18 - $24.25/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Showing results 41-60

Technical Customer Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do technical customer support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical customer support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.

What are popular job titles related to Technical Customer Support Engineer jobs in Atlanta, GA?

For Technical Customer Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Technical Customer Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Technical Customer Support Engineer jobs in Atlanta, GA are:

Infographic showing various Technical Customer Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

Support Engineer

Best in Boating

Kennesaw, GA • On-site

$45K - $60K/yr

Full-time

Re-posted 13 days ago


Job description

Position Title: Support Engineer
Department: Information Technology
Reports To: Chief Information Officer (CIO)
Location: Acworth, GA (Hybrid/On-site as needed)
Salary Range: $45,000 - 60,000 annually + benefits
Summary
The Support Engineer will serve as the first line of technical support for the organization, ensuring timely and effective resolution of end-user issues. This role is also responsible for contributing to documentation, internal process improvement, and the development of internal support tools that enhance IT service delivery.
Key Responsibilities
Provide Tier 1 support for hardware, software, and network issues across the organization.
Respond to and resolve help desk tickets in a timely and professional manner.
Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.
Document support procedures, troubleshooting steps, and knowledge base articles.
Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.
Participate in onboarding and offboarding processes for employees.
Support inventory management and asset tracking for IT equipment.
Preferred Experience
Exposure to ITSM platforms like ManageEngine.
Experience with scripting or automation tools (e.g., PowerShell, Python).
Familiarity with network monitoring or endpoint management tools.
CompTIA Network+
Utilization Breakdown
End-user Support 40%
Documentation 20%
Internal Support Tool Development 20%
Other (training, meetings, etc.) 20%
Performance Evaluation & Incentive Structure
Bonus Potential: Target bonus of up to 10% of base salary, based on quarterly KPI performance and annual evaluation.
Requirements
Required Skills & Qualifications
2+ years of experience in IT support or help desk roles.
Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Familiarity with ticketing systems and remote support tools.
Excellent communication and customer service skills.
Ability to document technical processes clearly and concisely.
CompTIA A+
Salary Description
$45,000.00 to $60,000.00