3Rd Shift Remote Desktop Support Engineer Jobs in Atlanta, GA

RESPONSIBILITIES:
Kforce is immediately hiring an Indigo Digital Press Support Engineer to support a nationally recognized Consumer & Commercial Electronics R&D organization in Alpharetta, GA.
Summary:
This role is ideal for experienced Indigo professionals who want to leverage their press expertise in a modern, remote support environment-without the physical demands of constant on-site service. If you've worked hands-on with Indigo presses and enjoy deep troubleshooting, diagnostics, and customer problem-solving, this role allows you to apply your knowledge at scale while helping transform how Indigo support is delivered. This is not a call center role-it's advanced technical support for Indigo environments, focused on quality, speed, and customer success.
Why Indigo Experts Choose This Role:
* Stay close to the technology without living on the road
* Use your Indigo knowledge to solve complex issues remotely
* Move beyond break/fix into root cause analysis and proactive resolution
* Influence product, service, and support improvements using real-world press insight
* Partner directly with customers, field engineers, and teams
What You'll Do:
* Provide end-to-end remote technical support for Indigo digital printing systems using diagnostic tools, logs, and system data
* Troubleshoot issues related to press performance, print quality, mechanical/electrical subsystems, consumables, and workflows
* Resolve 75%+ of cases remotely, minimizing customer downtime and unnecessary site visits
* Perform deep Root Cause Analysis (RCA) on recurring Indigo press issues
* Identify systemic patterns across customers, press models, and configurations
* Document findings and contribute to Indigo knowledge articles, troubleshooting guides, and best practices
* Act as a trusted technical advisor to Indigo customers
REQUIREMENTS:
* Experience with Indigo digital presses (operator, technician, field engineer, or remote support), Series 3 presses are preferred
* Strong understanding of press hardware, print quality, workflows, and troubleshooting
* Experience diagnosing issues across mechanical, electrical, and system components
* Comfort working directly with customers in a remote, consultative environment
* Ability to document findings clearly and contribute to shared knowledge
Bonus Experience (Not Required):
* Indigo certifications
* DFE, front-end, or workflow support exposure
* Prior remote support or escalation team experience
What You'll Gain:
* Competitive pay and full-time stability with Kforce, a long-term partner
* A career progression path beyond the press room or field service
* Exposure to enterprise-scale Indigo environments and R&D collaboration
* An opportunity to help modernize how Indigo support is delivered globally
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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