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Technical Customer Support Engineer Jobs (NOW HIRING)

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Amazon

AZ · On-site

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

LHH US

Customer Support Engineer

Wood Dale, IL

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

E2B

Customer Support Engineer

San Francisco, CA · On-site

$125K - $200K/yr

... is our second support hire. Customers using E2B in production, from individual developers to ... We need someone who can own the front line and become the technical bridge between customers and ...

Kla

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at ... Prepares fields service reports on customer support activity and provides documentation to other ...

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at ... Prepares fields service reports on customer support activity and provides documentation to other ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer ... Engineer in resolving problems. Prepare fields service reports on customer support activity and ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

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Technical Customer Support Engineer information

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How much do technical customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical customer support engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support engineer?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges technical customer support engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
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Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

UVeye

San Francisco, CA • On-site, Remote

$36 - $43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Description
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We're looking for a Technical Customer Support Engineer Tier II to join our Support team. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
This position includes working second shift, hours 2:00 pm - 10:00 pm PST. Fully remote.
A day in the life and how you'll make an impact:
  • Assist in the installation, configuration, and calibration of UVeye products for clients
  • Provide on-site technical support during product installations to ensure proper setup and operation
  • Troubleshoot and resolve customer technical issues related to machine performance and software
  • Monitor, maintain, and update systems to ensure continuous product functionality
  • Prepare detailed documentation and reports on installation and calibration activities
  • Act as a technical point of contact for clients during installation, calibration, and troubleshooting
  • Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
  • Ensure effective incident management by tracking and resolving technical issues promptly

Requirements
  • 3+ years of experience in Tier II support, systems administration, or QA engineering
  • Bachelor's degree in Computer Science or a related field
  • Proficiency with Linux, Docker, and Kubernetes
  • Strong troubleshooting skills across hardware and software domains
  • Hands-on experience with hardware setup, installation, and calibration
  • Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
  • Team-oriented with a customer-first mindset
  • Experience with cloud platforms like AWS, Azure, or GCP
  • Familiarity with networking equipment (switches, routers, firewalls, load balancers)
  • Comfortable using tools like Zendesk, JIRA, and Confluence
  • Able to work independently and manage multiple priorities under pressure
  • Ability and willingness to work on second shift - hours 2:00 pm - 10:00 pm PST

Ideally, we're looking for:
  • Experience working in startup environments
  • Proficiency in scripting (Bash, Python)
  • Experience with deployment and automation tools such as Terraform and Helm

Benefits we offer:
  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43.
Why UVeye:
  • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
  • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
  • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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