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Technical Customer Support Engineer Jobs (NOW HIRING)

VAST Data

Customer Support Engineer

New York, NY · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

KLA Corporation

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site +1

This role is a first point of contact for customers and distributors needing support with Fluke ... Act as a resource for non-technical questions on products, warranties, and available services ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

This position requires strong technical acumen, product knowledge, business awareness, and a ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

New

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Fivetran

Customer Support Engineer

Oakland, CA · On-site

Provide virtual technical support to Fivetran customers and partners. * Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of ...

Orbotech

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

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Technical Customer Support Engineer information

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How much do technical customer support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support engineers. Support roles often require complex problem-solving, empathy, and technical expertise that AI cannot replicate entirely, making human involvement essential for complex issues and customer satisfaction.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What engineer makes $500,000 a year?

A senior or specialized engineer such as a software engineer, data engineer, or systems architect with extensive experience, advanced skills, and often working in high-paying industries or companies can earn $500,000 or more annually. These roles typically require advanced certifications, leadership responsibilities, and sometimes stock options or bonuses as part of compensation packages.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, managing large projects, or holding executive-level responsibilities.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.
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What job categories do people searching Technical Customer Support Engineer jobs look for? The top searched job categories for Technical Customer Support Engineer jobs are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Customer Support Engineer

Customer Support Engineer

VAST Data

New York, NY • On-site

Full-time

Posted 15 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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