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Technical Customer Support Engineer Jobs (NOW HIRING)

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently. * Provide product and design support to increase usage in customer designs.

Fivetran

Customer Support Engineer

Denver, CO · On-site

$80K - $96K/yr

Provide virtual technical support to Fivetran customers and partners. * Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or ...

Kla

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Kla

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

KLA

Customer Support Engineer

Hillsboro, OR · On-site

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site

This role is a first point of contact for customers and distributors needing support with Fluke ... Act as a resource for non-technical questions on products, warranties, and available services ...

Orbotech

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ... Provide guidance and technical assistance to Installation Engineers on installations and ...

Orbotech

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Orbotech

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

Manifold AI

Customer Support Engineer

Cambridge, MA · On-site

$83K - $104K/yr

Troubleshoot and resolve technical issues by diagnosing root causes and providing effective ... Experience in a customer-facing support or technical engineering role at an AI-native or SaaS ...

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

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Technical Customer Support Engineer information

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How much do technical customer support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for technical customer support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer technical support engineer?

A customer technical support engineer is a professional who assists customers with technical issues related to a company's products or services. They diagnose problems, provide solutions, and often use tools like remote support software, requiring strong communication and technical skills to ensure customer satisfaction.

How much is the salary of a technical support engineer?

The average salary of a technical support engineer varies by experience and location but typically ranges from $50,000 to $75,000 annually. Entry-level positions may start around $40,000, while experienced engineers with specialized skills can earn over $90,000. Certifications and familiarity with tools like ticketing systems can influence compensation.

Is AI replacing tech support?

As a Technical Customer Support Engineer, AI is increasingly used to automate routine tasks and troubleshoot common issues, but it does not fully replace human support. AI tools enhance efficiency and allow support staff to focus on complex problems that require critical thinking and personalized assistance.

What does a Technical Customer Support Engineer do?

A Technical Customer Support Engineer provides assistance to customers by troubleshooting and resolving technical issues related to a company's products or services. They work closely with clients via phone, email, or chat, diagnose problems, and offer solutions or escalate complex issues to higher-level engineering teams. Their role also involves documenting support cases, guiding users through technical processes, and ensuring customer satisfaction. Strong communication skills and technical expertise are essential for this position.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Engineer, and why are they important?

To thrive as a Technical Customer Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, Jira), remote diagnostic tools, and CRM platforms is commonly required. Outstanding communication, patience, and a customer-focused mindset are essential soft skills for success in this role. These competencies ensure efficient resolution of technical issues, high customer satisfaction, and effective collaboration with internal teams.

What are some common challenges Technical Customer Support Engineers face when troubleshooting customer issues remotely?

Technical Customer Support Engineers often encounter challenges such as diagnosing complex issues without direct access to the customer's environment, navigating varied technical skill levels among customers, and managing multiple cases with competing priorities. Effective communication is key, as conveying technical solutions clearly to non-technical users is often required. Additionally, staying up-to-date with frequent product updates and new technologies helps ensure prompt and accurate support.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially in senior or executive roles. Achieving this level often requires advanced skills, certifications, and extensive industry experience, typically in high-demand sectors like technology or finance.
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What job categories do people searching Technical Customer Support Engineer jobs look for? The top searched job categories for Technical Customer Support Engineer jobs are:
Technical Customer Support Engineer jobs near you
Infographic showing various Technical Customer Support Engineer job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, and 76% Part Time. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Customer Support Engineer

Metriport Inc

San Francisco, CA • On-site

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Customer Support Engineer
Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.
We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard-founders work six days a week from our SF office-but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity.
The Role
As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer's confusion, highlighted issue, or feedback and our organization. This is not a traditional support role. You debug like a developer, communicate like a customer success pro, and rip through inbound tickets as a puzzle worth solving thoroughly and urgently.
You'll sit on the Customer Success team and operate as a critical bridge to other internal teams - triaging issues, escalating thoughtfully, and closing the loop so problems don't repeat. You'll also build the support infrastructure from scratch: the tooling, the automation, the runbooks, and the processes that let Metriport scale support without scaling headcount linearly.
In the first few months, you'll work closely with our Customer Success team to triage all inbound customer issues and build a best-in-class support operation. You'll be responsible for:
  • Customer Issue Ownership: Be the first responder on all inbound technical issues. Own resolution end-to-end - from triage to fix to follow-up.
  • Automated Support Infrastructure: Build and maintain Metriport's automated support systems, including ticketing workflows, runbooks, and self-service tooling that deflect repeat issues.
  • Resolution and Engineering Escalation: Reproduce bugs, root cause, and hand off well-documented escalations to the on-call engineering team when needed - minimizing back-and-forth.
  • Product Feedback Loop: Synthesize patterns in customer issues into structured, actionable feedback for the Product team. You're the voice of the customer inside the building - vital considerations within our company direction.
  • Support Documentation: Create and maintain internal and external knowledge bases, FAQs, and integration guides that help customers help themselves.
Requirements
  • Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution.
  • Shipped Code & API Familiarity: You've written and deployed production code. You understand what it means to build something that has to work reliably at scale. You've consumed or built/consumed APIs and webhooks. You know exactly where things break.
  • Core Competency: You're obsessed with resolution. High ticket volume doesn't faze you - it motivates you. You prioritize ruthlessly, triage fast, communicate clearly, and never let a customer feel blocked or unsure of status.
  • Problem Solving: You work through ambiguous, multi-constraint problems with sound judgment, thorough investigation, and a written narrative that gets engineering buy-in when escalation is needed. If someone asks you "why", you have a confident answer backed by sound logic.
  • Collaborative: Can work fluidly across teams and levels of technical fluency, translating technical details to non-technical stakeholders and vice versa without losing clarity and the primary point.
  • Availability: Comfortable with a role that demands availability outside traditional hours, especially as we scale. Our team is committed and will be in the trenches with you.
  • The "Metriport" Mindset: Low ego, high ownership. You'd rather fix the root cause than close the ticket.

Bonus Points
  • Domain: Experience in Healthcare IT or Healthtech, with familiarity in relevant standards (e.g., FHIR, HL7, SMART on FHIR).
  • Support Tooling: Hands-on experience building or configuring support systems (e.g., Pylon, automated triage workflows).
  • On-Call Experience: You've been part of an engineering on-call rotation and know what it's like to own an incident from detection to postmortem.
  • Early Stage: You've worked at a Series A or earlier startup and know how to build the plane while flying it.
  • Open Source: Contributions to or experience supporting open-source developer tools or APIs.

Benefits
  • Competitive equity + compensation package
  • Full family Platinum health insurance, dental, and vision coverage
  • 401(k) retirement plan + matching
  • Flexible work from home or in-office
  • Healthy lunches complimentary when in-office (and breakfast + dinners as needed)
  • Quarterly company off-sites with the team
  • MacBook provided by us
  • Unlimited PTO (we work hard, but trust you to take time you need to be at your best)

Metriport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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