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Remote Voip Technical Support Jobs in California

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Technical Support Rep

Oakland, CA · On-site +1

We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the Technical Support Representative Within ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

Skills Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in California

Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in California?

The most popular types of Voip Technical Support jobs in California are:

What are popular job titles related to Remote Voip Technical Support jobs in California?

For Remote Voip Technical Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in California look for?

The top searched job categories for Remote Voip Technical Support jobs in California are:

What cities in California are hiring for Remote Voip Technical Support jobs?

Cities in California with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Specialist - VoIP & UCaaS

IT Management Corp. dba 101 VOICE

San Jose, CA • Remote

Full-time

Posted 17 days ago

Job description

Company Description

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.

Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.

Learn more at ITMC.net.

Job Description

As a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform - provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).

What You'll Do

  • Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
  • Troubleshoot customer issues on the 101VOICE UCaaS platform - softphones, voicemail, call flows, auto-attendants, and more
  • Support system setups, cutovers, number porting, and new client onboarding
  • Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
  • Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
  • Document customer interactions, configurations, and resolutions clearly and consistently
  • Train customers on phone usage and portal features
  • Partner with NOC and engineering teams on escalations and service improvements
  • Maintain and update device firmware, templates, and configurations
  • Travel occasionally to customer sites for large deployments or escalations (if local)
Qualifications
  • 1-3 years of experience in technical support, ideally in VoIP or telecommunications
  • Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
  • Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
  • Solid troubleshooting skills paired with a customer-first mindset
  • Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
  • Comfort managing multiple tickets and projects in a fast-paced environment
  • Strong verbal and written communication skills
  • A detail-oriented, organized approach with strong documentation habits
Additional Information

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).

Apply