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Remote Voip Technical Support Jobs in California

Serene Health

IT Support Specialist

Los Angeles, CA · Remote

As the first point of contact for technical support requests across the organization, you will ... Use remote-support tools for remote employees, hybrid teams, satellite offices, and home-office ...

Serene Health

IT Support Specialist

Sacramento, CA · Remote

As the first point of contact for technical support requests across the organization, you will ... Use remote-support tools for remote employees, hybrid teams, satellite offices, and home-office ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Escalate complex ... Familiarity with VoIP systems and SaaS applications Performance Metrics * SLA compliance and ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Escalate complex ... Familiarity with VoIP systems and SaaS applications Performance Metrics * SLA compliance and ...

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

This is a combined technical and coordination role. Roughly half the day is live client and ... Provide expert remote support to Daisy Technicians while they are in the field. * Escalation point:

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in California

Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in California?

The most popular types of Voip Technical Support jobs in California are:

What are popular job titles related to Remote Voip Technical Support jobs in California?

For Remote Voip Technical Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in California look for?

The top searched job categories for Remote Voip Technical Support jobs in California are:

What cities in California are hiring for Remote Voip Technical Support jobs?

Cities in California with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Representative I (Remote), 12-Week Temp

HME

Carlsbad, CA • On-site, Remote

$19 - $21/hr

Full-time

Re-posted 12 hours ago

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
HME is seeking a Technical Support Representative for a temporary, fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40-hour work week, with shifts assigned based on business needs. The call center operates Monday through Friday from 5:00 AM to 7:00 PM PT and Saturday through Sunday from 7:00 AM to 3:30 PM PT, including evenings and weekends as required. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation assistance is not available.
While there may be an opportunity to transition into a regular role, it is not guaranteed. Any conversion decision will be based on business needs, performance, attendance, and other factors. This posting does not guarantee employment for any specific period.
What you will do in the position:
  • Provide inbound technical support to customers via phone, chat, or email
  • Provide operation, troubleshooting, maintenance, and installation support
  • Promote and maintain positive customer relations
  • Follow established call flows, authentication steps, and escalation procedures
  • Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
  • Use internal knowledge bases and tools to resolve issues efficiently
  • Maintain professionalism, empathy, and a calm demeanor during all interactions
  • Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
  • Prepare and accurately document all customer interactions in the database
  • Identify and make recommendations for product improvement
  • Provide feedback for improvements of our knowledge base
  • Escalate unresolved or complex issues to appropriate teams
  • Meet or exceed performance metrics including quality, productivity, and attendance

What we are looking for:
Required qualifications
  • Minimum 1 year customer service experience; technical support or call center experience preferred
  • Strong troubleshooting and problem-solving skills
  • Ability to multitask across systems while assisting customers in real time
  • Professional, empathetic customer service approach
  • Basic to intermediate computer skills, including OS navigation, browsers, email, and hardware basics
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • Private workspace and strong internet connection with wired connectivity capability

Preferred qualifications
  • Experience in a remote call center environment
  • Experience supporting drive-thru products or customers
  • Familiarity with D365 or AX

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job regularly requires lifting and moving up to 10 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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