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Operations Support Analyst Jobs in North Carolina

ECLARO

Production Support Analyst

Charlotte, NC · On-site

... operational support and on-call coverage. • Support ACH file processing including credits, debits, reversals, returns, and NOCs. • Investigate ACH return codes, rejects, and exception items. • ...

GDIT

J35 Future Operations Support SMEs

Concord, NC · On-site

$85K - $105K/yr

Intelligence Operations and Analysis Job Qualifications: Skills: Decision Making, Military Decision ... Facilitate and support detailed planning, research, and analysis for Counterterrorism (CT and ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You ... Support activities of the Fulfillment and Data Operations departments as required * Provide ...

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All JobsOperations Support Analyst JobsOperations Support Analyst Jobs in North Carolina

Operations Support Analyst information

See North Carolina salary details

$11

$27

$67

How much do operations support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for operations support analyst in North Carolina is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $33.22 per hour, depending on experience, location, and employer.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Operations Support Analyst jobs in North Carolina?

For Operations Support Analyst jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Operations Support Analyst jobs in North Carolina look for?

The top searched job categories for Operations Support Analyst jobs in North Carolina are:

What are popular job titles related to Operations Support Analyst jobs in NC?

For Operations Support Analyst jobs in NC, the most frequently searched job titles are:

Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 18% Part Time, 7% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Special Operations Support Analyst/SME

General Dynamics Information Technology

Fayetteville, NC • On-site

$72K - $98K/yr

Full-time

Retirement, PTO

Posted 2 days ago

New

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 225 rated it services

Job description

Share
REQ#: RQ227010Public Trust: None Requisition Type: Pipeline Job Description

Special Operations Support Personnel:

GDIT is seeking interested professionals to support the US Army Special Operations Command (USASOC) and the United States Special Operations Command (USSOCOM) and its subordinate commands, contract requirements. We are looking for a talented and experienced candidates for the following labor categories:

  • Intelligence Analysts
  • Operations Analysts
  • Information Security Analysts
  • Management Analysts
  • Systems Analysts
  • Data Scientists
  • Trainers
  • Instructors
  • Engineers
  • Developers

Clearance: Active Secret required - (Top Secret Clearance eligibility preferred)

Location: Ft. Bragg, NC

US Citizenship Required

Travel: 10%

(Note: Disregard general job title and related job specific details such as salary range.This requisition isa general job requisition for recruiting purposes and you will be matched to a requisition more closely aligned to your skills and background.)


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in intelligence at GDIT and youll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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