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Operations Support Analyst Jobs (NOW HIRING)

MUFG

Operations Support Analyst

Tempe, AZ · Hybrid

$72K - $87K/yr

The Operations Support Analyst will assist the section in achieving its objectives, the Incumbent is responsible for performing the Holdover Reject Proof, Proof and Control Proof, WIP INV Proof, BNY ...

SNC-Lavalin

Operations Support Analyst II

Portland, OR · On-site

$65K - $80K/yr

Overview We are seeking an Operations Support Analyst II to join our team in Portland, OR. Our SITE team is growing! If you want to be part of a successful global organization and have an interest in ...

ClinDCast LLC

Operational Support Analyst

Plano, TX

Manage and support Adobe Admin Console operations. * Troubleshoot Adobe licensing, provisioning ... Perform log analysis and root-cause investigation. * Collaborate with IAM, Product, and Support ...

The Media Trust

Operational Support Analyst

Mclean, VA · On-site

... Media Trusts Client Operations Group, responsible for ensuring the accurate and timely ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

... Media Trusts Client Operations Group, responsible for ensuring the accurate and timely ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

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How much do operations support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by Operations Support Analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Operations Support Analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an Operations Support Analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
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Operations Support Analyst

Operations Support Analyst

MUFG

Tempe, AZ • Hybrid

$72K - $87K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Operations Support Analyst will assist the section in achieving its objectives, the Incumbent is responsible for performing the Holdover Reject Proof, Proof and Control Proof, WIP INV Proof, BNY Reconciliations, LQC, Rewards Bonus and Undeliverable Mail functions. These functions contain responsibilities that are highly 'time sensitive and require meticulous record keeping. The Incumbent is expected to reconcile and resolve any discrepancies, and to provide Management with the details necessary for minimizing exposure.

Responsibilities:

Proof and Reconciliation

  • Make necessary adjustments in accordance with authenticated instructions and ensure the accounts are properly settled.
  • Reconcile the 'in house' Bank accounts and resolve all discrepancies in accordance with the established procedures.
  • Ensure all daily tasks and responsibilities are understood and executed within SLA.
  • Ensure proper and timely escalations following the appropriate protocol and acting consistently.
  • Ensure all related to Head Office documents are in compliance with Head Office regulations.

Funds Transfer Processing- (Book Transfers)

  • Responsible for processing transactions based on instructions from Front Office and Internal Departments.
  • Ensure that the instruction received is entered into the OVS System correctly and in a timely matter.

Investigations

  • Responsible for the opening and closure of Investigations received by MUFG branches.
  • Review and process internal and external Customer's claims, ensuring that adjustments are made in accordance with procedures and applicable internal regulations.
  • Log each Investigation daily and the reconciliation of Federal Reserve Bank, and other bank's discrepancies in accordance with established procedures

Education:

  • Bachelor's degree preferred or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $72K - $87K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
MUFG logo

About MUFG

Sourced by ZipRecruiter

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

Twitter

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