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Operations Support Analyst Jobs in Dallas, TX (NOW HIRING)

Paychex

Revenue Operations Support Analyst

Irving, TX · On-site +1

$24 - $38/hr

Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service. * Creates and maintains process mapping, knowledge articles, resolution notes, and ...

New

ClinDCast LLC

Operational Support Analyst

Plano, TX · On-site

Manage and support Adobe Admin Console operations. * Troubleshoot Adobe licensing, provisioning ... Perform log analysis and root-cause investigation. * Collaborate with IAM, Product, and Support ...

pbssystems

Service Support Analyst

Arlington, TX

... operations--from sales and service to inventory and accounting. At PBS, we are committed to ... PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service ...

Orion180

Product Support Analyst

Irving, TX · On-site

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are ... This role is foundational to building Orion180's internal IoT product operations function and will ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... operations. In this role, you'll troubleshoot application issues, manage ServiceNow incidents ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

Printpack's IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

Key accounts, EDI, new hire training, front desk coverage or any other operational support function ... Strong analytical skills required to determine possible issues, interpret data and identify ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... operations. This role is responsible for troubleshooting common technical issues, providing ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... operations. This role is responsible for troubleshooting common technical issues, providing ...

PBS Systems

Service Support Analyst

Arlington, TX · On-site

... operations-from sales and service to inventory and accounting. At PBS, we are committed to ... Analyst, you will provide excellent support to our new and existing customers in the Service module ...

Orion180

Product Support Analyst

Irving, TX · On-site

... Support operational readiness for additional IoT device launches as they come into scope ... cause analysis • Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · Hybrid

Software Support Analyst DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week) Are you the ... support, software quality, systems operations, or business applications. What You'll Do

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for operations support analyst in Dallas, TX is $28.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What are some common challenges faced by Operations Support Analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Operations Support Analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an Operations Support Analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
What are popular job titles related to Operations Support Analyst jobs in Dallas, TX? For Operations Support Analyst jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Operations Support Analyst jobs in Dallas, TX look for? The top searched job categories for Operations Support Analyst jobs in Dallas, TX are:
Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in Dallas, TX as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $58,520 per year, or $28.1 per hour.

Revenue Operations Support Analyst

Paychex

Irving, TX • On-site, Remote

$24 - $38/hr

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

219th of 488 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

Assists in the ongoing management and fitness of data elements in Salesforce. Incorporates policies, guidelines and responsibilities for administering Salesforce in compliance with policy and business process.


Responsibilities
  • Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service.
  • Creates and maintains process mapping, knowledge articles, resolution notes, and other departmental documentation and resources
  • Assists senior team members with regression testing as needed
  • Performs other duties as assigned

Qualifications
  • 1 year of experience in customer-service oriented role.
  • 1 year of experience in a technical troubleshooting or equivalent role.
  • 1 year of experience in Paycor/Paychex or related industry experience.
  • 1 year of experience in Salesforce or CRM technology.

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $24.00-$38.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • 1 year of experience in customer-service oriented role.
      • 1 year of experience in a technical troubleshooting or equivalent role.
      • 1 year of experience in Paycor/Paychex or related industry experience.
      • 1 year of experience in Salesforce or CRM technology.
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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