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Technology Support Analyst Jobs in Dallas, TX (NOW HIRING)

Mondo

IT Support Analyst

Dallas, TX · Remote

Apply now: IT Support Analyst, Onsite - Dallas, TX. Start date is ASAP for this permanent position. Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration:

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld ...

New

GardaWorld

IT Support Analyst

Addison, TX

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to employees across the organization. This role involves troubleshooting and resolving technical issues ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

Information Technology Reports To: CIO Employment Type: Full-Time Position Summary The IT Support Analyst is responsible for providing hands-on technical support to employees across the organization ...

Valid8 Financial, Inc.

IT Support Analyst

Dallas, TX · On-site

$60 - $80/hr

Flag risks or delays early so leadership can make decisions before deadlines slip Qualifications * 1-3 years of experience in IT help desk, desktop support, or a similar technical support role ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to ...

MDAEdge

Law Firm IT Support Analyst

Dallas, TX · On-site

MDAEdge is an Am Law 50 law firm seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This role is critical in ensuring seamless technology ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... Proactively learn existing applications, new technologies, and evolving methodologies; adapt ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... Proactively learn existing applications, new technologies, and evolving methodologies; adapt ...

Colorado CustomWare

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... Proactively learn existing applications, new technologies, and evolving methodologies; adapt ...

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All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Dallas, TX

Technology Support Analyst information

See Dallas, TX salary details

$14

$26

$41

How much do technology support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technology support analyst in Dallas, TX is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,901 per year, or $27.4 per hour.

IT Support Analyst

Dallas, TX • Remote

Mondo
See more jobs at Mondoexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Apply now: IT Support Analyst, Onsite - Dallas, TX. Start date is ASAP for this permanent position. Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration: Permanent Compensation Range: 90k-110k/yr Benefits: Health (100% of medical premiums covered), Dental (100% of premiums covered), Vision (100% of premiums covered), 401(k) with employer match up to 6%, 14 days PTO, 9 sick days annually, 11 holidays, Employee Assistance Program, Family Planning Program Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Support Analyst serves as the primary frontline IT resource for the client's Dallas office, delivering hands-on end user support while partnering with infrastructure, security, and cloud teams to ensure a consistent and reliable technology experience across all locations. Job Summary •Provide onsite IT support for Dallas-based employees and remote support for users across other office locations as needed •Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, mobile devices, and standard business applications •Support conference rooms, audio-visual equipment, and live meeting needs, including real-time troubleshooting during meetings •Track, manage, and resolve incidents and service requests through the organization's ITSM ticketing platform, owning issues through to resolution •Assist with employee onboarding and offboarding, including device provisioning, access setup and removal, and coordination with internal stakeholders •Maintain accurate inventory of laptops, peripherals, and accessories, including assignments, moves, replacements, and secure disposal •Partner with IT leadership and adjacent teams on technology rollouts, refresh cycles, and operational improvement initiatives Minimum Requirements: •Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a sweet spot of 4-6 years •Must have experience within a law firm or private equity industry •Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365, including Exchange Online, Teams, and admin centers •Experience supporting C-level executives and senior stakeholders in a formal professional environment •Familiarity with identity and access management tools such as Entra ID, Active Directory, and Okta, including password resets and integration support •Basic understanding of networking fundamentals, including DNS, DHCP, VPN, firewalls, switches, and Wi-Fi •Clear written and verbal communication skills with a service-oriented, customer-focused mindset and strong interpersonal skills Preferred Qualifications: •Experience with endpoint management platforms such as Microsoft Intune and Azure virtual machine support •Exposure to endpoint security tools such as CrowdStrike, including alert triage and initial incident response •Familiarity with collaboration and productivity tools including Zoom, Slack, Teams, and Egnyte •Prior experience supporting users across multiple office locations nationally or globally •Experience as the sole IT resource responsible for Tier 1 ticketing at a given office location •Bachelor's degree in Computer Science or a related field, or equivalent experience in lieu of degree