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Operations Support Engineer Jobs (NOW HIRING)

Matador Resources

Operations Support Engineer

Dallas, TX · On-site

$69K - $93K/yr

Operations Support Engineer Dallas LBJ - Dallas, TX 75240 Overview Level Entry Position Type Full Time Education Level 4 Year Degree Category Engineering Description Rotational position responsible ...

Matador Resources

Operations Support Engineer

Dallas, TX · On-site

$66K - $90K/yr

Rotational position responsible for supporting drilling, completions and production engineers. Participate in multi-disciplinary teams to ensure operations are executed efficiently to meet all goals.

Butler America

Operations Support Engineer

Phoenix, AZ · On-site

$31 - $37/hr

Operations Support Engineer Location: Phoenix, AZ (85034) Job ID: #72845 Pay Range: $31-37 1st shift: 7AM-4PM or 8AM-5PM. Required: (2) two years of experience plus a BSEE or BS Electronics ...

Baylor Genetics

Operations Support Engineer

... Support Engineer to provide technical assistance to our clients and internal teams. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with ...

Colorwave Inc

Operations Support Engineer

Hebron, KY · On-site

$67K - $90K/yr

Warehouse Management System (Wms) Developer Stord is the consumer experience company, powering ... This role supports the development, implementation, and maintenance of the Stord Warehouse ...

Stord

Operations Support Engineer

Hebron, KY · On-site

$67K - $90K/yr

This role supports the development, implementation, and maintenance of the Stord Warehouse ... The position focuses on improving operational efficiency by analyzing business processes ...

Stord, Inc.

Operations Support Engineer

Hebron, KY · On-site

$67K - $90K/yr

This role supports the development, implementation, and maintenance of the Stord Warehouse ... The position focuses on improving operational efficiency by analyzing business processes ...

Stord

Operations Support Engineer

Hebron, KY · On-site

$67K - $90K/yr

This role supports the development, implementation, and maintenance of the Stord Warehouse ... The position focuses on improving operational efficiency by analyzing business processes ...

STORD

Operations Support Engineer

Hebron, KY · On-site

$67K - $90K/yr

This role supports the development, implementation, and maintenance of the Stord Warehouse ... The position focuses on improving operational efficiency by analyzing business processes ...

Zobility

Operations Support Engineer

Phoenix, AZ · On-site

$69K - $93K/yr

Responsibilities: * Performs research, development, design, and testing of electrical components, PC Board Layout, Electronics Packaging equipment, facilities, systems, products and networks for ...

Porter

DevOps Support Engineer

... s Support Engineer, you will be pivotal in delivering an excellent user experience for startups by troubleshooting technical issues and empowering users to optimize their use of Porter.

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Operations Support Engineer information

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How much do operations support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for operations support engineer in the United States is $85,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations support engineer?

To thrive as an Operations Support Engineer, you need a solid understanding of systems administration, troubleshooting, and incident management, typically backed by a degree in computer science or a related field. Familiarity with monitoring tools like Nagios or Splunk, scripting languages (such as Python or Bash), and ITIL or relevant technical certifications is highly valued. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure help you excel in this role. These skills and qualities are crucial for minimizing downtime, ensuring system reliability, and supporting business continuity.

What does an operations support engineer do?

An Operations Support Engineer is responsible for maintaining and improving the day-to-day operations of IT systems and infrastructure. They monitor system performance, troubleshoot technical issues, and provide support to internal teams to ensure business processes run smoothly. Their duties often include incident response, deploying updates, and collaborating with other IT professionals to optimize system reliability and efficiency. This role is critical in minimizing downtime and ensuring that technology services meet organizational needs.

How does an operations support engineer typically collaborate with other departments to resolve technical issues?

Operations Support Engineers frequently work cross-functionally, partnering with teams such as development, quality assurance, and customer support to identify, troubleshoot, and resolve technical problems. They often act as a bridge between technical and non-technical staff, translating issues and coordinating solutions efficiently. Regular communication, participation in incident response meetings, and documentation of solutions are essential aspects of this collaboration. This team-oriented approach not only resolves issues faster but also helps prevent future incidents by sharing knowledge across departments.
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Operations Support Engineer jobs near you
Infographic showing various Operations Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,029 per year, or $40.9 per hour.

Operations Support Engineer

Perfict Global, Inc.

Kings Mills, OH • On-site

Other

Re-posted 28 days ago

Job description

Operations Support Engineer (Onshore/Offshore Liaison)

The Operations Support Engineer (Onshore/Offshore Liaison) is responsible for ensuring the operational stability and performance of critical applications. This hands-on level 2 support role also involves overseeing incident monitoring, log analysis, and enhancing monitoring and alerts. The engineer will act as a primary point of contact for offshore teams, ensuring compliance with SLAs, and maintaining a smooth operational experience. This position emphasizes hands-on Level 2 support while coordinating and mentoring offshore and weekend support engineers. The role also includes implementing processes for monitoring, automation, and documentation to enhance support consistency and effectiveness.

Duties and Responsibilities:

  • Incident Monitoring & First Response:
    • First response to Level 2 tickets during EST time zone.
    • Monitor Splunk alerts, ServiceNow incidents, CloudWatch, and Dynatrace alerts and system health issues.
    • Perform initial triage and apply resolution from playbooks.
    • Escalate critical issues to Onshore L2 technical lead and L3 support.
  • Log Analysis & Troubleshooting:
    • Investigate API errors, transaction failures, and database issues using logs and tools (Splunk, Dynatrace, etc.).
    • Run SQL queries on AWS Aurora to verify data and research issues.
  • Ticket Management & Shift Coverage:
    • Log incidents, document workarounds, and resolutions in ServiceNow, Digital.ai, and/or Confluence.
    • Ensure smooth shift handovers with detailed incident reports.
  • Offshore & Weekend Coverage Team Management:
    • Oversee two offshore engineers and weekend L1 resources, ensuring standard operating procedure (SOP) adherence and smooth shift changeovers.
    • Manage shift schedules, ensuring 24x7 coverage.
    • Conduct weekly offshore syncs and knowledge-sharing sessions.
  • Incident Escalations & SLA Tracking:
    • Serve as the primary escalation point for offshore engineers before involving the technical lead.
    • Track and report MTTA, MTTR, and SLA compliance for offshore and weekend staff.
    • Participate in weekend L2 on-call rotation.
  • Documentation & Knowledge Transfer:
    • Maintain playbooks and offshore process documentation in Confluence.
    • Train offshore and weekend engineers on new tools and procedures.
  • Collaboration with Technical Lead, SRE/DevOps Team, Development Team:
    • Ensure that offshore engineers contribute to incident tracking and postmortems.
    • Collaborate with DevOps and development teams to improve deployment processes and application resilience.

Supervisory Responsibilities:

  • Provide leadership and coordination for offshore team members and weekend support engineers.

Must Have Skills Required:

  • Bachelor's degree in Computer Science/Information Systems or equivalent work experience.
  • 5+ years of experience in application support or a related technical role.
  • 3+ years experience in the banking or financial industry.
  • Strong understanding of ITIL v4 Incident Management.

Minimum Skills Required:

  • Experience with offshore team coordination in a 24x7 environment.
  • Proficiency in troubleshooting API errors, transaction failures, and database issues.
  • Strong knowledge of monitoring tools like Splunk, Dynatrace, and AWS CloudWatch.
  • Experience with ticketing and documentation tools like ServiceNow and Digital.ai.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Experience with SRE/DevOps practices and coordination with SRE/DevOps teams.
  • Experience working in Agile environments.
Perfict logo

About Perfict

Sourced by ZipRecruiter

We are a technology company focused on providing innovative and successful business workforce solutions. Since 2011, Perfict has partnered with the biggest names across sectors offering a customized approach to each solution. We’ve established networks of genuine relationships that allow us to source the highest-quality talent and execute deals and hires quickly. With locations in US and India, we work globally to help you build your organization. Our methodology begins with listening to you about your needs. We work with your team to gain a clear understanding of your requirements, while providing a knowledge transfer of best practices.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2011

Social media

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