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Operations Support Engineer Jobs in Atlanta, GA (NOW HIRING)

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

Infrastructure as Code & Production Operations • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments • Leverage tools and ...

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

... Support Engineer to manage production incidents and support critical live events. The role involves ... infrastructure and operations. Responsibilities : • Own and resolve escalated production ...

Dolby

Sr Staff Operational Support Engineer

Atlanta, GA · On-site

Lead adoption of AI-augmented operations across the support organization * Define and evolve: * AI ... Work closely with Engineering teams to escalate defects, validate fixes, and support production ...

Orpine.com

OSD & Support Engineer

Atlanta, GA · On-site

Job Title: ECC XenDesktop/RPA - OSD & Support Engineer Hybrid (Atlanta GA or Cincinnati Ohio ... Maintain technical documentation and operational procedures. * Provide Level 2/Level 3 support for ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for ... Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

We're looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve ... Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers ...

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All JobsOperations Support Engineer JobsOperations Support Engineer Jobs in Atlanta, GA

Operations Support Engineer information

See Atlanta, GA salary details

$34.6K

$81.8K

$129.8K

How much do operations support engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for operations support engineer in Atlanta, GA is $81,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Support Engineer, and why are they important?

To thrive as an Operations Support Engineer, you need a solid understanding of systems administration, troubleshooting, and incident management, typically backed by a degree in computer science or a related field. Familiarity with monitoring tools like Nagios or Splunk, scripting languages (such as Python or Bash), and ITIL or relevant technical certifications is highly valued. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure help you excel in this role. These skills and qualities are crucial for minimizing downtime, ensuring system reliability, and supporting business continuity.

What does an Operations Support Engineer do?

An Operations Support Engineer is responsible for maintaining and improving the day-to-day operations of IT systems and infrastructure. They monitor system performance, troubleshoot technical issues, and provide support to internal teams to ensure business processes run smoothly. Their duties often include incident response, deploying updates, and collaborating with other IT professionals to optimize system reliability and efficiency. This role is critical in minimizing downtime and ensuring that technology services meet organizational needs.

What is an operations support engineer?

An operations support engineer is responsible for maintaining and troubleshooting IT systems, networks, and infrastructure to ensure smooth business operations. They often work with monitoring tools, perform system updates, and resolve technical issues promptly, requiring strong problem-solving skills and technical knowledge. This role may involve working in shifts and collaborating with other IT teams to optimize system performance.

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often involves working in high-demand industries, holding advanced certifications, or managing large projects.

How does an Operations Support Engineer typically collaborate with other departments to resolve technical issues?

Operations Support Engineers frequently work cross-functionally, partnering with teams such as development, quality assurance, and customer support to identify, troubleshoot, and resolve technical problems. They often act as a bridge between technical and non-technical staff, translating issues and coordinating solutions efficiently. Regular communication, participation in incident response meetings, and documentation of solutions are essential aspects of this collaboration. This team-oriented approach not only resolves issues faster but also helps prevent future incidents by sharing knowledge across departments.

What is the salary of a support engineer?

The salary of an Operations Support Engineer typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What engineer makes $500,000 a year?

While most engineering roles do not typically reach a $500,000 annual salary, some senior-level engineers in specialized fields such as petroleum, aerospace, or software engineering with extensive experience and advanced skills can earn this level of compensation, often including bonuses and stock options. High earnings are usually associated with leadership positions, highly competitive industries, or roles in high-cost-of-living areas.
What are popular job titles related to Operations Support Engineer jobs in Atlanta, GA? For Operations Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Operations Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Operations Support Engineer jobs in Atlanta, GA are:
Operations Support Engineer jobs near you
Infographic showing various Operations Support Engineer job openings in Atlanta, GA as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $81,768 per year, or $39.3 per hour.
Staff Operational Support Engineer

Staff Operational Support Engineer

Avispa Technology

Atlanta, GA • Remote

$70/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Staff Operational Support Engineer 37359129

  • Hourly pay: $70/hr
  • Worksite: Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote modality for candidates located in the United States)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 6 Month Assignment

A leading video, audio, and voice technologies company Staff Operational Support Engineer to take ownership of production incidents, support critical live events, and drive automation and continuous improvement initiatives across streaming infrastructure and operations.

Staff Operational Support Engineer Responsibilities:

  • Own and resolve escalated production incidents impacting live streaming, VOD playback, ad insertion, DRM, and WebRTC services by performing troubleshooting, executing production changes, leading incident bridges, and providing timely customer communications during high-impact events.
  • Support production operations through Infrastructure as Code practices using tools such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines to implement safe, auditable, and repeatable infrastructure and configuration changes while collaborating with Engineering and DevOps teams.
  • Enhance operational efficiency by leveraging AI-driven tools for incident triage, alert correlation, pattern detection, runbook automation, troubleshooting acceleration, and improving incident communications while promoting automation-first operational practices.
  • Participate in pre-event readiness planning and 24/7 operational support by validating monitoring coverage, conducting runbook reviews, identifying and mitigating risks, supporting critical customer events, participating in on-call rotations, ensuring smooth global shift handoffs, and responding to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
  • Drive continuous improvement by performing root cause analysis, documenting corrective and preventive actions, improving runbooks and knowledge bases, collaborating with Engineering teams on defect resolution and production deployments, and providing operational insights during post-incident reviews.

Staff Operational Support Engineer Qualifications:

  • 5+ years of experience in operational support, production support, or similar customer-facing technical roles supporting complex production environments.
  • Experience supporting live video streaming platforms, OTT services, and real-time delivery systems.
  • Troubleshooting experience across distributed systems, including APIs, microservices, and cloud infrastructure.
  • Experience with streaming technologies and protocols, including HLS, DASH, CMAF, WebRTC, DRM, and CDN architectures.
  • Proficiency with monitoring and observability tools such as Grafana, Kibana/ELK, Prometheus, and Loki to diagnose live production issues using backend metrics, player telemetry, and CDN data.
  • Experience working with Infrastructure as Code and operational tools, including Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines.
  • Ability to safely perform controlled changes in production environments using established operational procedures.
  • Knowledge of incident management processes and experience participating in on-call support rotations within 24/7 operational environments.
  • Experience leveraging AI tools and automation to improve incident response, operational efficiency, and troubleshooting workflows is preferred.
  • Strong collaboration skills with experience partnering with Engineering, DevOps, Support, and Product teams to improve operational outcomes.

Shift:

  • Shifts will be within a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model.