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Operations Support Engineer Jobs in Atlanta, GA (NOW HIRING)

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

Infrastructure as Code & Production Operations • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments • Leverage tools and ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set. Education & Experience: * Junior to mid-level engineer with a solid ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set. Education & Experience: * Junior to mid-level engineer with a solid ...

Dolby

Sr Staff Operational Support Engineer

Atlanta, GA · On-site

Lead adoption of AI-augmented operations across the support organization * Define and evolve: * AI ... Work closely with Engineering teams to escalate defects, validate fixes, and support production ...

Acuity Brands

System Support Engineer

Conyers, GA · On-site

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia ... Job Summary UC&C Support Engineer - The UC&C Subject Matter Expert serves as the primary technical ...

Acuity Brands, Inc.

UC&C Support Engineer

Conyers, GA · On-site

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia ... Job Summary UC&C Support Engineer - The UC&C Subject Matter Expert serves as the primary technical ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

WORKING AT MONTRA We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

What We Offer WORKING AT MONTRA We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our ...

Montra

Senior Support Engineer

Atlanta, GA

What We Offer WORKING AT MONTRA We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our ...

Montra

Senior Support Engineer

Atlanta, GA

What We Offer WORKING AT MONTRA We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for ... Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers ...

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Operations Support Engineer information

See Atlanta, GA salary details

$34.6K

$81.8K

$129.8K

How much do operations support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for operations support engineer in Atlanta, GA is $81,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $90,400.00 per year, depending on experience, location, and employer.

What does an operations support engineer do?

An Operations Support Engineer is responsible for maintaining and improving the day-to-day operations of IT systems and infrastructure. They monitor system performance, troubleshoot technical issues, and provide support to internal teams to ensure business processes run smoothly. Their duties often include incident response, deploying updates, and collaborating with other IT professionals to optimize system reliability and efficiency. This role is critical in minimizing downtime and ensuring that technology services meet organizational needs.

What are the key skills and qualifications needed to thrive as an operations support engineer?

To thrive as an Operations Support Engineer, you need a solid understanding of systems administration, troubleshooting, and incident management, typically backed by a degree in computer science or a related field. Familiarity with monitoring tools like Nagios or Splunk, scripting languages (such as Python or Bash), and ITIL or relevant technical certifications is highly valued. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure help you excel in this role. These skills and qualities are crucial for minimizing downtime, ensuring system reliability, and supporting business continuity.

How does an operations support engineer typically collaborate with other departments to resolve technical issues?

Operations Support Engineers frequently work cross-functionally, partnering with teams such as development, quality assurance, and customer support to identify, troubleshoot, and resolve technical problems. They often act as a bridge between technical and non-technical staff, translating issues and coordinating solutions efficiently. Regular communication, participation in incident response meetings, and documentation of solutions are essential aspects of this collaboration. This team-oriented approach not only resolves issues faster but also helps prevent future incidents by sharing knowledge across departments.

What are popular job titles related to Operations Support Engineer jobs in Atlanta, GA?

For Operations Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Operations Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Operations Support Engineer jobs in Atlanta, GA are:

Operations Support Engineer jobs near you
Infographic showing various Operations Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,768 per year, or $39.3 per hour.

Staff Operational Support Engineer (L2)

Atlanta, GA • On-site

Protingent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Protingentexternal

Contractor

Medical, Retirement, PTO

Re-posted 14 days ago

Job description


Job Title: Staff Operational Support Engineer (L2)
Position Description: Protingent Staffing has an exciting contract Staff Operational Support Engineer (L2)with our client located in Atlanta, GA.
Job Description:
  • As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they are triaged by Level 1 support.
  • You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high impact live events.
  • This is a hands on, customer facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Job Responsibilities:
  • Incident & Operational Support:
    • Take ownership of escalated customer issues from Level 1 Support and drive them to resolution
    • Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services
    • Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations and emergency changes during live incidents when customer impact requires immediate action
    • Lead or actively contribute to live incident bridges involving customers, internal teams, and partners
    • Provide clear, timely communication during incidents, including status updates and customer-facing explanations
  • Infrastructure as Code & Production Operations:
    • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
    • Leverage tools and frameworks such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines
    • Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
    • Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
    • Validate and execute infrastructure or configuration changes through codified workflows
  • AI-Driven Operations & Automation:
    • Leverage AI tools and automation to enhance operational efficiency and incident response
    • Contribute to and use AI-assisted incident triage and classification, automated runbook execution, AI-based pattern detection across incidents, and intelligent alert correlation and noise reduction
    • Use AI to generate or improve incident communications, accelerate troubleshooting workflows, and identify recurring patterns and systemic issues
    • Drive adoption of automation-first and AI-augmented operational practices
  • Pre-Event Planning & Operational Readiness:
    • Participate in pre-event readiness planning for critical customer events
    • Validate system readiness through runbook checks, monitoring coverage validation, and risk identification and mitigation planning
    • Define and rehearse incident response strategies for high-risk scenarios
    • Collaborate with customers and internal teams to ensure smooth event execution
  • On-Call & 24/7 Operations:
    • Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
    • Ensure smooth handovers between shifts and regions
    • Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure
  • Root Cause & Continuous Improvement:
    • Perform or contribute to root cause analysis (RCA) for production incidents
    • Document findings, corrective actions, and preventive measures
    • Identify recurring issues and work with Engineering and Product teams to eliminate them permanently
    • Contribute to and improve runbooks, operational playbooks, and knowledge bases for all OptiView products (Player, ads, live and real time streaming)
  • Collaboration & Engineering Feedback Loop:
    • Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
    • Provide feedback on system observability, tooling gaps, and operational risks
    • Act as the operational voice during post-incident reviews.

Job Qualifications:
  • 5+ years of relevant experience in operational, support, or similar customer-facing roles
  • Proven ability to own complex problems end-to-end and operate with a high degree of autonomy
  • Strong experience supporting production video streaming platforms, OTT services, live systems
  • Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
  • Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
  • Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
  • Ability to correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end
  • Comfort performing controlled changes in production environments
  • Working knowledge of incident management and on-call operations
  • Proven ability to remain calm, structured, and decisive during high-pressure incidents
  • Strong sense of ownership and accountability for customer outcomes
  • Excellent written and verbal communication skills, including customer-facing communication during incidents.

Job Details:
  • Job Type: Contract
  • Pay Range: $65 - $72 an hour.
  • Location: Atlanta, GA (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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