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Operations Support Engineer Jobs in Atlanta, GA (NOW HIRING)

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

Infrastructure as Code & Production Operations • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments • Leverage tools and ...

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

... Support Engineer to manage production incidents and support critical live events. The role involves ... infrastructure and operations. Responsibilities : • Own and resolve escalated production ...

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want ... As a Developer Support Engineer in JFrog you will... * Troubleshoot and Investigate complex ...

Dolby

Sr Staff Operational Support Engineer

Atlanta, GA · On-site

Lead adoption of AI-augmented operations across the support organization * Define and evolve: * AI ... Work closely with Engineering teams to escalate defects, validate fixes, and support production ...

Orpine.com

OSD & Support Engineer

Atlanta, GA · On-site

Job Title: ECC XenDesktop/RPA - OSD & Support Engineer Hybrid (Atlanta GA or Cincinnati Ohio ... Maintain technical documentation and operational procedures. * Provide Level 2/Level 3 support for ...

Flock

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

The Opportunity As a UAS Support Engineer, you are the technical bridge between field operations and core engineering. This role is responsible for the health, reliability, and continuous evolution ...

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All JobsOperations Support Engineer JobsOperations Support Engineer Jobs in Atlanta, GA

Operations Support Engineer information

See Atlanta, GA salary details

$34.6K

$81.8K

$129.8K

How much do operations support engineer jobs pay per year?

As of Jun 27, 2026, the average yearly pay for operations support engineer in Atlanta, GA is $81,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Support Engineer, and why are they important?

To thrive as an Operations Support Engineer, you need a solid understanding of systems administration, troubleshooting, and incident management, typically backed by a degree in computer science or a related field. Familiarity with monitoring tools like Nagios or Splunk, scripting languages (such as Python or Bash), and ITIL or relevant technical certifications is highly valued. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure help you excel in this role. These skills and qualities are crucial for minimizing downtime, ensuring system reliability, and supporting business continuity.

What does an operations engineer do?

An operations support engineer is responsible for maintaining and improving the daily functions of IT systems, networks, and infrastructure. They troubleshoot issues, implement solutions, and often work with monitoring tools and automation to ensure system reliability and performance. Strong technical skills and knowledge of scripting, networking, and system administration are essential in this role.

What does a support engineer do?

A support engineer assists users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often work with troubleshooting tools, provide technical guidance, and document solutions to ensure system reliability and user satisfaction.

What does an Operations Support Engineer do?

An Operations Support Engineer is responsible for maintaining and improving the day-to-day operations of IT systems and infrastructure. They monitor system performance, troubleshoot technical issues, and provide support to internal teams to ensure business processes run smoothly. Their duties often include incident response, deploying updates, and collaborating with other IT professionals to optimize system reliability and efficiency. This role is critical in minimizing downtime and ensuring that technology services meet organizational needs.

What is an operations support engineer?

An operations support engineer is responsible for maintaining and troubleshooting IT systems, networks, and infrastructure to ensure smooth business operations. They often work with monitoring tools, perform system updates, and resolve technical issues promptly, requiring strong problem-solving skills and technical knowledge. This role may involve working in shifts and collaborating with other IT teams to support organizational technology needs.

How does an Operations Support Engineer typically collaborate with other departments to resolve technical issues?

Operations Support Engineers frequently work cross-functionally, partnering with teams such as development, quality assurance, and customer support to identify, troubleshoot, and resolve technical problems. They often act as a bridge between technical and non-technical staff, translating issues and coordinating solutions efficiently. Regular communication, participation in incident response meetings, and documentation of solutions are essential aspects of this collaboration. This team-oriented approach not only resolves issues faster but also helps prevent future incidents by sharing knowledge across departments.

What engineers make $500,000?

Senior engineers in fields such as software, petroleum, and aerospace can reach or exceed a $500,000 annual salary, especially with experience, specialized skills, and in high-demand industries. Executive-level engineering roles or those with significant managerial responsibilities may also achieve this compensation level.
What are popular job titles related to Operations Support Engineer jobs in Atlanta, GA? For Operations Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Operations Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Operations Support Engineer jobs in Atlanta, GA are:
Operations Support Engineer jobs near you
Staff Operational Support Engineer

Staff Operational Support Engineer

Avispa Technology

Atlanta, GA • On-site, Remote

$70/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Job Description
Staff Operational Support Engineer 37359129
  • Hourly pay: $70/hr
  • Worksite: Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote modality for candidates located in the United States)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 6 Month Assignment

A leading video, audio, and voice technologies company Staff Operational Support Engineer to take ownership of production incidents, support critical live events, and drive automation and continuous improvement initiatives across streaming infrastructure and operations.
Staff Operational Support Engineer Responsibilities:
  • Own and resolve escalated production incidents impacting live streaming, VOD playback, ad insertion, DRM, and WebRTC services by performing troubleshooting, executing production changes, leading incident bridges, and providing timely customer communications during high-impact events.
  • Support production operations through Infrastructure as Code practices using tools such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines to implement safe, auditable, and repeatable infrastructure and configuration changes while collaborating with Engineering and DevOps teams.
  • Enhance operational efficiency by leveraging AI-driven tools for incident triage, alert correlation, pattern detection, runbook automation, troubleshooting acceleration, and improving incident communications while promoting automation-first operational practices.
  • Participate in pre-event readiness planning and 24/7 operational support by validating monitoring coverage, conducting runbook reviews, identifying and mitigating risks, supporting critical customer events, participating in on-call rotations, ensuring smooth global shift handoffs, and responding to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
  • Drive continuous improvement by performing root cause analysis, documenting corrective and preventive actions, improving runbooks and knowledge bases, collaborating with Engineering teams on defect resolution and production deployments, and providing operational insights during post-incident reviews.

Staff Operational Support Engineer Qualifications:
  • 5+ years of experience in operational support, production support, or similar customer-facing technical roles supporting complex production environments.
  • Experience supporting live video streaming platforms, OTT services, and real-time delivery systems.
  • Troubleshooting experience across distributed systems, including APIs, microservices, and cloud infrastructure.
  • Experience with streaming technologies and protocols, including HLS, DASH, CMAF, WebRTC, DRM, and CDN architectures.
  • Proficiency with monitoring and observability tools such as Grafana, Kibana/ELK, Prometheus, and Loki to diagnose live production issues using backend metrics, player telemetry, and CDN data.
  • Experience working with Infrastructure as Code and operational tools, including Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines.
  • Ability to safely perform controlled changes in production environments using established operational procedures.
  • Knowledge of incident management processes and experience participating in on-call support rotations within 24/7 operational environments.
  • Experience leveraging AI tools and automation to improve incident response, operational efficiency, and troubleshooting workflows is preferred.
  • Strong collaboration skills with experience partnering with Engineering, DevOps, Support, and Product teams to improve operational outcomes.

Shift:
  • Shifts will be within a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model.

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