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Remote L3 Support Engineer Jobs in Atlanta, GA (NOW HIRING)

F2Onsite

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L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

L2 Cisco Network Support Engineer - Remote Contract Duration: 6-8 Weeks Schedule: 40 Hours per Week ... Escalate complex network issues to L3 engineers or customer network architects. * Document ...

ConnexPay

Enterprise Support Engineer II

Atlanta, GA · Remote

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

Fulton County, GA

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

FULTON COUNTY ATLANTA, GA Job Type: FULL-TIME Remote Employment: Flexible/Hybrid Department ... Possess strong communication and collaboration skills, with county employees, IT support staff and ...

AgileEngine

QA/Support Engineer ID80988

Atlanta, GA · Remote

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

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Remote L3 Support Engineer information

See Atlanta, GA salary details

$15

$38

$65

How much do remote l3 support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote l3 support engineer in Atlanta, GA is $38.34, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.86 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Atlanta, GA?

For Remote L3 Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Remote L3 Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote L3 Support Engineer jobs?

Cities near Atlanta, GA with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,750 per year, or $38.3 per hour.

L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA • Remote

F2Onsite
51 - 200 employees
Learn more about F2Onsiteexternal

$50 - $55/hr

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

L2 Cisco Network Support Engineer – Remote Contract

Duration: 6-8 Weeks
Schedule: 40 Hours per Week
Location: Remote

Work Auth: US Citizen or Green Card

No Third Party Inquiries Please
We are seeking an experienced L2 Cisco Network Support Engineer to provide remote operational support for a large enterprise Cisco network environment consisting of more than 500 switches. The engineer will work with the customer's infrastructure team to monitor, troubleshoot, maintain, and support network switching infrastructure throughout the six-week engagement.


Key Responsibilities

  • Provide L2 operational support for a Cisco network environment consisting of 500+ switches.
  • Troubleshoot network connectivity, switch port, VLAN, trunking, and Layer 2/Layer 3 issues.
  • Review switch configurations, logs, alerts, interface status, and network performance.
  • Perform approved configuration changes and routine network maintenance.
  • Troubleshoot STP, VLAN, routing, port-channel, and connectivity issues.
  • Support switch replacements, upgrades, configuration validation, and remote troubleshooting as required.
  • Coordinate with onsite technicians when physical intervention or smart-hands assistance is necessary.
  • Escalate complex network issues to L3 engineers or customer network architects.
  • Document troubleshooting activities, configuration changes, and issue resolutions.
  • Follow customer change-management, security, and network operational procedures.


Required Experience

  • 3–5+ years of enterprise Cisco network support experience.
  • Strong Cisco switching knowledge, ideally including Catalyst and/or Nexus platforms.
  • Working knowledge of TCP/IP, VLANs, STP/RSTP, trunking, EtherChannel/LACP, routing, ACLs, and network troubleshooting.
  • Experience supporting large, distributed Cisco network environments.
  • Ability to troubleshoot independently using Cisco CLI and network diagnostic tools.
  • Strong documentation and communication skills.
  • CCNA or equivalent practical experience preferred; CCNP is a plus.

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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