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Manager Systems Support Engineer Jobs in Atlanta, GA

Ingenico

System Support Engineer

Alpharetta, GA · On-site

The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality ... Troubleshoot complex communication issues involving payment terminals and connected systems.

Ingenico Group

System Support Engineer

Alpharetta, GA · On-site

$85 - $110/hr

The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality ... Troubleshoot complex communication issues involving payment terminals and connected systems.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support inventory management and asset tracking for IT equipment. Preferred Experience Exposure to ... Familiarity with ticketing systems and remote support tools. Excellent communication and customer ...

Hanger, Inc.

Systems Engineer IV

Alpharetta, GA

Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management. The ideal ...

Hanger

Systems Engineer IV

Alpharetta, GA · On-site

$110 - $160/hr

Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management. The ideal ...

Hanger, Inc.

Systems Engineer IV

Alpharetta, GA · On-site

Hanger is seeking a highly skilled Senior Systems Support Engineer - Oracle (hybrid remote) to join our team and support critical business operations in warehouse and logistics management. The ideal ...

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

Summary: The End User Services (EUS) Engineer provides advanced desktop support, endpoint ... Deploy system upgrades, patch management, configuration changes, and maintain standard device image ...

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Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for manager systems support engineer in Atlanta, GA is $41.25, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $46.68 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Atlanta, GA?

For Manager Systems Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Manager Systems Support Engineer jobs in Atlanta, GA are:

Manager Systems Support Engineer jobs near you

System Support Engineer

Alpharetta, GA • On-site

Ingenico
See more jobs at Ingenicoexternal

Full-time

Posted 12 days ago

Job description

WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
Our System Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality, R&D, and other teams to deliver technical solutions in a timely manner.
WHAT YOU'LL DO
  • Troubleshoot complex communication issues involving payment terminals and connected systems.
  • Analyze packet captures using Wireshark to identify network communication failures.
  • Diagnose TCP/IP, Ethernet, USB, Wi-Fi, and TLS communication issues.
  • Interpret system and application logs to determine root causes.
  • Support L2 escalations from customers and L1 support teams.
  • Partner with Engineering to investigate software defects and protocol-related issues.

ABOUT YOUR SKILLS
  • Strong verbal and written communication skills, with the ability to effectively engage and collaborate with diverse stakeholders
  • Ability to translate technical concepts into non-technical language and deliver clear presentations
  • Methodical, analytical problem-solver with strong organizational skills
  • Self-motivated, quick learner who can work independently and within cross-functional teams
  • Bachelor's degree in Engineering (or equivalent experience)
  • Experience troubleshooting communication technologies (RS232, USB, Ethernet, Wi-Fi) and analyzing network data (e.g., Wireshark)
  • Ability to manage small projects and contribute to larger team initiatives

NICE TO HAVE
  • Programming or scripting skills
  • Familiarity with Windows, Linux, Android, or iOS environments
  • Experience with POS technologies, communication protocols, and hardware (e.g., touch screen, wireless, battery)
  • Knowledge of electrical or mechanical design principles
  • Experience with POS terminals and related technologies
  • Understanding of EMV, contactless, cryptography, and end-to-end encryption technologies

AAP/EEO Statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-RBC

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