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Telephony Engineer Jobs in Atlanta, GA (NOW HIRING)

TIER4 GROUP

Field IT Engineer - Atlanta

Atlanta, GA · Hybrid

$85 - $90/hr

Provide hands-on IT support, including LAN/WAN network, telephony, and printer support. * Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and ...

AppFolio

Sr. Machine Learning Engineer

Atlanta, GA

$100K - $138K/yr

Telephony & cloud: Production experience with Twilio (or comparable telephony) and AWS. * Engineering: Expert Python, async programming, and WebSockets for real-time, bidirectional streaming. * ML ...

Lagardere Travel Retail

Cloud Engineer I

Atlanta, GA · Hybrid

$53.50 - $71.75/hr

The Cloud Systems Engineer is responsible for resolving escalated service issues, coaching other ... Experience with telephony technologies * Experience with systems like firewalls, routers, load ...

Zelis

Director, Contact Center Technology

Atlanta, GA · On-site

... Engineering, Business, or a related field, or equivalent experience. * 10+ years of experience leading enterprise technology, contact center technology, telephony, or customer experience platforms ...

Corporate Positions

Cloud Engineer I

Atlanta, GA · On-site

$53.50 - $71.75/hr

The Cloud Systems Engineer is responsible for resolving escalated service issues, coaching other ... Experience with telephony technologies * Experience with systems like firewalls, routers, load ...

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

This engineer with architect, implement and primarily support Unified Messaging and Exchange ... telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX ...

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

This engineer with architect, implement and primarily support Unified Messaging and Exchange ... systems VoIP/telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working ...

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All JobsTelephony Engineer JobsTelephony Engineer Jobs in Atlanta, GA

Telephony Engineer information

See Atlanta, GA salary details

$20.2K

$94.4K

$139.9K

How much do telephony engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for telephony engineer in Atlanta, GA is $94,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $118,700.00 per year, depending on experience, location, and employer.

What is a telephony engineer?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the telephony engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a telephony engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

What are popular job titles related to Telephony Engineer jobs in Atlanta, GA? For Telephony Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Telephony Engineer jobs in Atlanta, GA look for? The top searched job categories for Telephony Engineer jobs in Atlanta, GA are:
Telephony Engineer jobs near you
Infographic showing various Telephony Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $94,388 per year, or $45.4 per hour.

Network Engineer IV / Sr. Contact Center Voice Engineer

4pconsultinginc

Atlanta, GA • On-site

Contractor

Re-posted 5 days ago

Job description

Position:           Network Engineer IV – Sr. Contact Center Voice Engineer

Location:          Atlanta, GA
Contract :         3 Years
Client:             Georgia Power

Job Summary

We are seeking an experienced Network Engineer IV / Sr. Contact Center Voice Engineer to support enterprise voice, VoIP, and contact center technologies. This role will focus on engineering, configuring, supporting, and managing contact center solutions across both on-premises and cloud-based environments.

The ideal candidate will have strong hands-on experience with enterprise PBX, CCaaS platforms, VoIP, SIP, SBCs, call routing, IVR, cloud migration, scripting, and API integrations. This role will support a voice infrastructure transformation involving cloud technology, automation, AI-enabled voice solutions, and modern contact center platforms.

Key Responsibilities

  • Engineer, configure, maintain, and support enterprise contact center and voice technologies.
  • Support on-premises and cloud-based contact center platforms.
  • Assist with implementation of new voice features, integrations, automation, and cloud technologies.
  • Troubleshoot and resolve VoIP, telephony, SIP, SBC, circuit, and routing issues.
  • Support systems including Avaya, Cisco, Zoom, Webex, Microsoft Teams, Five9, and related platforms.
  • Manage voice moves, adds, and changes, including remote agents, programming, routing, and design updates.
  • Participate in planning, design, implementation, and management of voice and contact center projects.
  • Support new locations, customer onboarding, and deployment of new technologies.
  • Maintain documentation for telecommunications systems, call routing, toll-free numbers, trunking, and circuits.
  • Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
  • Collaborate with IT teams including Application Services, VM, Compute, Field Operations, Network Services, and Telecom.
  • Work with vendors to resolve issues, manage escalations, and support technology strategy.
  • Train call center personnel on routine system administration and maintenance.
  • Participate in on-call rotation and serve as lead engineer when needed.

Required Qualifications

  • 10+ years of relevant technical experience in contact center, VoIP, telecom, or network engineering.
  • Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
  • Hands-on experience supporting enterprise PBX and CCaaS systems.
  • Strong experience with contact center administration and support.
  • Strong understanding of VoIP and telecom protocols including:
    • SIP
    • RTP
    • RTCP
    • TCP/IP
    • DNS
    • DHCP
  • Experience troubleshooting SBCs, SIP trunks, circuits, and telephony routing issues.
  • Experience with Avaya and Cisco on-premises voice solutions.
  • Working knowledge of Windows, Linux, virtual machines, and ESXi hosts.
  • Experience with dial plans, call routing, translation patterns, voicemail, recording, and monitoring.
  • Ability to manage multiple priorities, meet deadlines, and deliver on customer commitments.
  • Strong communication, documentation, vendor management, and troubleshooting skills.
  • Ability to work effectively in a team environment and collaborate across IT organizations.

Preferred Qualifications

  • Experience with cloud-based contact center platforms and CCaaS technologies.
  • Experience with Zoom Contact Center administration.
  • Experience with Five9, Webex Contact Center, Microsoft Teams, and cloud integrations.
  • Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs.
  • Familiarity with VDNs, vectors, variables, route trees, and IVR programming.
  • Experience with call recording, workforce management, and reporting solutions.
  • Experience with AI speech, natural language IVR, AI implementation, and automation.
  • Experience with APIs, JSON, webhooks, and scripting such as Python.
  • Experience building contact center menus, IVR flows, automation, and integration workflows.
  • Knowledge of telephony security concepts and best practices.