Telephony Engineer Jobs in Atlanta, GA (NOW HIRING)

Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations.

We are  seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges.

Our Client is one of the United States' largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.

Key Responsibilities:

• Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
• Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
• Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.
• Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.
• Debug and improve existing Verint implementations for performance, scalability, and user experience.
• Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.
• Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.
• Document technical specifications, architecture designs, and system integration processes.

Benefits:

• Opportunity to work on cutting-edge AI initiatives.
• Collaborative work environment that promotes innovation and creativity.
• Comprehensive benefits package and professional development opportunities.

Requirements

• Proven experience in software development with a strong focus on AI technologies and methodologies.
• Direct experience with Verint solutions and platforms.
• Demonstrated experience with Verint AI.
• Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.
• Strong programming skills in languages such as Python, Java, or C#.
• Solid understanding of social engineering techniques and digital behavior analysis.
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both verbal and written.
• A degree in Computer Science, Software Engineering, or a related field.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Benefits
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 22 billion in revenues in 2024.

https://www.capgemini.com/us-en/about-us/who-we-are/