Kennesaw, GA · Hybrid
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Kennesaw, GA · Hybrid
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Kennesaw, GA · On-site
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Kennesaw, GA · On-site
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Kennesaw, GA · On-site
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
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Kennesaw, GA · On-site
$45K - $60K/yr
Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
New
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
New
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
Atlanta, GA · On-site
Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph ... Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work ...
The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
Atlanta, GA · On-site
The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
Atlanta, GA · On-site
The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
Alpharetta, GA · On-site
$50 - $60/hr
Application Support Engineer Location: Alpharetta, GA (Onsite 5 Days) Duration: Contract To Hire ... Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or ...
Alpharetta, GA · On-site
$50 - $60/hr
Application Support Engineer Location: Alpharetta, GA (Onsite 5 Days) Duration: Contract To Hire ... Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or ...
Atlanta, GA · On-site
General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi ... Support Microsoft 365 applications including Outlook, Teams, and OneDrive * Assist with password ...
Atlanta, GA · On-site
General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi ... Support Microsoft 365 applications including Outlook, Teams, and OneDrive * Assist with password ...
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting ...
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
Candidate will serve as a part of the assigned Microsoft work streams and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will ...
Candidate will serve as a part of the assigned Microsoft work streams and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will ...
The L2 Application Support Engineer is responsible for resolving customer issues in an efficient ... Minimum two years' experience with Microsoft SQL Server and queries scripting * Proven ability to ...
The L2 Application Support Engineer is responsible for resolving customer issues in an efficient ... Minimum two years' experience with Microsoft SQL Server and queries scripting * Proven ability to ...
The Prinipal Azure Customer Engineer (ACE) Manager is accountable for end-to-end engineering support delivery for an assigned portfolio of Microsoft strategic customers, demonstrating a critical ...
The Prinipal Azure Customer Engineer (ACE) Manager is accountable for end-to-end engineering support delivery for an assigned portfolio of Microsoft strategic customers, demonstrating a critical ...
Atlanta, GA · Hybrid
Administer and support core Microsoft 365 services including Exchange Online, SharePoint Online ... Collaborate with peers on the engineering team to share knowledge on Microsoft 365 administration ...
Atlanta, GA · Hybrid
Administer and support core Microsoft 365 services including Exchange Online, SharePoint Online ... Collaborate with peers on the engineering team to share knowledge on Microsoft 365 administration ...
... Microsoft supports its most sensitive cloud customers? Join Advanced Cloud Engineering & Supportability (ACES), a global Azure engineering support organization within Azure Engineering Operations ...
... Microsoft supports its most sensitive cloud customers? Join Advanced Cloud Engineering & Supportability (ACES), a global Azure engineering support organization within Azure Engineering Operations ...
Strong understanding of Microsoft Windows and SQL servers. * Experience in a Technical Support ... Degree/PG in Computer Science or Engineering OR Equivalent What's in it for you/Benefits of working ...
Strong understanding of Microsoft Windows and SQL servers. * Experience in a Technical Support ... Degree/PG in Computer Science or Engineering OR Equivalent What's in it for you/Benefits of working ...
Strong understanding of Microsoft Windows and SQL servers. * Experience in a Technical Support ... Degree/PG in Computer Science or Engineering OR Equivalent What's in it for you/Benefits of working ...
Strong understanding of Microsoft Windows and SQL servers. * Experience in a Technical Support ... Degree/PG in Computer Science or Engineering OR Equivalent What's in it for you/Benefits of working ...
$15.95 - $20.45
4% of jobs
$20.45 - $24.95
9% of jobs
$28.66 is the 25th percentile. Wages below this are outliers.
$24.95 - $29.44
14% of jobs
$29.44 - $33.94
15% of jobs
The median wage is $36.05 / hr.
$33.94 - $38.44
17% of jobs
$38.44 - $42.93
16% of jobs
$43.06 is the 75th percentile. Wages above this are outliers.
$42.93 - $47.43
9% of jobs
$47.43 - $51.93
7% of jobs
$51.93 - $56.43
4% of jobs
$56.43 - $60.92
3% of jobs
$60.92 - $65.42
1% of jobs
$15
$38
$65
Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.
A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.
To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.
$45K - $60K/yr
Full-time
Re-posted 17 days ago
Description
Position Title: Support Engineer
Department: Information Technology
Reports To: Chief Information Officer (CIO)
Location: Acworth, GA (Hybrid/On-site as needed)
Salary Range: $45,000 - 60,000 annually + benefits
Summary
The Support Engineer will serve as the first line of technical support for the organization, ensuring timely and effective resolution of end-user issues. This role is also responsible for contributing to documentation, internal process improvement, and the development of internal support tools that enhance IT service delivery.
Key Responsibilities
Provide Tier 1 support for hardware, software, and network issues across the organization.
Respond to and resolve help desk tickets in a timely and professional manner.
Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.
Document support procedures, troubleshooting steps, and knowledge base articles.
Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.
Participate in onboarding and offboarding processes for employees.
Support inventory management and asset tracking for IT equipment.
Preferred Experience
Exposure to ITSM platforms like ManageEngine.
Experience with scripting or automation tools (e.g., PowerShell, Python).
Familiarity with network monitoring or endpoint management tools.
CompTIA Network+
Utilization Breakdown
End-user Support 40%
Documentation 20%
Internal Support Tool Development 20%
Other (training, meetings, etc.) 20%
Performance Evaluation & Incentive Structure
Bonus Potential: Target bonus of up to 10% of base salary, based on quarterly KPI performance and annual evaluation.
Requirements
Required Skills & Qualifications
2+ years of experience in IT support or help desk roles.
Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Familiarity with ticketing systems and remote support tools.
Excellent communication and customer service skills.
Ability to document technical processes clearly and concisely.
CompTIA A+
