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Customer Service Operations Jobs in Missouri (NOW HIRING)

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Pro Food Systems, Inc

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Moser's

Customer Service Specialist

Ashland, MO

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Moser's

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering ...

Safe Fleet

Customer Service Manager

MO · On-site

This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering ...

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Customer Service Operations information

See Missouri salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service operations in Missouri is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is the job description of customer service operations?

Customer Service Operations involves managing and coordinating customer service activities to ensure efficient support and satisfaction. It includes overseeing customer interactions, implementing service processes, and utilizing tools like CRM systems. The role often requires strong communication skills, problem-solving abilities, and knowledge of customer service standards.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. It is essential for maintaining positive customer relationships and supporting business goals.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Service Operations roles typically do not pay $4,000 a week without advanced experience or specialized skills. High-paying jobs in this field usually require management experience, certifications, or technical knowledge, but some sales or business development positions with commissions can reach that level. Most roles at this pay scale are found in sales, real estate, or entrepreneurial ventures rather than standard customer service jobs.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Missouri? The most popular types of Customer Service Operations jobs in Missouri are:
What are popular job titles related to Customer Service Operations jobs in Missouri? For Customer Service Operations jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Missouri look for? The top searched job categories for Customer Service Operations jobs in Missouri are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Missouri as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,901 per year, or $19.2 per hour.
Customer Service Operations Manager

Customer Service Operations Manager

Hubbell Incorporated

Centralia, MO • On-site

Other

Posted 22 days ago

Hubbell rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

82nd of 156 rated electronics manufacturers

Job description

Job Overview

Customer Service Manager 

Job Overview

Lead, mentor, and supervise Customer Service Operations Team as they satisfy, transact, communicate and resolve business solutions with our customers and sales organization.  Be the subject matter expert as it relates to managing our business including but not limited to; SAP, Salesforce, Quality Control, and Quote and Sales process requirements and improvements. Continuously elevate the overall value proposition of the customer service organization.

A Day In The Life
  • Improve the customers' experience with Hubbell.  Create engaged customers and help facilitate growth.
  • Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brands.
  • Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both customer experience and internal effectiveness.
  • Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups.
  • Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication. Strong understanding of contact center metrics and operational levers (e.g., CSAT, AHT, FAT).
  • Champion low-effort, high-impact customer interactions across all channels.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Share operational insights and learnings to inform future improvements in service design and training content.
  • Function as the primary training/coaching resource for the team and help to identify when additional training is required for members of the team. Evaluate individual and teamwork loads. 
  • Monitor real-time metrics and trends to proactively address issues and optimize service levels.
  • Interact with customers and garner feedback of HPS services, products, and processes.
  • Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes.
What will help you thrive in this role?

Success in this role requires strong people leadership, commercial awareness, operational problem-solving, and the ability to drive accountability and responsiveness across multiple stakeholder groups.

PHYSICAL REQUIREMENTS:  Ability to travel on domestic and international business-related trips; ability to communicate; ability to work on a personal computer or other related equipment as required

RECOMMENDED EDUCATIONAL BACKGROUND:  BA/BS in Business or related fields preferred. Minimum 5 years customer service experience and operations experience

LEVEL OF DECISION MAKING:

  • Price Authorization within Established Guidelines.
  • Commercial Risk Authorization Within Established Guidelines
  • Shared/recommend decisions concerning Customer Service procedures and policies
  • Initiates and controls the order entry process.
  • Shared/recommend decisions concerning quotation proposals.
  • Helps to identify areas of training need.
  • Monitors workflow and communication issues.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

What Hubbell employees say

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Benefits

Hours and flexibility

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

Social media

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