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Customer Service Operations Jobs in Missouri (NOW HIRING)

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Pro Food Systems, Inc

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Moser's

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Pro Food Systems, Inc

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Moser's

Customer Service Specialist

Ashland, MO · On-site

$15.50 - $20.50/hr

Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members ...

Safe Fleet

Customer Service Manager

MO · On-site

This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering ...

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Customer Service Operations information

See Missouri salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations in Missouri is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What are popular job titles related to Customer Service Operations jobs in Missouri?

For Customer Service Operations jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Missouri look for?

The top searched job categories for Customer Service Operations jobs in Missouri are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,901 per year, or $19.2 per hour.

Service Operations Administrator / Customer Service

Burner Design Control

Hazelwood, MO • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Who We AreWe are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.Accountability – We follow through on commitments and take pride in dependable execution.Respect – We listen, communicate openly, and are willing to consider new ideas.Supportive – We put the team first, helping co-workers and customers succeed.Passion – We approach challenges thoughtfully and look for ways to make BDC better.Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.About the RoleThe Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.Key ResponsibilitiesCoordinate and support the full order-to-delivery process across Parts and Field Service.Build and manage service estimates, sales orders, and customer requests.Coordinate scheduling, logistics, and preparation to support successful service execution.Manage order details, updates, and changes throughout the lifecycle.Monitor parts, suppliers, and open orders to support timely completion.Maintain accurate system data and support billing readiness.Communicate clearly with customers and internal teams to resolve issues and keep work on track.Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.What We're Looking ForCore Qualifications3–5 years of experience in customer service, service operations, order management, or a similar coordination role.Strong organizational, communication, and follow-through skills.Ability to stay organized and responsive while managing multiple active priorities.Experience working in an ERP such as Sage or similar service-based systems.PreferredExperience supporting Field Service operations.Experience coordinating schedules, logistics, or service work.Exposure to technical or industrial environments.This role is a strong fit if you:Take pride in dependable follow-through and consistent execution.Thrive in a structured, detail-oriented environment.Communicate clearly and professionally.Support teammates and contribute to a positive team dynamic.Enjoy coordinating with others to keep work moving smoothly.Value accuracy, customer support, and reliable process execution.Why Join UsBe part of a team that values respect, support, and dependable follow-through.Work in an environment where people step in to help each other and take pride in execution.Play a meaningful role in a growing service organization.Gain exposure to both operational and customer-facing work.Clear path for career growth and advancement.Compensation & BenefitsWe offer a competitive compensation and benefits package, including:Competitive base salary.401(k) with 4% company match.Medical, dental, and vision coverage, plus HSA and FSA options.Long-term disability, short-term disability, and life insurance.Paid time off and holidays.Work EnvironmentBased in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).Office-based role with frequent coordination across teams.Structured, team-oriented environment with multiple active priorities.