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Customer Service Operations Associate Jobs in Missouri

Pavion

Service Operations Associate

Lees Summit, MO

$20 - $25/hr

... Service Operations Associate to join our security business unit. Primary Responsibilities ... Basic Qualifications: * 0-3 years prior business or customer service related experience * Strong ...

Pavion

Service Operations Associate

Lees Summit, MO · On-site

$20 - $25/hr

... Service Operations Associate to join our security business unit. Primary Responsibilities ... Basic Qualifications: * 0-3 years prior business or customer service related experience * Strong ...

JCPenney

Operations Associate

Rolla, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate

Washington, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate

Poplar Bluff, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What are popular job titles related to Customer Service Operations Associate jobs in Missouri?

For Customer Service Operations Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Missouri look for?

The top searched job categories for Customer Service Operations Associate jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Operations Associate jobs?

Cities in Missouri with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Operations Associate

Lees Summit, MO

Pavion
Security Alarm Systems and Monitoring Services • 1 - 5K employees
Learn more about Pavionexternal

$20 - $25/hr

Full-time

Posted 19 days ago

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe.  We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Operations Associate to join our security business unit.

Primary Responsibilities:

  • Ensures operational accuracy and efficiency by auditing completed projects from the project management team to verify documentation, compliance, and quality standards
  • Responsible for submitting final invoicing to the billing department, researching and resolving discrepancies using a variety of analytical and problemsolving methodologies, and creating clear, accurate customer reports.
  • Must precisely enter and maintain data in Microsoft Dynamics Business Central and Excel while collaborating closely with multiple departments to support seamless project closeout and continuous operational improvement.

Basic Qualifications:

  • 0-3 years prior business or customer service related experience
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Strong data entry skills
  • Basic MS Excel, Outlook and Word knowledge
  • Basis PC Hardware, Networking, CCTV, Access Control and Alarm knowledge a plus
  • Ability to work effectively with others as well as independently
  • Team player, flexible and resourceful
  • Ability to prioritize workload
  • Ability to work in a fast paced environment
 
The hourly pay range for this position is $20.00-$25.00 per hour.  The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

What Pavion employees say

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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