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Customer Service Operations Associate Jobs in Missouri

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Fourthstone LLC

Operations Associate

Saint Louis, MO · On-site

Role Description We are seeking an Operations Associate to provide support to the firm's accounting ... services, accounting or regulatory compliance a plus but not required * Must be able to work ...

Know Ink, LLC

Operations Associate

Saint Louis, MO · On-site

Operations Associate Location: Onsite, St Louis MO · Reports to: Director of Delivery Overview ... Configure and improve customer-facing Zendesk portals * Own and improve core support systems and ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Missouri? The most popular types of Customer Service Operations jobs in Missouri are:
What are popular job titles related to Customer Service Operations Associate jobs in Missouri? For Customer Service Operations Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Missouri look for? The top searched job categories for Customer Service Operations Associate jobs in Missouri are:
Customer Service Operations Associate jobs near you

Service Operations Administrator / Customer Service

Burner Design Control

Hazelwood, MO • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Who We Are

We are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.

  • Accountability – We follow through on commitments and take pride in dependable execution.
  • Respect – We listen, communicate openly, and are willing to consider new ideas.
  • Supportive – We put the team first, helping co-workers and customers succeed.
  • Passion – We approach challenges thoughtfully and look for ways to make BDC better.
  • Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.

We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.

About the Role

The Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.

This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.

Key Responsibilities

  • Coordinate and support the full order-to-delivery process across Parts and Field Service.
  • Build and manage service estimates, sales orders, and customer requests.
  • Coordinate scheduling, logistics, and preparation to support successful service execution.
  • Manage order details, updates, and changes throughout the lifecycle.
  • Monitor parts, suppliers, and open orders to support timely completion.
  • Maintain accurate system data and support billing readiness.
  • Communicate clearly with customers and internal teams to resolve issues and keep work on track.
  • Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.

What We're Looking For

Core Qualifications

  • 3–5 years of experience in customer service, service operations, order management, or a similar coordination role.
  • Strong organizational, communication, and follow-through skills.
  • Ability to stay organized and responsive while managing multiple active priorities.
  • Experience working in an ERP such as Sage or similar service-based systems.

Preferred

  • Experience supporting Field Service operations.
  • Experience coordinating schedules, logistics, or service work.
  • Exposure to technical or industrial environments.

This role is a strong fit if you:

  • Take pride in dependable follow-through and consistent execution.
  • Thrive in a structured, detail-oriented environment.
  • Communicate clearly and professionally.
  • Support teammates and contribute to a positive team dynamic.
  • Enjoy coordinating with others to keep work moving smoothly.
  • Value accuracy, customer support, and reliable process execution.

Why Join Us

  • Be part of a team that values respect, support, and dependable follow-through.
  • Work in an environment where people step in to help each other and take pride in execution.
  • Play a meaningful role in a growing service organization.
  • Gain exposure to both operational and customer-facing work.
  • Clear path for career growth and advancement.

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

  • Competitive base salary.
  • 401(k) with 4% company match.
  • Medical, dental, and vision coverage, plus HSA and FSA options.
  • Long-term disability, short-term disability, and life insurance.
  • Paid time off and holidays.

Work Environment

  • Based in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).
  • Office-based role with frequent coordination across teams.
  • Structured, team-oriented environment with multiple active priorities.