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Customer Service Operations Associate Jobs in Missouri

UMB

Security Services Operations Associate

Kansas City, MO · On-site

$29K - $43K/mo

... trust customers. The Securities Services Operations Associates have a specific and impactful ... function for our clients and UMB to ensure accurate processing. The Trust Operations associates are ...

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Helzberg Diamonds

Operations Associate

Kansas City, MO · On-site

The Operations Associate processes replenishment orders representing daily sales activity at all ... Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability ...

ALO

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

UMB Financial

Operations Associate II

Kansas City, MO · Hybrid

$44K - $65K/yr

As the Operations Associate II, you will execute on operational activities to deliver excellence ... Proficiency in Salesforce CRM software. Bonus points if: * Demonstrated client service experience ...

Americo

Operations Associate

Kansas City, MO · On-site

... and service level expectations. Key Responsibilities * Complete thorough reviews of agent ... Communicate daily with agents, IMOs, and internal customers to support contracting and compliance ...

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Customer Service Operations Associate information

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are the most commonly searched types of Customer Service Operations jobs in Missouri? The most popular types of Customer Service Operations jobs in Missouri are:
What are popular job titles related to Customer Service Operations Associate jobs in Missouri? For Customer Service Operations Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Missouri look for? The top searched job categories for Customer Service Operations Associate jobs in Missouri are:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Missouri as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Service Operations Manager

Customer Service Operations Manager

Hubbell Incorporated

Saint Louis, MO

Other

Posted 7 days ago

Hubbell rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

81st of 142 rated electronics manufacturers

Job description

Job Overview

Customer Service Manager 

Job Overview

Lead, mentor, and supervise Customer Service Operations Team as they satisfy, transact, communicate and resolve business solutions with our customers and sales organization.  Be the subject matter expert as it relates to managing our business including but not limited to; SAP, Salesforce, Quality Control, and Quote and Sales process requirements and improvements. Continuously elevate the overall value proposition of the customer service organization.

A Day In The Life
  • Improve the customers' experience with Hubbell.  Create engaged customers and help facilitate growth.
  • Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brands.
  • Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both customer experience and internal effectiveness.
  • Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups.
  • Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication. Strong understanding of contact center metrics and operational levers (e.g., CSAT, AHT, FAT).
  • Champion low-effort, high-impact customer interactions across all channels.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Share operational insights and learnings to inform future improvements in service design and training content.
  • Function as the primary training/coaching resource for the team and help to identify when additional training is required for members of the team. Evaluate individual and teamwork loads. 
  • Monitor real-time metrics and trends to proactively address issues and optimize service levels.
  • Interact with customers and garner feedback of HPS services, products, and processes.
  • Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes.
What will help you thrive in this role?

Success in this role requires strong people leadership, commercial awareness, operational problem-solving, and the ability to drive accountability and responsiveness across multiple stakeholder groups.

PHYSICAL REQUIREMENTS:  Ability to travel on domestic and international business-related trips; ability to communicate; ability to work on a personal computer or other related equipment as required

RECOMMENDED EDUCATIONAL BACKGROUND:  BA/BS in Business or related fields preferred. Minimum 5 years customer service experience and operations experience

LEVEL OF DECISION MAKING:

  • Price Authorization within Established Guidelines.
  • Commercial Risk Authorization Within Established Guidelines
  • Shared/recommend decisions concerning Customer Service procedures and policies
  • Initiates and controls the order entry process.
  • Shared/recommend decisions concerning quotation proposals.
  • Helps to identify areas of training need.
  • Monitors workflow and communication issues.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

What Hubbell employees say

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Hours and flexibility

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

Social media

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