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Customer Service Operations Associate Jobs in Missouri

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crate & Barrel Holdings

Operations Associate

Edina, MO · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Missouri? The most popular types of Customer Service Operations jobs in Missouri are:
What are popular job titles related to Customer Service Operations Associate jobs in Missouri? For Customer Service Operations Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Missouri look for? The top searched job categories for Customer Service Operations Associate jobs in Missouri are:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Missouri as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Service Operations Associate

Customer Service Operations Associate

Wolters Kluwer

Clayton, MO • On-site

$34.30K - $57.40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

30th of 184 rated software companies

Job description

As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge, you will help improve our processes and ensure customer satisfaction.
Responsibilities:
Oversee basic workflow tasks.
Create and interpret simple operational reports.
Update and maintain standard operating procedures.
Provide first-line support and escalate issues as needed.
Track and report on resource utilization and call volumes.
Conduct basic quality checks and audit customer interactions.
Suggest improvements for operational efficiency.
Help coordinate and document training sessions.
Manage follow-up activities for unresolved customer issues.
Offer support to team members on operational activities.
Skills:
Analytical Skills: Basic analysis and interpretation of data.
Customer Service: Enhanced customer interaction capabilities.
Workflow Coordination: Better understanding of workflow management.
Detail-Orientation: Maintain attention to nuanced details.
Basic Reporting: Capability to create and interpret basic reports.
Time Management: Efficient handling of multiple tasks.
Problem-Solving: Improved problem-solving abilities.
Technical Skills: Familiarity with more advanced office and operational software.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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