ZipRecruiter

Log In

1

Fraud Claims Operations Representative Jobs in Missouri

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

As the Fraud Prevention Analyst , you will support UMB Fraud Operations to protect UMB and clients ... Compensation Range: $59,085 - $86,922 The posted compensation range on this listing represents UMB ...

Advantage Tech

Claims Specialist

Kansas City, MO · On-site

Key Responsibilities • Provide subject matter expertise on end-to-end claims operations and ... representatives are applying approved procedures consistently, using accurate benefit and claim ...

Advantage Tech

Claims Specialist

Lees Summit, MO · Remote

$25/hr

Key Responsibilities · Provide subject matter expertise on end-to-end claims operations and ... representatives are applying approved procedures consistently, using accurate benefit and claim ...

W. R. Berkley

SIU Manager

Wildwood, MO · On-site

This position requires a deep understanding of commercial and personal insurance operations ... claims staff on fraud indicators, red flags, and referral procedures. * Represent the company at ...

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Future Claims Representative Opportunities at EquipmentShare! EquipmentShare is accepting ... Familiarity with car rental operations and vehicle maintenance is a plus. * Personal Attributes:

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Future Claims Representative Opportunities at EquipmentShare! EquipmentShare is accepting ... Familiarity with car rental operations and vehicle maintenance is a plus. * Personal Attributes:

Great Southern Bank

Loss Prevention Specialist

Springfield, MO · On-site

$18.25 - $23.50/hr

Investigates claims of fraud/loss due to things such as forgery, counterfeit, kite activity, and ... representative of those that must be met by an employee to successfully perform the essential ...

next page

Showing results 1-20

All JobsFraud Claims Operations Representative JobsFraud Claims Operations Representative Jobs in Missouri

Fraud Claims Operations Representative information

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

What are popular job titles related to Fraud Claims Operations Representative jobs in Missouri?

For Fraud Claims Operations Representative jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Fraud Claims Operations Representative jobs in Missouri look for?

The top searched job categories for Fraud Claims Operations Representative jobs in Missouri are:

What cities in Missouri are hiring for Fraud Claims Operations Representative jobs?

Cities in Missouri with the most Fraud Claims Operations Representative job openings:

Fraud Claims Operations Representative jobs near you

Fraud Prevention Analyst

UMB Financial Corporation

Kansas City, MO • On-site

$59K - $86K/yr

Full-time

Posted 28 days ago

Job description

As the Fraud Prevention Analyst, you will support UMB Fraud Operations to protect UMB and clients against multi-channel payment fraud loss or loss due to identity theft. These payment channels will include Card, Check, Digital Online Banking, Mobile, Wire, ACH & Instant Payments. You will be responsible for working within a multi-channel fraud prevention team and mastering the associated systems and tools used for transaction level fraud prevention. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership.
This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Technology & Operations Center located in downtown Kansas City, MO.
How you will spend your time:
  • Analyze and detect check, card, ACH, wire and OLB fraud incidents by using all tools available and engage in analytical and fraud detection skills.
  • Review the queued single and multi- channel activity for evidence of suspicious and incongruent patterns by the daily specified deadlines, making judgment calls based on a comprehensive analysis of multi-channel activity and other information available, fully utilizing the systems available and working with clients as needed.
  • Assess potential fraud by reviewing and analyzing key elements at the respective channels.
  • Assist the Enterprise Fraud Operations Managers and Enterprise Fraud Data Strategy to identify fraud trending with the objective to calibrate the existing rule sets for greater effectiveness and efficiency.
  • Fulfill testing requirements in support of all Business Continuity Plan exercises.
  • Assist Enterprise Fraud Claims Analysts in case management activities as required.
  • Establish and maintain relationships with branch and customer service associates and account managers for fraud alert related details as needed.

We are excited to talk if you have:
  • An aptitude for problem solving, analytics, and reporting.
  • Ability to manage time and meet deadlines - works under limited supervision.
  • Ability to work proactively & collaboratively in a team environment.
  • Ability to partner with multiple lines of business to achieve common goal.
  • Advanced knowledge of Microsoft Office suite.

Bonus Points if you have:
  • Working knowledge of industry fraud applications.
  • Ability to navigate multiple systems.
  • Experience with FIS, FISERV, IBM and First Data fraud tools.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
This position was posted on 07/20/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.
Compensation Range:
$59,085 - $86,922
The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
#LI-MD1

Apply