ZipRecruiter

Log In

1

Customer Service Operations Associate Jobs in Missouri

Helzberg Diamonds

Operations Associate

Kansas City, MO · On-site

The Operations Associate processes replenishment orders representing daily sales activity at all ... Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability ...

ALO

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Missouri

Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What are popular job titles related to Customer Service Operations Associate jobs in Missouri?

For Customer Service Operations Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Missouri look for?

The top searched job categories for Customer Service Operations Associate jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Operations Associate jobs?

Cities in Missouri with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operations Associate

Helzberg Diamonds

Kansas City, MO • On-site

Full-time

Re-posted 25 days ago

Helzberg Diamonds rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 30 rated jewelry retailers

Job description


THE DEPARTMENT:
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
The Operations Associate processes replenishment orders representing daily sales activity at all stores, via the creation of pick tickets, transfers and shipping manifests. The incumbent also re-stocks and maintains the merchandise vault inventory. Typical relationships include working with Merchandise staff and Inventory Control department to solve shipment and inventory problems.
PRINCIPAL ACCOUNTABILITIES:
  • Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
  • Receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins.
  • Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
  • Create putaway documents and physically re-stock merchandise vault.
  • Maintain a high degree of inventory integrity by performing cycle count and semi-annual inventories.
  • Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
  • High school diploma.
  • One to three years jewelry merchandise or distribution experience preferred.
  • Basic PC and clerical skills, and strong communication and organizational skills required.
  • Ability to be very accurate and detail-oriented and to meet deadlines required.
  • Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

COMPETENCIES:
Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation

What Helzberg Diamonds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Helzberg Diamonds logo

About Helzberg Diamonds

Sourced by ZipRecruiter

After over a Century of Service, Helzberg Diamonds has grown to over 200 Stores that started in the Heartland of America. Through it all, Our Core Values have stayed the same. We believe in People First, and it shines through in everything we do. Every piece we sell is an extension of our mission to make people feel loved. We support and practice Ethical metals mining, and only sell conflict free diamonds. Whether it’s made by us or designed by one of our incredible business partners, it’s made with love.

Industry

Jewelry, luggage, and leather goods stores

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, MO, US

Year founded

1915

View All Helzberg Diamonds Jobs

Apply